NHTSA — Power Train: Automatic Transmission: Torque Converter Problems


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
96,654 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Monterey transmission problems

transmission problem

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2004 Mercury Monterey Owner Comments

problem #12

Nov 032015


  • 105,000 miles


The contact owns a 2004 Mercury Monterey. While accelerating from a stop, the vehicle failed to accelerate without warning. In addition, the vehicle failed to switch into the park position. The vehicle was towed to a dealer where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was previously repaired under under NHTSA campaign number: 12V006000 (power train). The failure mileage was 105,000.

- Morganton, NC, USA

problem #11

Feb 242013


  • Automatic transmission
  • 99,265 miles
My 2004 Mercury Monterey had a recall job done on the transmission replacing the torque converter approximately two months ago. I was driving home from church today, and the transmission stopped working. My family ended up stranded. It was lucky for us that the street wasn't busy so that we didn't have an accident. The consumer was informed the problem was completely unrelated from the previous transmission repair. Updated 04/01/13

- Rochester, NY, USA

problem #10

Jul 232012

Monterey 6-cyl

  • Automatic transmission
  • miles
2004 Mercury Monterey. Consumer writes in regards to recall notice concerning transmission torque converter defect the consumer stated he received a recall notification on March 29, 2012. The notice stated he would be notified again by mail when the parts would be available. However, on July 23, 2012, the consumer suddenly lost all power to the vehicle while driving on the interstate. The vehicle was towed to the dealer, where an inspection revealed worn splines in the transmission torque converter. The dealer informed the consumer it would take a week to complete the repairs. However, a week turned into a month. The vehicle was finally returned to the consumer on August 24, 2012.

- Montgomery, AL, USA

problem #9

Jun 012012

Monterey 6-cyl

  • Automatic transmission
  • 180,000 miles


The contact owns 2004 Mercury Monterey. While driving approximately 30 mph, there was a sudden loss of transmission power. The contact coasted to the side of the road and the engine was turned off. Upon restarting, the vehicle resumed normally. The failure recurred three times. The vehicle was taken to an authorized dealer who stated that the torque converter would need to be replaced. There was a recall related to the defect under NHTSA campaign id number 12V006000 (power train:automatic transmission: Torque converter); however the part was unavailable. The vehicle had not been repaired. The manufacturer was not notified. The approximate failure mileage was 180,000....updated 09/12/12 the consumer stated the torque converter was replaced on August 8,2012. Updated 09/18/12.

- Port Huron, MI, USA

problem #8

Jun 172012

Monterey 6-cyl

  • Automatic transmission
  • 118,000 miles
The contact owns a 2004 Mercury Monterey. The contact stated that while driving 70 mph with the cruise control engaged, there was a rapid increase in the engine rpms but the vehicle did not accelerate further. The contact disengaged the cruise control and applied pressure to the accelerator pedal. The vehicle did not accelerate when the contact applied the accelerator pedal, but there was an increase in the engine rpms. The vehicle was towed to an authorized dealer and was in the process of having the failure diagnosed. The manufacturer was notified and the contact was informed that the vehicle was included in the recall associated with NHTSA campaign id number 12V006000 (power train:automatic transmission:torque converter). The failure mileage was 118,000. The consumer stated the vehicle lost all forward acceleration on the interstate while driving 70 mph. The consumer stated when he arrived home, there was a recall letter in the mail. However, there were no parts available. Updated 07/31/12

- St Joseph, MO, USA

problem #7

May 022008

Monterey 6-cyl

  • Automatic transmission
  • 51,162 miles
2004 Mercury Monterey. Consumer writes in regards to a defective transmission the consumer stated he noticed the transmission was starting to slip. In may of 2008 the vehicle would not go forward or backward. The vehicle was towed to a repair shop where the transmission was replaced at a cost of $ $1985. The consumer received a recall notice in the mail regarding the defective transmission. The notice also stated if the torque converter had already been replaced, that addressed the specific issue, he may be eligible for reimbursement.

- Youngstown, OH, USA

problem #6

Apr 092009

Monterey 6-cyl

  • 55,501 miles


Lost of power while under way(engine was running). The vehicle will not engage into gear. No codes. Dealer replaced torque converter fixed problem. Part # 685fpls. Recall # 12V0060000 Ford recall # 11S25. Notified dealer will be submitting reimbursement in the second quarter of 2012.

- Tallahassee, FL, USA

problem #5

Jul 252011

Monterey 6-cyl

  • 142,921 miles
On 7/25/11 I was on my way to work and without any problems, my 2004 Mercury Monterey just wouldn't go into gear. I had to tow my vehicle to the repair shop which notified me that the torque converter had to be replaced.

- Island, KY, USA

problem #4

Sep 272010


  • 116,000 miles
2004 Mercury Monterey - wife driving down the highway (with one child as a passenger) at 65 mph. Vehicle lost all ability to accelerate. No gear. Had to coast to the side of the highway (during rush hour) where there was little to no room to even exit the vehicle safely. She was stuck in the vehicle while cars and trucks sped by rapidly often coming close to hitting her. Police were called and also a tow truck. The van had no movement in any gear. Only had park and neutral. Van was towed and the problem was determined to be a failed torque converter. Specifically the splines inside the converter where the shaft coming out of the transmission engages. Repair cost plus tow is $2000. Luckily no one was hurt but it was a very dangerous situation. After some research there is apparently a class action suit against Ford on this issue and a NHTSA investigation underway (EA09016).

- Indianapolis, IN, USA

problem #3

Jul 122010


  • 75,000 miles
The contact owns a 2004 Mercury Monterey. The contact stated while driving at an unknown speed, the torque converter failed and caused the contact to momentarily lose control of the vehicle. The contact was able to stop the vehicle without incident. The dealer advised that the torque converter would need to be replaced at the contacts expense. There was not a recall for the failure. The vehicle was not repaired. The failure and current mileages were 75,000.

- Lake Mary, FL, USA

problem #2

Jan 012010


  • 115,000 miles
The contact owns a 2004 Mercury Monterey which was purchased in 2008. While driving at speeds of 50 mph merging onto the highway, the vehicle stalled without warning. She was able to restart the vehicle and utilize the heating system; however, the vehicle would not shift into any gears. The vehicle was towed to her independent mechanic who stated that the transmission torque converter failed. There were no related recalls. The vehicle was being repaired. The failure and current mileages were under 115,000.

- Commerce Township, MI, USA

problem #1

Oct 112009


  • 102,000 miles
The contact owns a 2004 Mercury Monterey. While driving 30 mph the vehicle down-shifted. She stopped the engine and had the vehicle towed to the dealer. The technician concluded that the torque converter possibly caused the transmission to fail. He added that since there were no recalls, and the warranty expired he would have to pay $3000 for the repair. The failure mileage was 102,000.

- Drayden, MD, USA

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