2.8

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
51,777 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Subaru Crosstrek fuel system problems

fuel system problem

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2016 Subaru Crosstrek Owner Comments

problem #7

Dec 262022

Crosstrek

  • miles

A D V E R T I S E M E N T S

My car has stopped working while driving 70 mph on the interstate in so separate occasions. Both times it has been driving fine, with fuel in the tank, and all of the sudden it shuts off and completely loses power. All of the warning lights on the dash light up and the only thing to do is to coast to the shoulder of the highway. Couldn-€™t start the car back up (cranked, no start). Battery is fine. Fuel level is fine. First time it happened it had to be towed. Towed to mechanic who ran diagnostics on it the next day but nothing threw a code. It started fine the next day. I-€™ve had certified Subaru mechanics tear this thing apart trying to figure out what causes the issue but they can-€™t find anything wrong. I-€™m scared this is going to happen again and will put me in a dangerous situation in the middle of a highway or on the side of the road. This is definitely an issue putting myself and others at risk. It seems similar to other issues Subaru crosstreks have had in close model years to mine (20 where recalls have been issued for fuel pump malfunctions etc. Please look into this, this could cause a terrible wreck and needs to be resolved ASAP.

- Emigrant, MT, USA

problem #6

Jun 132021

Crosstrek

  • miles
While driving on the highway with a quarter tank of gas, without warning, my vehicle's engine turned off. As I was in the left lane at the time, I was forced to pull over onto the small shoulder. There were two other occupants in the car and the nearest roadside assistance was an hour away. There were no warning lights or messages prior, and my gas gauge said I had 80 miles until empty. This is the third time this has occurred. I believe this is related to a faulty fuel pump, because my gas tank was not empty. It has not been inspected by the manufacturer, police or insurance.

- Boston, MA, USA

problem #5

Apr 302021

Crosstrek

  • 133,000 miles
Had been driving for about 15 minutes, majority of it had been on the highway, and I exited off the highway. I waited at a stop light and then turned onto a secondary road. The car all of a sudden gave all warning lights with the hybrid system and I lost acceleration in the vehicle. It made it very hard to steer, and when stepping on the gas it barely had any power to accelerate the vehicle. Felt like I lost the main power a D was using only the hybrid battery to power the vehicle. I pulled off on a side street put the car in park and shut the vehicle off. I waited a few minutes and then turned the car back on and everything was fine. This occurred while driving and if it had happened two minutes earlier I would've been on the highway and in real trouble.

- Cincinnati, OH, USA

problem #4

Dec 212020

Crosstrek

  • 92,000 miles

A D V E R T I S E M E N T S

Vehicle turned off/stalled at highway speeds on 2 occasions, 2 months apart. Needed to be towed. Significant safety issue. Both times, dealer stated no issues were found. First time they said it may be the brake light switch which was repaired under recall. Second time they said it might be the fuel pump overheating but said pump looked fine. I do not trust the car and will not drive it.

- Gray, ME, USA

problem #3

Nov 142019

Crosstrek

  • 73,441 miles
My vehicle (2016 Subaru Crosstrek, 74K miles) became completely unresponsive during highway speeds twice in one week. I was traveling approx. 80mph on the interstate when the gas pedal stopped working. My vehicle started to decelerate for a few seconds before completely shutting down and I was able to coast to the side of the road. The vehicle restarted almost immediately and I was able to drive the rest of the way home without incident. I called a Subaru dealership immediately the next morning and brought it in that same day where they found nothing wrong: No codes, no bulletins, or recalls, and they said it was probably just driver error. The very next day it happened again, the exact same scenario: Driving 80mph when my gas pedal became unresponsive, the vehicle decelerated then died where I had to coast off the road. This time the car wouldn't start for about 30min despite multiple attempts (it would crank but not turn over). Then after sitting for about 30 min, it started just fine and I drove to my destination without any trouble. I called and made an appointment with a Subaru dealer (a different one) first thing, took it in, and was told once again that nothing was wrong. After doing some internet research I found a forum of Crosstrek owners that have the exact same issue, so I know it isn't "driver error" and I know that it isn't isolated. I don't know what part or system would be failing in this particular incident. Here is the link to the forum https://www.subaruxvforum.com/threads/shutting-down-while-driving.106065/ I also called Subaru of America to try and get them involved, although they really didn't do anything and now I have 2 separate case numbers with them. The first breakdown occured 11/14/2019 and the second incident occurred 11/16/2019.

- Park City, UT, USA

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problem #2

Jul 072019

Crosstrek

  • 40,000 miles
Vehicle was placed in reverse to back out of driveway. After backing into street the vehicle cane to a complete stop then the manual transmission was shifted into drive. I pressed on the gas pedal and the vehicle stalled for a few seconds then quickly accelerated at a very fast speed. This was on a busy road and the vehicle approaching my rear had to slam on its brakes to avoid a collision. Later in the same evening in a parking lot the same gear change problem happed again. After going from reverse then coming to a complete stop the vehicle was shifted to the drive position. The gas pedal was pressed then the vehicle came to a near stall. After a long delay the vehicle jolted forward. A person walking through the lot noticed my hesitation and thought I was letting them cross in front of me. My vehicle came within a couple feet of almost striking the pedestrian.

- Portage, IN, USA

problem #1

May 042019

Crosstrek

  • 24,000 miles
The contact owns a 2016 Subaru Crosstrek. While driving 70 mph, the fuel gauge failed to display the proper reading and the vehicle ceased. The contact called dellenbach Subaru (located at 3103 S college ave, fort collins, co 8052, (970) 226-3100) and was waiting to schedule a diagnostic appointment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 24,000.

- Ford Collins, CO, USA

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