fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,050 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Volkswagen Jetta brakes problems

brakes problem

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2004 Volkswagen Jetta Owner Comments

problem #1

Sep 252005

Jetta 4-cyl

  • Manual transmission
  • 10,050 miles


I recently purchased a 2004 Volkswagen Jetta gli with 9200 miles. Approximately one week after owning the vehicle, a clunking sound was coming from the rear of the car. The clunking noise has increased in sound level and sensitivity to road surfaces since then. I took the vehicle in to be serviced by fletcher jones Chicago VW and was told that the brake pad is loosening in the caliper and is causing the clunking sound. I was also told that this would not be covered by my warranty as they suggested the car was still drivable and the problem was likely due to wear on the pad. At the time of the service diagnosis by fletcher jones, the car had 10,173 miles on the odometer. Prior to purchasing this vehicle, it was fully inspected by a service technician that has been in the industry for over ten years, and whom I know personally. I was told this vehicle did not have any issues with the brakes. Furthermore, the vehicle was not making a clunking sound when I purchased it. Rather, the sound developed over a week after I purchased the vehicle. \I am concerned that the part will fail and that VW is not going to fix it under my warranty that is stated to cover such things for 4 years/50,000 miles, or which ever one comes first.

- Chicago, IL, USA

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