fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,911 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta windows / windshield problems

windows / windshield problem

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2002 Volkswagen Jetta Owner Comments (Page 1 of 2)

problem #33

Jun 262010


  • 20,000 miles


The contact owns a 2002 Volkswagen Jetta. While driving at 60 mph, the driver side power window regulator collapsed. The contact spoke with the dealer who advised the failure was not a recall item and repairs would be at the owner's' expense. The vehicle was not repaired. The current mileage was 20,000 and the failure mileage was 19,995.

- Palatine, IL, USA

problem #32

Apr 102009

Jetta 4-cyl Diesel

  • 94,000 miles
My driver's side window suddenly stopped working. I took it to a repair shop and the mechanic said that piece that holds the window in place was stretched and about to break. When I spoke with a friend who used to own a Jetta of the same year, make, and model as mine, he said that the same thing had happened to his vehicle. He said that there had been a recall on this part. When I checked the NHTSA's web site, however, I could not find this recall. The consumer had problems with the engine and the sterring column was defective. The engine light illuminated right after the vehicle was purchased. Updated 06/01/09.

- Golden, CO, USA

problem #31

Sep 032006

Jetta 4-cyl

  • Automatic transmission
  • 92,000 miles
Way to many to list here. I have had problems from the start. More than $7000 worth of repair (plus more that was covered by warr) the final item that caused me to say I would never consider another VW product was the engine damage caused by a timing belt failure. All services were performed at the dealership. The users manual states inspection of the belt at services (that I paid for) and replacement at 120,000 miles. I only had 92,000 miles. It will cost $5,000 to repair the engine. It is not cost effective to repair this car. It was a great car to drive but quality control is poor at best.

- Springfield, VA, USA

problem #30

May 172006


  • miles


My wife's 2002 Jetta station wagon turbo has been nothing but trouble. Only 30 K and today a $2,600 repair. Valve for air conditioner pump broke and sent metal fragments through the system necessitating replacement of ac pump. Cooling fan not working- that's $800. Last repair was auto windows- idiot designers put in plastic components. My wife takes excellent care of her vehicle (oil change, etc.) and this inferior bit of workmanship just costs her more money. She will shortly be dumping this piece of crap for Toyota corolla.

- University Park, MD, USA

problem #29

Dec 192005


  • miles
I purchased the car new in June as a left over, had it a month and the window on the drivers side fell to the bottom of the door. Brought it to the dealer and was told they replaced it with metal clips and it wouldn't happen again. 5 months later it happened again, same window.

- Winslow, ME, USA

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problem #28

Jul 142005

Jetta 4-cyl

  • Manual transmission
  • 76,000 miles
2 times I had to replace a faulty 02 sensor 1st time engine temp sensor. Rear left light burned out 3-4 times within 80 000km. Said it's easier to replace then find the problem at dealership. Have done oil consumption tests 1 litre of oil per 3161km. Saying that this normal. This dealership have recommended flushing the engine. Changing the grade of oil. Do not drive in rush hour traffic. Most of the consumption occurs on the highway and not in traffic. Change the oil instead of 8000 km at 5000km"?" this is what Volkswagen has recommended. The most interesting part was watching the mechanic when it consumed the most amount between oil consumption test. He started looking for leaks again & added oil. Rattling in driver side door and window fell into door passenger side. Fixed window and rattling still seems to be noticable.

- Baie D'urfe, 00, USA

problem #27

Aug 042005

Jetta 4-cyl

  • Automatic transmission
  • 25,500 miles


I was driving to work when my 2002 voklswagen Jetta hit a bump in the road/pothole and the passenger airbag went off. I got out to inspect if I hit anything since I wasn't sure because of the airbag going off. I got out of the car and there was nothing in the road besides a pothole that everyone else hit as well on the off ramp. There was not a scratch of damage or any impact at all. I just bought this car a little over 2 months ago and it was already back to the dealer for a broken power window and twice for the transmission. I am fed up with this car. There is only 25,000 miles on the car and an airbag should not go off for a pothole. I went to a different VW dealer and they said it's not a warranty issue and it would cost $800 - $1,000 to fix. This is ridiculous that I will have to pay for something like this for normal use of the car.

- Exeter, PA, USA

problem #26

Sep 282004


  • Automatic transmission
  • 48,000 miles
On 3 separate occasions when the power window button was depressed and glass dropped down into the door. This occurred because the plastic clips that hold the glass easily break. Dealership has to take the door apart to service the glass.

- Nantucket, MA, USA

problem #25

Jan 012003

Jetta 6-cyl

  • Automatic transmission
  • 6,000 miles
Engine failure, radio failure, window wouldn't roll back up, vibrating speakers. W service shop failed to correct conditions on several occasions.

- Whitestone, NY, USA

problem #24

Aug 102004


  • Automatic transmission
  • 30,000 miles
Was currently deployed in support of operation iraqi freedom for more than a year, my car was at my parents, being driven once or twice a week to keep engine in good shape. Some of these things have been since returning in April 2004, others happened prior to leaving in February 2003. It's a 2002 Jetta gls. I shouldn't be having these type of problems this soon. 1. oil plug on oil pan is almost stripped from getting oil changes (advised by 3 different garages). Currently attempting to get a new plug, an oversized one per 2 garages. 2. patches of paint seem to be almost chipping away (on several spots all over the car). Took it to the dealer & they said it was due to bird poop. My car stays in a garage & gets washed bi-weekly. 3. the coating on both inside door handles is peeling. 4. the window mechanism needed fixed. Dealer fixed. 5. recall about brake light fixed by dealer.

- Columbus, OH, USA

problem #23

Aug 072004

Jetta 4-cyl Diesel

  • Automatic transmission
  • 28,660 miles


Turning into driveway, heard a "pop" and then watched the front passenger window shake and rattle its way down, without the power window buttons being depressed. Window remained trapped down in the door, until the dealer finally looked and it and determined the screws and pins holding the window track in place had cracked.

- Vestal, NY, USA

problem #22

Jul 242004

Jetta 4-cyl

  • Manual transmission
  • miles
Purchased car in January 2002 new from dealer, in shop 2 days later tire not installed, causing it to go flat, happened again 2 days after that, and again the next week, finally rims and tires were replaced problem solved. Then hand brake failed, in shop to fix, 2 weeks after it was returned failed again, fixed, then 3 weeks after that if failed again, then the window brackets broke, then engine failed that was supposedly on a recall part, was fixed, then it failed a few months later again, supposedly fixed, then it failed again only this time they said it was the catalytic converter, then it failed again this time they said it was the oil pump and hose and blamed that on us, then it failed again, was fixed, and now it is completely down again.

- Cabot, AR, USA

problem #21

Jun 012004

Jetta 4-cyl Diesel

  • Manual transmission
  • 56,000 miles
Both front wheel bearings failed with less than 60,000 miles. Front right electric window fell into door at 65,000. Replaced spool and broken retention clips. Radio has failed 3 times and been replaced twice. Third time I had to reset fuse #42. Old parts are available.

- Chillicothe, OH, USA

problem #20

Jun 042004

Jetta 4-cyl

  • Automatic transmission
  • miles
I purchased a new 2002 Jetta gls and have had the car jump started four times in the past year. After the second time the battery died, they gave me a solar panel to help keep the battery charged. My battery died again last week with the solar panel plugged in. VW ran another diagnostic test and still maintains that, among a long list of the other possibilities they have offered me, they are sure it is because I don't drive the car enough to charge the battery sufficiently to handle all the electronics that are standard on the car. I am not satisfied with this explanation. If they put all these "extras" on the car and it draws too much on the battery when not driven for a few days, then why put them on the car? in addition, I also had the front windows crash inside the door while entering a major highway. They were replaced. And, last month while I had the car in for a recall regarding the tail lights, I had to have the window mechanism fixed again due to a faulty clamp. I will never buy another Volkswagen. I never expected a new car to have so many problems. It is an inconvenience and a waste of time.

- Beacon, NY, USA

problem #19

May 262004

Jetta 4-cyl

  • Automatic transmission
  • miles
While attempting to roll the window up, the window fell into the door. The car was parked in a public parking lot during the day, without being able to securely lock the vehicle. The local VW shop was able to correct the problem the following day. This was the second occurrence.

- North Charleston, SC, USA

problem #18

Apr 282004


  • miles
The passenger window for my 2001 Jetta failed while driving. There was a loud bang and the window fell inside the car, making the car impossible to secure. I park on the street in san francisco and rain is forcasted.

- San Francisco, CA, USA

problem #17

May 152003


  • Automatic transmission
  • 14,817 miles
This car has had too many serious problems to be limited to this small space. It is clearly a lemon. These problems substantially impair the use and value of the vehicle. The car received a new transmission yesterday after we had reported 3 previous times that there it remained in reverse after shifting into drive. Each time we were told it was unreproduceable and the complaint was never noted on the work orders. Finally, the dealership did relent and replace the transmission. We encountered the same type of treatment with the engine burning oil, and it wasn't until the engine ran completely out of oil, that the dealer would address the problem. The first time we had complained about the oil was 2 months after we had bought the car!!!

- Houston, TX, USA

problem #16

Apr 172002

Jetta 4-cyl

  • Automatic transmission
  • 85 miles
I bought the car 3 days later the problem(s) started. And they have been going ever since. Shifting hard, display lights, would not start, wondows would not roll down, or iff they did, they made a loud thud.

- Lynden, WA, USA

problem #15

Nov 152003

Jetta 4-cyl

  • miles
I have a 2002 1.8T Volkswagen Jetta - I have experienced numerous failures. 1)radio has failed twice - in each instance fault was traced to a fuse - following radio failure I experienced repeated dead batteries until the radio was repaired. 2) ABS failure detected when I was getting my radio fixed the second time 3)vehicle has failed to start on two occasions - I wait a minute and try again - it worked 4)my window fell into the door 5)I experienced an activation of numerous engine fault lights that reset following engine restart 6)the coating on interior door handle surfaces peels off easily 7)the chrome ring around the shift know is peeling.

- Winston-Salem, NC, USA

problem #14

Sep 012003


  • Manual transmission
  • miles
The power windows and electronic door locks of my 2002 Jetta doesn't work ? windows won't open and doors won't lock. It has to be done manually until they stopped working for two months with no signs or any warning. Took the car to the dealership and suggested that a new comfort control center module is needed. Since the car is no longer under warranty because it had 60,000 miles on it, the part cost $300. VW America has denied my claim and will not assist with the repair. The malfunction is believed to be a defect on the original part and I'm not liable or hold responsible for its replacement, since the failure of operation as it should be is at no fault or negligence on my behalf as the original owner of the vehicle.

- Fremont, CA, USA

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