really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
15,973 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Volkswagen CC engine problems

engine problem

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2012 Volkswagen CC Owner Comments

problem #4

Jun 122015


  • 31,003 miles


Turning the steering wheel at low speed as I was exiting a parking lot and heard a metallic sound and steering got very tight, several warning leds presented on the dash display indicating air bag failures. All features incorporated with the steering wheel were inoperable including the horn. Took vehicle to VW dealer, service tech codes indicated the sccm module/clock spring has failed and needs to be replaced asap at a cost of ~ $ $800

- Lynn, MA, USA

problem #3

Aug 212014


  • miles
Upon cranking up my car, the "epc and check engine" light both came on simultaneously. I then noticed that the car failed to accelerate even with the gas pedal completely depressed. Then the car stalled. It was slow to crank up again, but the engine finally turned over. When I took the car to the dealership, they told me that high pressure fuel pump was bad. The car is only 2 years old and has taken only 3 long distance road trips during my ownership(less than 6 hours driving on each trip). After researching online, I have found several other VW Cc owners that have experienced the same exact problem. The unpredicted stalling of the car is very dangerous safety issue. What if I had been on the highway when this happened.

- Fullerton, CA, USA

problem #2

Jan 142013

CC 4-cyl

  • 5,424 miles
On 01/14/2013 at approx. 6:00pm after driving up to a drive thru, I engaged the autohold on my 2012 Volkswagen Cc lux plus. After leaving the drive thru, I was waiting on a slight hill to drive across the highway to enter into my lane of traffic. The autohold had engaged and it was holding my position while waiting to pull into traffic. When I pressed on the accelerator, the vehicle unpredictably and rapidly accelerated from my held position. The car sped up from a dead stop across the state highway (maybe to 30-45 mph) in a very direct straight path. This rapid high speed happened so fast that I was not able to control the vehicle before it hit the curb across the highway, jumped the same curb and crashed into a 10"-12" deep ravine at a 35-45 degree angle. I was in complete and total shock. An individual stopped on the highway and assisted me from the ravine and I was able to call for assistance. A police report was filed. This 2012 Volkswagen Cc lux plus has only 5,425 miles on it. It has been only serviced by Volkswagen and no others. In the past this 2012 Volkswagen had experienced a problem with the autohold at time of original delivery from the dealership (where it was purchase brand new). The sales woman was moderately confused to say the least with the sudden surge the car experienced when she was attempting to explain the particular feature of autohold. She indicated at that time, she did not know why it would have done that and just continued on to provide new car stuff. Besides the delivery incident and the accident, I have had two other brief minor acceleration (rev up) issues while the autohold was engaged. I never thought it was much to concern myself over as they were only what I would of thought of as slight surges for the two occasions. Each time the autohold was engaged the car wanted to accelerate, yet I was able to brake to stop the car.

- Benton, AR, USA

problem #1

Nov 062012

CC 4-cyl

  • 27,464 miles
At 8:40 am cst on 11/6/2012. While commuting to work at 55 mph road in the middle of freeway. I lost functionality on the gas pedal. The vehicle would not accelerate when engaging the gas pedal. Gas pedal was rendering non-functional and in-effective. There was heavy soot/smoke from the exhaust primarily almost like fire and some smoke from under the hood, this is a new under warranty VW Cc 2012 4 door sedan. Driving on the left lane with a semi behind me when this occurred. It created a very unsafe near miss incident. I am fortunate that a collision did not happen when I lost power to the wheels. I pulled off to an exit and when I floored the gas pedal, there was intermittent power stalling the vehicle to less than 5 mph. However, there was heavy soot/smoke from the exhaust primarily almost like fire and some smoke from under the hood, with parking lights on I drove 2 minutes and pulled to a parking lot. My vehicle was towed to a nearest VW dealership upon talking with VW road side assistance. They appear to be inconsiderate to the magnitude of the situation I dealt with and the impact and severity of the technical failure. I don't know if this systemic in VW Cc. This technical failure can easily cause accidents. My near miss is a testament to it.

- Eden Prairie , MN, USA

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