Sept 20515 - safety recall 69L2 - steering wheel clock spring, replaced 2016 - went out again 9-20, 5 years later. VW denied replacement as it is not considered a safety issue and the airbag light doesn't stay on. The horn, doesn't work, or other control on steering column. Steering wheel started squeaking in Aug. 2020. It stared as I was driving, had to use horn to stop someone from backing into me and it didn't work, thought I perhaps didn't press horn hard enough, not the case, it happened again. Also, cruise control, radio, etc. Anything controlled by steering wheel do not work. I need to pay for repairs. Also the "ambient temp sensor" stopped working, replaced I had to pay.

- New Smyrna Beach, FL, USA

I have replaced my clock spring twice in 3 years, at the same dealership, southeast VW in santa ana, ca. My steering wheel will make a noise and all controls will stop working and airbag light will turn on. I brought my car in for the airbag recall and they are now stating the clock spring is broken and are wanting to charge me $541.

- Irvine, CA, USA

The contact owns a 2010 Volkswagen Eos. The contact stated that while parking the vehicle, the steering wheel seized without warning. The failure recurred two times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure and the VIN was included in NHTSA campaign number: 15V483000 (steering) however, the part to do the repair was unavailable. The failure mileage was approximately 43,000. Parts distribution disconnect.

- Roslindale, MA, USA