really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta accessories - interior problems

accessories - interior problem

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2002 Volkswagen Jetta Owner Comments

problem #4

Jan 012003

Jetta 6-cyl

  • Automatic transmission
  • 6,000 miles


Engine failure, radio failure, window wouldn't roll back up, vibrating speakers. W service shop failed to correct conditions on several occasions.

- Whitestone, NY, USA

problem #3

Nov 152003

Jetta 4-cyl

  • miles
I have a 2002 1.8T Volkswagen Jetta - I have experienced numerous failures. 1)radio has failed twice - in each instance fault was traced to a fuse - following radio failure I experienced repeated dead batteries until the radio was repaired. 2) ABS failure detected when I was getting my radio fixed the second time 3)vehicle has failed to start on two occasions - I wait a minute and try again - it worked 4)my window fell into the door 5)I experienced an activation of numerous engine fault lights that reset following engine restart 6)the coating on interior door handle surfaces peels off easily 7)the chrome ring around the shift know is peeling.

- Winston-Salem, NC, USA

problem #2

May 161997

Jetta 4-cyl

  • Manual transmission
  • 1,000 miles
I had both the passenger side window and the driver side window fall into the door frame within a matter of months. Both times the windows were fixed, however, they were reluctant to fix the problem as if it had been my fault. I have a small child and I don't think he appreciates asphyxiation from so much wind in his face on the long drives to the dealer to be replaced. This is just one of the problems on this car, the clutch gets stuck (repaired twice), the sunroof trim broke off and needed to be replaced, the engine makes a rattling noise when shifting (fixed twice), stereo system swallowed my cd (twice before new system installed), and air conditioning releases an awful moldy smell when turned on which dealer refuses to attempt to fix. Bought car in valencia Volkswagen in valencia, ca. Solution simple, traded in my 1yr old car for a better car, one that works!

- Palmdale, CA, USA

problem #1

May 242002

(reported on)


  • miles
This is follow-up to a telephone complaint filed 5/13/02. I was told by carolyn that I would be receiving a form in the mail to sign. It has been nearly 2 weeks and I haven't heard from anyone. The dealer refused to honor the recall #02V031000 free of charge. They claim that I have to pay $78 for them to cut a "K-wire" since the orig. Radio was replaced with a cd player/radio. The service manager (eric axford) confirmed this on 5/13. I then called volkswagon of America where I was told by kari stadler that the dealer could charge for the "free of charge" recall. That is when I filed the complaint with you. Please let me know what is being done I when I can expect the recall to be honored. Thanks.

- San Diego, CA, USA

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