really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer windows / windshield problems

windows / windshield problem

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2002 Mercury Mountaineer Owner Comments

problem #2

Sep 112005


  • miles


There was a recall on rear windshield glass on certain Ford Motor Company vehicles. The insurance companies investigation determined that the damage sustained by the consumer's vehicle was from a flaw in the rear windshield glass. The insurance company request reimbursement from Ford. ***transfer to occ***

- Warwick, RI, USA

problem #1

Jun 222005

Mountaineer 6-cyl

  • Automatic transmission
  • miles
On national tv there was a recall for Ford Expedition regarding water leaking from the windshield with the interior being soaked on a rainy day. I own a Mercury Mountaineer 2002, and am experiencing the exact same problem for about 5 months, and until recently it has worsened. When I called Ford on 6/22/05, they explained that my vehicle id was not part of the recall. I would greatly appreciate having this investigated since it seemed to be quite dangerous for a windshield to be leaking water. When I touch the glass windshield I can actually move it. What if I hit a pot hole...could the glass shatter and break from lack of stability. I drive daily with my three children, and am very concerned about having the manufacturer fix this problem. Should I have a new windshield put in" will this fix the problem or just temporarily stop the water from leaking inside" I would appreciate any direction in this matter.

- Staten Island, NY, USA

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