really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
2,350 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer seat belts / air bags problems

seat belts / air bags problem

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2002 Mercury Mountaineer Owner Comments

problem #2

Feb 242003

Mountaineer 6-cyl

  • Automatic transmission
  • 4,700 miles


The side air bags in my 2002 Mercury Mountaineer deployed for no reason. Although no one was seriously injured because the car was traveling at less than 5 miles per hour at the time, this could have been a serious situation. Ford's response has been less than satisfactory. Despite the fact that I prompltly notified Ford of the incident, no one at Ford's Consumer Affairs department has contacted me to investigate the problem as promised. In fact, when I called Ford on March 1, 2003 to follow-up, a telephone representative informed me that Ford's computer records show that a Consumer Affairs agent had contacted me on February 27, 2003. I received no such call and I am still waiting to hear from an agent from that department. In addition, Ford did not authorize the service department of my dealership to examine the vehicle until Friday, January 28, 2003.

- Allendale, NJ, USA

problem #1

Feb 202002

Mountaineer 4WD

  • Automatic transmission
  • miles
While make a right turn another vehicle veered into consumer's vehicle from the side. Upon impact, side curtain airbags didn't go off.

- Decatur, MI, USA

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