This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In Aug/Sept 2016 the engine light in the MINIcame on and I decided to get the car scanned and the results were the same as the ones made by autozone store 1854 report id 185416102016054 showing code P0599 also reconfirmed by Napa and advance auto which not provided report but verbally the same issues with water pump/thermostat/heater control circuit with the possibility of overheating and possibility of fire. Looking at free vehucle report 2/2/17 states a recall from 01/11/2012 NHTSA campaign 12V008000 wich states the same listed in error P0599 the problem presented on my vehicle reason I stopped driving it avoiding any possibility of fire or casualty to myself or family members. I called BMW and they mentioned my behicle was past the warranty and they can not honor any repairs from this fault listed in the recall and direction given on the NHTSA report. Finally tired of politc I decided to perform repair and I was charged $469.99 as stated in invoice 1mcs186357 for customer 90898 on 2/10/2017 MINIdealer alexandria Virginia this is the same vehicle listed on complaint 10971106 panoramic sunroof which I am being charged for recalled items. Please request refund for any expenditures paid to MINIdealerships because I have to pay in order to remove my vehicle from premises or being towed out of store.
On July 20, 2016 when we questioned repair costs covered by our 2011 MINImaintenance program upgrade agreement, the sharpe collection MINIdealership in grand rapids Michigan was unable to provide a paper copy of the agreement. Nor did they subsequently email it to us as requested. In addition, we requested the same documentation on the MINIusa website at miniusa.com and it was not forthcoming after several weeks. It is our understanding that the dealership by law must keep all paperwork of this nature available to clients for 7 years.
I am filing a complaint that the MINIcooper countrymen which has been in production for over 3 years has not yet been rated for crashes or rollovers. I find this to be unacceptable how are consumers to make an educated decision when there is no data available on the vehicles safety.
- Aiea, HI, USA
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- Fort Washington, MD, USA