Purchased the car brand new in Memphis, Tennessee dealership (6 miles on the Odom.) Not more than 3 months after purchase, and while driving over some "speed bumps" I heard the unpleasant sound of the metal at the bottom of the car hitting and scraping the "speed bump", I tried going over the next one at a different angle but no help. I drove through that same apartment complex several times after that, and in total disbelief, I observed how even the low riding vehicles didn't have that problem. At one point I thought that maybe the "speed bumps" had been built higher than the norm for whatever the reason. Unable to accept that this was something normal, I went to the Ford dealership of Homer Skelton in Olive Branch, Mississippi, where I take the car for service on a .regular basis.Having explained the problem at length to the service manager, he offered to send one of his mechanics with me and try to duplicate the problem. We were able to duplicate the bumping, and scraping sounds going over the bumps. Mechanic then placed the car on a lift and inspected the suspension system, but everything looked "normal". However, instead of writing on a service log(I found this out later on) what went on, the car's vin number, my name etc, they told to come back another time to get the car worked on. March 2008, I get a "pink slip" to vacate my desk. So I head for Florida. New dealership, new people, get a hold of the service dept. supervisor, start picking his brain, since he said he'd been a Mercury mechanic for many years, but he wasn't as motivated to investigate my car problem as he was in selling me some services for my car. One of the questions that I raised was that if I had reported the problem during the Warranty phase, the coverage would be retroactive to that coverage period. That hasn't happened of course since there's no record found of my vist to the Homer Sketon Ford dealership when I reported the problem to their service manager.