really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
89,324 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer windows / windshield problems

windows / windshield problem

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2002 Mercury Mountaineer Owner Comments

problem #8

Sep 012009


  • 119,000 miles


Hello and good day, when I 1st purchased my Mountaineer (purchased used with approx 119,000 miles) I took it to get it washed. When I was getting it washed the rear hatch panel (the rectangular panel under the glass with the make and model name) cracked and broke apart. I tried to contact Ford and Mercury concerning this to explain what happened and how part of the car literally fell off. They informed me that they would not recall this but that I could take it to my local dealer and they could fix it for $750! I did research to find, literally, thousands of complaints about the same exact problem. People's rear hatch panels are falling off while driving all the time, I see it on the road alot. Since the panel fell off, the retaining metal piece that holds the reatch hatch clasp in place to the door, it rusting off. This is because the panel is broken off and water/ice has rusted the area, where usually water and ice could not reach it. This small problem is not causing multiple problems. I am concerned that more of my rear panel will fly off while driving and cause an accident I am concerned that my rear hatch panel will come open while driving (the clasp could rust off anytime) and cause an accident or it will fly open and stuff will fly out of my car and then cause an accident I am concerned that my panel will open while parked and my car /possessions will be stolen I am concerned that the door clasp will cause my car alarm (factory) to go off and run my batter down and/or short out my electrical system. Below is a link to one forum with over #450 people complaining about the same problem www.topclassactions.com/lawsuit-settlements/lawsuit-news/1223-Ford-cracked-tailgate-class-action-lawsuit thank you for your time.

- Columbus, OH, USA

problem #7

Mar 272011


  • 150,596 miles
The contact owns a 2002 Mercury Mountaineer. The vehicle was parked when the contact opened the rear liftgate window and the hinge fractured from the vehicle. The window fell onto the contact and another individual resulting in two injuries. The vehicle was not taken to have the failure diagnosed nor repaired. The failure and current mileage was 150,596.

- Riverview, FL, USA

problem #6

Sep 012010


  • 115,000 miles
2002 Jeep Grand Cherokee heater blend door failure no defroster heat complete system failure of blend doors broken had to repair myself because of extremely high cost for dealer repairs. This is a failure that will happen do to poor design of plastic parts and will happen to all vehicles of this year and type because of failure of plastic limit pin breakage poor design because.

- Oregonia , OH, USA

problem #5

Jun 022010


  • 132,000 miles


I had driven my 2002 Mountaineer to work, I gently pulled back on the gear shift, to put it into park, and it broke off in my hand. I had to leave it in drive and also had to leave my keys in the car. I didn't really worry about it being stolen because it won't go anywhere. I feel that Ford should have put a recall on this model of Mountaineer, do to so many problems. Transmissions, auto windows, gear shifts, wheel welds, and now a fire may start in the car even if it's not running. Really, I guess we will have to wait till one of them blows up, killing someone, before Ford will listen.

- Tulsa, OK, USA

problem #4

Dec 282009


  • 90,000 miles
On cold mornings, the front windshield fogs/frosts up. Turning heat on and selecting defrost provides little to no air to windshield. Dealership identified it as a broken vent select door, requiring dashboard to be removed and part replaced, $1100 fix. In doing research on the vent select door - cars are designed that if the selector breaks that the air should default to the front defrost so that windshield would not fog/frost and cause a life threatening situation. Multiple times this has occurred while driving, all along believing that the fogging up was due to snow build up on outside vents. The fact that the vent broke and did not push air to the windshield is why I'm logging this complaint as it could have resulted in a life threatening situation. In reading the other entries, noting that I've had to have the rear coil springs replaced and had back liftgate replaced after cracking.

- Lakeville, MN, USA

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problem #3

May 142009


  • 108,000 miles
Other vehicles of the same make, model, and year have been included for a safety recall regarding the brackets connecting the lift cylinders to each side of the liftgate glass. The adhesive has worked loose and the cylinder will not hold open the glass; the gate has fallen and will continue to do so, resulting in glass breakage.

- Mesquite, TX, USA

problem #2

Oct 162008


  • miles
The contact owns a 2002 Mercury Mountaineer. When the contact opened the liftgate, the glass shattered on her hand. The brackets caused the lift cylinders to detach from the glass and shatter. Prior to the failure, the contact heard a rattling sound. The vehicle was previously repaired according to Ford recall number 04S20 and NHTSA campaign id number 01I010000 (visibility:glass, side/rear). The failure mileage was unknown because the instrument panel constantly displays an error message stating that the rear liftgate is ajar due to the failure.

- Laplace, LA, USA

problem #1

Dec 022001

Mountaineer 6-cyl

  • Automatic transmission
  • miles
Moon roof makes noise can not travel with windows down.

- West Mifflin, PA, USA

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