9.0

really awful
Typical Repair Cost:
$1,600
Average Mileage:
76,200 miles
Total Complaints:
2 complaints

Most Common Solutions:

  1. not sure (2 reports)
2007 Suzuki XL7 steering problems

steering problem

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2007 Suzuki XL7 Owner Comments

problem #2

Apr 202016

XL7 Sport Utility 3.6L V6

  • Automatic transmission
  • 100,400 miles

A D V E R T I S E M E N T S

Well let me tell you! I am beyond frustrated or furious! The steering in this vehicle IS dangerous! I don't care what Suzuki says or how they rate the severity of the steering problem! I haven't had this problem for long but during the time I have had it, I have hit and damaged our car port because I wasn't able to turn the wheels. This is my daily driver and my shoulders and between my shoulder blades are beginning to hurt very bad and the only thing I can attribute this to is having to use all of my strength to turn the wheel. When I take my Grand children somewhere, I have to use my daughters car because I am afraid of having an accident. I purchased this vehicle new and have always noticed a squeaking in the steering wheel. Sounded like rubber. I thought, it is new and just getting broke in. Not! After 100,000 miles is when the BIG problem has occurred. I ordered a power steering pump but after reading all the other complaints, (same as mine), I don't know whether to replace the pump or the Rack and pinion steering or a sensor or just drive it till I get killed! It WILL happen to someone and then Suzuki WILL have a lawsuit for neglecting to recall and fix this problem. Shame on them for taking advantage of their loyal customers! I am ashamed to say that I, a previous licensed salesperson for Suzuki, sold these cars! I assume that myself and everyone else who complains on this site never get results. Just a group rant that accomplishes nothing but social support. In conclusion, I will be calling Suzuki first thing Monday. They won't like me.

Update from May 29, 2016: I just read on this site that Suzuki filed Chapter 11 Bankruptcy therefore discontinuing any sale of cars in the US due to the cost safety regulations. Well DUH! If you are going to sell a product to the public in America, it has to be up to our standards or go back where you came from.

- pamstacy, Big Stone Gap, VA, USA

problem #1

Aug 242011

XL7 SX V6

  • Automatic transmission
  • 52,000 miles
I am writing this in hopes that no one else gets taken advantage of by Milford Chrysler/Suzuki in PA. I Purchased a vehicle from these people about 8 months ago. It was a 2007 XL-7 Suzuki. After having it for a couple of weeks I noticed some minor issues with it. The tail light was cracked, strut for the lift gate in the back was missing, and I also noticed that it made a noise when turning. 
I brought these to the attention of the dealer and we scheduled an appointment where he fixed all the minor issues for no charge, which is what you would expect since you just bought the car, all except the noise while turning. This noise they said was made by the power steering unit. Then they wrote down on their invoice something a little strange. They said that the power steering pump was quote "operating as designed at this time" These statements seemed a little off to me since no car manufacturer "designs" an item to make noise as far as I know, but since Milford Suzuki of PA are the subject matter experts on cars, I believed them.
6 months later, the same part that was "operating as designed at this time" was no longer operating as designed, unless of course as designed meant almost causing an accident due to power steering failure.
I took the Suzuki XL7 back to Milford Suzuki of PA and told them that the power steering had failed. They took the car into the shop and found an internal fault in the power steering pump. I would have expected since they found an internal fault they could repair it and that would be it but no such luck.
Milford Suzuki of PA. recommended I change the power steering pump, the rack and flush the system. All told costing 1,547 dollars. When I asked them about the fact that I had brought the car back to them right after purchasing it at Milford Suzuki of PA. for a noise in the very unit that was now broken I was told, that was a DIFFERENT noise. To which I laughed and said of course it was. 
I asked them if they were going to repair it since even now it was only 6 months from when I bought it, and really there is documentation that states the pump was making a noise from Milford Suzuki of PA. They said no way.
I then called Suzuki Customer relations in CA. Explained what had happened. They in turn called the dealership. Suzuki customer relations told me, Suzuki will not extend the warranty and that this part was not under warranty even when I bought it. They recommended I talk to Milford Suzuki of PA. about what to do about this.
I then find about by looking up SUZUKI XL-7 steering problems online, that there are at least 40 other people with the same issue, power steering failure. It appears that there is a problem with the power steering in Suzuki's that the corporation should know about since it can cause life threatening complications while driving.
Neither Suzuki nor the Milford dealership have done anything to help me, besides say give us 1,500 bucks to repair the car you bought from us 6 months ago for 16,000 dollars. One would think that this issue would have been addressed by the SUZUKI corporation but nope.
I warn everyone thinking about buying a SUZUKI to read this and at least do research on the vehicle your buying. And I highly recommend you DO NOT GO TO MILFORD CHRYSLER/SUZUKI and buy ANYTHING

- Donald K., Liberty, NY, USA

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