This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is an extremely dangerous situation and the vehicle should be recalled. 2 front windows just falling down during driving the vehicle is a hazard to the driver, other motorist and child occupants.
I understand that power window failures are not the worst safety concern for you. It was not for me. It was stressful having the window fall down in a less than pleasant neighborhood. It was annoying having to wait two weeks till the next available appointment. It was aggrevating having to tape up the window and deal with water damage. It was grating having things stolen from the car. It was unnacceptable that it happened less than 6 weeks later to the other window. Some one will get carjacked and killed.
Plastic clips on window regulator broke causing window to fall down into door. Unable to close window. This is the second time this has happened. It is a known problem throughout the Volkswagen customer community. This product failure posses a safety risk and extreme inconvenience, as there is no window to provide protection from outside forces. The dealer replaced the part once under warranty. No matter who pays for the repair, the part will break again causing the same safety concerns. Volkswagen needs to provide swift recall action on this matter in order to prevent personal injury or property damage--VW would stand knowingly liable.
- Westminster, MD, USA
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I recently had a problem with my front passenger side window regulator. My window fell into the door. I called the service department at burlington VW located in burlington, NJ on July 13 to try and get this fixed as soon as possible. I was told that they could put the window in the up position for me, but it would be a couple of weeks before they could actually fix the problem. On July 14, I decided to go to a repair shop (anthonyS corner Inc., located in mt. Holly, NJ) that could hopefully fix the problem much sooner. The repairman at anthonyS put the window in the up position and ordered a new window regulator for me. About a week later it came to my attention that VW is aware of this common problem, so I was hopeful that VW would cover the costs of the repair. I filled out the customer care form on VW.com July 24 explaining the problem that I was having. A VW customer care rep left me a voice mail message the next day, so I followed up with them on July 26. The VW customer care rep informed me that I needed to take my vehicle to a VW dealer for them to diagnose the problem, thus requiring me to pay a diagnostic fee for something I already knew was broke. In addition, I was told that this is the only way they will consider assisting me. I then called back to burlington VW on July 26, and spoke to someone in the service department. I was then told there was know need to schedule an appointment right now because the part is on national back order. additionally, I was told by the burlington VW repairman that since I have over 36,000 miles (VW good-will period) VW will not cover the cost of the repair. In conclusion, I received a call from anthonyS July 27, letting me know that the window regulator had come in. In my opinion VW is hiding the fact that this model year (and maybe others) have defective window regulators. My other windows make noise occasionally, so I know itS only a matter of time before another window drops into the door.
Window regulators fail due to defective design sending glass crashing down inside the door with no warning. The part is being replaced with one that has been redesigned. Volkswagen is aware of this problem but has failed to notify vehicle owners. This is a saftey issue. While operating a vehicle at highway speeds or in bad weather conditions one should not expect the window to fall down inside the door. My dealer has stated that they are replacing atleast one a day.
Electronic windows do not work and will not roll down. They were stuck. Also, left rear side window fell in, and will come back out.consumer has been to different dealers, and was told it was a common problem. Regulator and motor needed to be replaced.
Driver's power window was rolled up and suddenly it plunged down into the door. Motor still worked, but pieces of plastic were broken off on inside of the door. Dealer stated clip had stress signs that caused them to collapse.
Faulty driver's side power window regulator is dangerous because the window falls down into the door. The driver must negotiate continued driving without an operation window and is subject to safety risk.
3 of 4 power windows have stopped working completely. Ca VW dealership diagnosed that voltage regulator and motor needed to be replaced on all three windows. We feel that at 48,000 miles the power windows should not require a major overhaul.
Oil light came on 2000 miles after oilchange/burning or leaking excessive oil, and oil level low. Passenger's window motor stopped working, resulting in window falling down, . also, engine revved high/ light switch on interior light fell off/ front right Michelin tire blewout, and had to replace battery. Dealer kept repairing problems. Consumer contacted VW co, and was told they would get back to her, but never did. Consumer felt vehicle was a lemon. Please add additional information.
A D V E R T I S E M E N T S
- Miami Shore, FL, USA