2008 Mercury Milan accessories - interior NHTSA complaints: Seats

NHTSA — Seats Problems


fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Mercury Milan accessories - interior problems

accessories - interior problem

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2008 Mercury Milan Owner Comments

problem #2

Oct 112010


  • 9,100 miles


Suddenly, 2 months after purchasing a 2008 Mercury Milan premier from a Lincoln Mercury dealership, I noticed a significant amount of rust in the seat brackets and power seat hardware on both the driver and passenger side. The car had 6,900 miles when I bought it as a cpo vehicle. I also bought an extended warranty. I took the car to the dealership on Monday October 11, 2010 and they said the rust was normal (I disagree). The rust is now seeping into the carpet as well. Yesterday, October 18, 2010, I took the vehicle to an independent certified mechanic for an opinion. He concurs that it is not normal and possibly a safety hazard. The dealership has not returned my phone calls this car is practically new and I refuse to believe that an accelerating amount of rust on my vehicle is safe, attractive or normal. There is also an exhaust noise (confirmed by the dealership) but they said Ford will not fix it since it isn't a safety issue. This car is practically brand new. The car belonged to a couple who only drove it in the summer in Michigan since they stayed in Florida in the winter. It is pristine except for those 2 dangerous problems. I feel they refuse to fix it because it is time consuming and costly. The dealership tried to tell me that taking the seat apart will "weaken" it and "it will never be the same". cars are taken apart every day and people too! that's what doctors and mechanics are for. Please help me before the seat separates from the frame and I have an accident.

- Novi, MI, USA

problem #1

Oct 112010


  • 8,900 miles
I brought my 2008 Mercury Milan premier (purchased 7-30-10) as a cpo vehicle, 6,900 miles, to metropolitan Lincoln Mercury, garden city, mi (734-458-1961). I reported the driver's seat mount was completely rusted out and needed to be fixed (they refused, saying it is normal), there is excessive traveling distance when braking (they said the brakes were "fine"), there is excessive exhaust noise (a known problem that they said they don't know when the fix is coming), and the transmission doesn't shift properly (stays in one gear too long/also a known problem). For known problems, either I have to pay for it (the transmission) or they don't know and don't care about the other known problem (a resonator for the exhaust system to reduce excessive noise). I have never heard of seat brackets rusting out being normal. I feel if left unchecked, it may become a safety issue. Despite the fact I bought an extended warranty, it appears they want to come as close to $100 as possible (my deductible), fix one item, and then get me to come back again, so they can collect my $100 deductible again for a problem they did not address the first time I complained about it. They said the rust is normal although I have never in all my life had a car that rusted out in that area and it is absolutely not normal, a hazard and must be fixed. Obviously, they have chosen to deal with issues that are only simple, where they can make the most money/don't have to dole out any, and avoid ones where the obvious solution is too costly, may cost them some money, or are too complicated.

- Novi, MI, USA

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