really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
71,025 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta steering problems

steering problem

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2002 Volkswagen Jetta Owner Comments

problem #3

Jan 042014


  • 158,000 miles


I was leaving a parking lot that had a slight curve and I hit some black ice. The car went straight into the curb and with the impact, which in my opinion, was not a great amount, caused the side curtain and passenger seat airbag to deploy. With how the wheel hit the curb, it also damaged the alignment of the wheels.

- Columbus, IN, USA

problem #2

May 282012


  • 5,074 miles
The contact owns a 2002 Volkswagen Jetta. The contact stated that while driving 30 mph, he lost control of the steering and was unable to maneuver the vehicle. The vehicle was towed to the contact's residence and was not taken to have the failure diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 5,074. The VIN was unavailable.

- Providence, RI, USA

problem #1

Dec 022004

Jetta 4-cyl

  • Automatic transmission
  • 50,000 miles
The torque arm sheared off. As a result, axle transmission was not bolted to the frame. The consumer stated that the vehicle was parked. The vehicle was put in reverse and it started bucking and making a lot of noise. The vehicle would not shift from gear to gear without bucking. The steering wheel was not steering correctly. Exhaust became loud.

- Worcester, MA, USA

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