hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
53,950 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta accessories - interior problems

accessories - interior problem

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2002 Volkswagen Jetta Owner Comments

problem #2

Jun 102006


  • 98,900 miles


2002 VW Jetta with what is becoming a common problem. While driving the A/C unit stopped working. All items were checked and no obvious sign of leak, electrical problem or other was found. Dealer wanted to replace all items in the A/C system. Upon further research it was found that the ac clutch is held on by a nylon nut and these are not able to function without this flawed design. A search on any VW discussion board will provide hundreds of complaint about this substandard design. This was a design/manufacturing flaw and need to be addressed by VW. How many other consumers paid for a new A/C system (fan, compressor, clutch ect.) when all that is needed is a properly manufactured clutch. I believe that this design was only in existence for 2 years and was replaced by VW. Shouldn't they have to answer to all of the consumers about this design. This part is also found a lot of time by VW technicians when they remove the protective belly pan. This is a similar problem to window regulator recall where the used a plastic clip instead of metal.

- Unicoi, TN, USA

problem #1

Jan 292003

Jetta 4-cyl

  • Automatic transmission
  • 9,000 miles
The coils on my 2002 Volkswagen Jetta gls 1.8T are burning out. Volkswagen of America has informed me that rather than replace all 4 coils, I must wait until each coil burns out before they will replace it. I have a letter from them as well stating they are aware of the problem but can not do anything more about it due to a lack of coils in stock. I guess the letter is a way to shut the customers up. Apparently this is happening to over 500,000 people last I heard. I want this complaint logged and a personal note added and directed to Volkswagen of America (if possible), "I will not renew my lease on this lemon and I will never purchase another Volkswagen again." The coil issue is just one of the issues I'm having with this vehicle. The date below is the last time I went in for coil replacement and got to work late.

- North Bergen, NJ, USA

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