The contact rented a 2019 Mitsubishi Outlander. While driving approximately 20 mph with the shifter in drive, the vehicle started to go backwards. The contact attempted to brake on a small incline, but the brakes did not work. The vehicle continued to roll backwards towards a truck. When the contact depressed the start button, the vehicle stopped and the brakes engaged. The contact took the vehicle back to enterprise rent-A-car and received another vehicle. The contact did not know if the vehicle was diagnosed or repaired. The dealer and manufacturer were not notified. The approximate failure mileage was 6,500.

- Bristol, WI, USA