Got Error: Start-Stop

- Plantation, FL, USA

I was sitting at a stop light and the car just SHUT OFF and would not re-start. It was very dangerous. The start/ stop system was enabled as it always is - since it defaults to this feature when you start the vehicle. The electronics starting glitching when the car shut off. This is not the 1st time the car would not start, it has happened 3x over the course of 3 weeks. When we try to jump start the vehicle it has taken up to 30 minutes to sit on charge to get the car to turn over. We have had the battery tested and charged at VW all test come back that it is a good battery. Seems that the start/stop system is faulty and drains the battery. I have spoke to VW and booked an appointment to have the look at this issue. Something is Seriously wrong with this vehicle and start/stop system. I have read many posts that I'm not alone with VW Atlas leaving families in dangerous situations because the car just shuts off and won't re-start.

- Mount Holly, VT, USA

Engine cuts off at slow speeds or at a stop. Engine failure requires placing vehicle in park and restarting. This occurs at least once per day. Display notes that vehicle requires manual restart. Took to dealer and they advised nothing was wrong.

- Las Vegas, NV, USA

The contact owns a 2021 Volkswagen Atlas. The contact stated while driving approximately 2 MPH, the rear windows inadvertently rolled down independently. The contact also stated the vehicle stalled. The contact shifted to park(P) and restarted the vehicle. The contact also stated the vehicle inadvertently lost motive power and while driving. The vehicle was shifted to park(P) and restarted. There were no warning lights illuminated. The vehicle was taken to the local dealer who determined failures with three recalls on the Volkswagen Atlas for low speed, intervention park brake, and NHTSA Campaign Number 22V152000 (Air Bags). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.

- Scappoose, OR, USA

The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 22V152000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing electrical issues. The contact stated that upon starting the vehicle, the warning messages "Automatic Start/Stop Is Not Available", " Lane Assist Is Not Currently Available-€, -€œFaulty Electronic parking Brake" "Door Is Ajar Fault" and the check engine warning light was illuminated. The contact stated that the front driver's side window was inoperative and the rear driver's side window would continuously roll up and down independently while driving. Additionally, the contact stated while coming to a stop, between 1-2 MPH, the parking brake would engage independently, causing the vehicle to jolt. The contact had to disengage the parking brake each time. Additionally, the contact stated that the front driver's side door lock chime reminder would engage while driving with the door locked. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact to not drive the vehicle. However, the manufacturer provided no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 15,150. VIN tool confirms parts not available.

- Wilkes Barre, PA, USA

While the vehicle is in motion, the warning buzzer keeps dinging saying the engine is running. The red flashing light (in the door) flashes. Keep getting the warning triangle for the door harness problem. Also keep getting ERROR:START/STOP. My parking park has also engaged a couple of times while in motion. This is dangerous and needs immediate attention. This happens every day.

- Dawsonville, GA, USA

Today I was making a left and mid roll to go, the engine turned off. I was in the middle of the 1st lane. I had to park my car and restart it. Thank god there was not a car coming, I would've been hit. I also had cars behind me. I had my car scheduled to go in tomorrow, 4/16/22, to check on lights that go on and off starting on, 4/12/22. It is the yellow priority 2 light with the front assist light, which was not turned on this morning. These lights have gone on before and I have taken my car in for it and was told nothing was wrong. This is the 3rd time my car has turned off while driving. I have taken it in for this problem as well and was told nothing was wrong. I DO NOT FEEL SAFE IN MY CAR AND DO NOT WANT TO DRIVE IT ANYMORE. I left a message for the service manager.

- Lake Forest, CA, USA

While driving on March 12, 2022, multiple alarms beeping and warning indicators appeared on the dashboard and the emergency brake suddenly engaged immediately halting the car to a complete stop. This happened multiple times during a short drive. On March 16, 2022, while this vehicle was parked with the engine running, more warning indicators appeared. The first was " Fault: Electronic parking brake" and the second was "Caustion: Engine is running". Right after that, two windows partially rolled down on their own. About 5 minutes later, as I was pulling into my driveway, the same two warning indicators came back on - this time the vehicle was in motion. This vehicle is scheduled for routine maintenance on March 22, 2022 and this was mentioned to the service department at the time the appointment was made. The vehicle has not yet been inspected. There is no warning when these issues are going to happen making it unsettling to drive this vehicle not knowing when or if it will abruptly stop on the road or highway. This is definitely a safety issue. Photos of the March 16, 2022 indicent are attached to this.

- Sacramento, CA, USA

On four occasions, (at a stop light/intersection, in a car line, in a drive thru, and in a parking lot), the engine has shut off while driving. All four times, I have been in Drive and the car will stall and a "start engine manually" message pops up. Each time, I had to completely stop, put the car in park, restart the engine, and put it back in Drive. This has definitely put myself and the safety of others at risk because it has caused my car to stop while on the road, as well as other locations where there are moving vehicles. If my vehicle were to stall at a time when I am in the middle of traffic, the time it takes to react to put the vehicle back into park, then restart the engine, then put it back into drive could lead to an accident. I.havw tried to call the VW dealership and left several messages to report these incidences, but they have not returned my calls. I have also tried to calW Customer Care, but I haven't been able to get through. The "start engine manually" alert only shows when the engine has cut off and the car stalls. No other indicator or warning lights are present.

- Houma, LA, USA

The contact owns a 2021 Volkswagen Atlas. The contact stated that while driving approximately 5 MPH and decelerating, the vehicle stopped abruptly. The driver's side rear window independently rolled down and the parking brake inadvertently engaged. The contact was able to pull over and drive to her residence. Additionally, the alarm was beeping. The check engine and battery warning lights were illuminated. The contact stated that a message was displayed that the engine was still running. The vehicle was taken to the local dealer where it was diagnosed that the door harness needed to be replaced; however, the parts were on back order. The vehicle was not repaired. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 15,000.

- Cranford, NJ, USA

While driving at highway speeds at random the vehicle would brake on its own engage the parking brake and roll windows down. We tried to have the vehicle looked at Boise Volkswagen and they refused to schedule and inspect the vehicle. We even advised the dealer of an open safety campaign/recall and they also still refused to service the vehicle. Unfortunately next closest dealership is 157 miles away from our home.

- Star, ID, USA

The driver side door contact switch is faulty. It is throwing the emergency braking system on stopped or in park. There is no ETA for repair at this time.

- Mt Zion, IL, USA

Alerts of door being open, back windows then go down and parking break engages out of nowhere. The Check engine light comes on and there is a yellow triangle with an exclamation mark. Driver Door Contact Switch-€, -€œAttention: Engine is Running-€, -€œFault Electronic Parking Brake-€, and the Emergency Brake automatically engaging.

- Rosedale, IN, USA

After 3 months of owning this brand new car, the parking system started to act up. My parking sensors would beep for no reason, windows would roll down and my parking brake would come on when I was driving. I took the car to the dealership and they did an electrical update. Two months later the same issue happened again, as well as my engine light came on because my coolant was low. Again I took it to the dealership where I was told a door harness sensor needed to be replaced and my head gasket needed to be replaced as well. My car has been in the shop for almost two months as the part is on back order. Now there is also a recall for the air conditioner. This is the worst experience with a new car I have ever had. I have initiated the process of trying to get Volkswagen to buy it back. When I spoke to the service manager he told me he has 9 other Atlas-€™s in the shop for the same reason. Customer care has been no help. I will never buy another Volkswagen again.

- Seaford, DE, USA

On January 8, 2022 I was driving on a main road about 30 to 35 mph when the vehicle suddenly shook violently and the engine shut off. There was loud beeping and the computer system lit up saying Error: Engine at the same time the emergency brake was activated. There was also a message about a Door Error. Luckily there were no cars around me at the time. I put the car in park and started it again. I was fairly close to home but this happened 3 more times, one time when I was pulling out on a road and traffic was coming toward me. I finally got the car home and since it was the weekend parked it. Monday morning I contacted VW Road Assistance and they towed it to the dealership for repairs. This is a very serious and dangerous problem with the 2021 VW Atlas. If you were traveling on a major highway going 70 mph and your engine just shut down you could be seriously injured or killed. Please look into this serious defect in the 2021 VW Atlas.

- Uniontown, PA, USA

Airbag light illuminated on this vehicle yesterday, however, it-€™s not currently listed in campaign 21V892, but I believe it could also possibly be affected by the airbag control module issue. This vehicle also shuts down when stopped, and at times will not automatically restart when the drivers foot is removed from the brake. This has almost caused driver to be rear-ended multiple times, when the traffic signal turns green, yet the vehicle engine will not restart. The only way to restart is to press the brake again, put transmission/gear shifter into park, and restart vehicle, then put vehicle back into Drive. This is not only a hassle, but is dangerous, as other drivers expect that when the light turns green, this vehicle should then be driven forward, but at times, the engine failing to restart causes an unsafe driving condition. The adaptive cruise control also doesn-€™t perform as expected and has completely failed to engage over the summer of 2021. When ACC malfunctions, cruise control isn-€™t able to be used at all. I-€™ve taken this vehicle in for inspection of the ACC issue, but the service Dept was unable to find a cause. They updated vehicle software and I have not experienced the ACC issue since.

- Louisville, KY, USA

Today, December 1, 2021 my Atlas completely shut off while driving twice. This has happened 2 times prior on separate occasions, bringing the total times to 4 to date. Today it happened first in the morning while I was exiting the school parking lot and attempting to enter the main road of traffic. It completely stopped, turned off, and asked me to put in park before I could turn the engine back on. It then happened again while driving in a parking lot. It completely shut off and would not move. In all of these instances I felt in danger and at risk of causing or being involved in a car accident due to this sudden engine failure. All 4 times have been within the past few weeks, but today was the worst in that it was twice in the same day.

- Grand Prairie, TX, USA

While driving, the car shutoff completely. It is from the Auto on/off, this has happened several times and all times while driving.

- Harker Heights, TX, USA

On three occasions while driving 5-10MPH in traffic our Atlas has shut off without warning. A message then appears on the digital display that reads -€œPlease turn on engine manually.-€ The only way to do this is to come to a complete stop and put the vehicle in park before starting the engine which by the time the engine starts, other cars have to steer to avoid our Atlas stopped in a lane of traffic. The first time it happened we thought it was a fluke but then two additional times within the first three months of owning the vehicle is not a coincidence. The vehicle was inspected by the dealership with no red flags.

- Baton Rouge, LA, USA

I was driving back to work after taking my son to school I was sitting at a light and the engine completely shut off. The auto start/stop system on the vehicle was active. The dash said to Please start engine manually. I put the car in park, turned on my hazards because it was morning traffic, took my foot off the brake, put it back on the brake, pressed the start button and the vehicle didn-€™t start. I pressed the start button again the engine half way started then turned off (I did this twice). On the fourth time it started up and I was able to proceed to work.

- Baton Rouge, LA, USA