I was driving my vehicle on a city street and as I turned right I heard a loud pop and my steering wheel froze making me unable to steer in any direction. I had my vehicle towed to a repair shop and after inspection I was informed that my steering rack had broken off of the subframe. Before this occurred I had never experienced any problems with steering so this was totally shocking along with the repair cost. After doing a little research I discovered that there were numerous complaints pertaining to this very same thing and GM has done nothing to ensure consumers safety. This should have been recalled years ago before someone dies as a result of poor craftsmanship on gms behalf. This isn't a repair consumers should have to take on.

- Akron, OH, USA

The contact owns a 2003 Pontiac Grand Am. The contact stated that the dashboard was separating from the frame and fractured. As a result, the windshield cracked and needed to be replaced. The vehicle was not taken the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was invalid. The failure mileage was 82,000.

- Hampton, GA, USA

Bought the vehicle used. 2003 Pontiac Grand Am 3.4L V6. Constant ticking from hazard light switch. Grounding problems. Looked for recalls at GM dealership. No recalls on the problem. No choice but to remove hazard light fuse until repair. Should have been covered by GM. Gonna cost us $500! the transmission cooling lines rotted away causing coolant spraying everywhere causing white smoke and overheating of the engine. Spraying the serpentine belt and water pump. With visual inspection and touching confirmed spot. 3/4 of reservoir is leaked out causing rust on sub frame. Also front rocker panel bad. Front passenger panel rotted out. Bad oxidizing on the manifold cover and exhaust manifold cover. Shame on GM for not covering all gas on the hazard light malfunction and multi switch issues.

- Camden, AR, USA

I am seeking advice about a matter pertaining to the car I momentarily own. I believe that the car sold to me has been in accident and repaired. The brakes feel as if they are going to give out and have not been working correctly from the beginning. After informing and bringing the car to the dealership, they felt all that was needed was for them to be lubed. They say the car is fine but I am the one driving it and it has not been working properly. I went to a few dealerships to obtain other opinions and I was told the car was not running properly. I went back to the dealership I bought the car from and finally they realized the brakes were not in good shape. Parts were repaired. For a few weeks the car was running ok but the brakes were still not working properly. I felt a bucking everytime I put my foot on the brakes. The next time the rotors were fixed. I have invoices to back what has been repaired. I bought the car in November 2003 and in the beginning of 2004 the problems already started and have not stopped since. I did not drive the car until December 2003, since I was out of the country in November. The paint on the hood started in 2004 to come off. That needed to be repainted. The front headlights fog up, water condensation is building up. The car is running as if the bottom will fall off. It sounds like an old car. Every time I say that the car is not running correctly and ask them to test drive it, they only fix what I state what I think is wrong. I ask you to look into this matter and see if you can help me clear up this problem. Please let me know if any more information is required. I am stating the VIN [xxx]. thank you. [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Newington, CT, USA