really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
123,830 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta seat belts / air bags problems

seat belts / air bags problem

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2002 Volkswagen Jetta Owner Comments

problem #5

Jul 192013


  • 140,000 miles


I pulled the seat belt out to put it on and I heard a noise and the belt went completely slack. There is no tension on the belt.

- Pittsburgh, PA, USA

problem #4

Apr 042013

Jetta 4-cyl

  • 143,000 miles
Traveling at 70mph under normal driving conditions on interstate the roof and seat airbags and seatbelt lockdown on the driver's side spontaneously deployed causing temporary loss of control of vehicle and neck strain. Repairs to fix airbags cost over $4,000. Volkswagon investigated and were no help. Gave no reason for spontaneous airbag deployment. Very unsafe experience!

- Raleigh, NC, USA

problem #3

Dec 052012

Jetta 4-cyl Diesel

  • 149,786 miles
Seat belt made noise when putting on and suddenly had no tension. Since seat belt will no longer retract.

- Sinclairville, NY, USA

problem #2

Mar 152011


  • 88,865 miles
This isn't necessarily a complaint, I just wanted it to be noted in case other Jetta drivers are having the same problem. My driver's side seatbelt retractor gave out on my volkswagon 2002 Jetta last night. Big safety concern, VW says they will have to order a part for me, meanwhile my seatbelt is broken! I am hoping VW covers the cost of this since it is a huge safety concern.

- San Ramon, CA, USA

problem #1

Oct 052009


  • 97,500 miles
My son was in his high back booster seat when this happened. He was in the rear drivers side sitting with his seat belt on. We came home after groceries and I asked him to get inside the house while I was unloading the car. He heard him crying, so I went to him to find out that he was locked in his seat belt and the seat belt was locked. Luckily the seat belt was near his waist not neck. I called my husband and trying to unlock the seat belt and tried to get him out. Could not do anything, lifted him a bit and removed his carseat, thinking it would loosen up, even that retracted back. After 1 hour of struggle, we finally had to cut the seat belt with a scissors. His waist was twisted in the belts and he had bruises on his waist. So sad that this locking technology works so badly. This has caused so much paid to all of us seeing him cry and got stuck.

- Troy, MI, USA

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