hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
53,155 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Volkswagen Jetta fuel system problems

fuel system problem

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2004 Volkswagen Jetta Owner Comments

problem #8

Oct 012010

Jetta 4-cyl

  • 100,000 miles


A little under 3 years ago (Oct. 2010) I started noticing a faint gas smell coming from my car. Over a 2 week period the smell gradually got stronger and my mpg slowly decreased. After taking my car into a shop it was determined there was a crack near the fuel pump gasket and the fuel pump needed to be replaced. Now 2 weeks ago (May 2013) the exact same symptoms started up again and after taking my car back to the shop they told me the exact same thing. There was a small crack near the gasket on my fuel pump and it needed to be replaced. There is an obvious design flaw to cause me to replace 2 fuel pumps in a 3 year span.

- Glendale, AZ, USA

problem #7

Apr 192011


  • 66,000 miles
My 2004 VW Jetta 1.8 turbo which I purchased new is having transmission problems. My cat has only 66,000 miles in it and has been well maintained. In the past two years I have replaced the fuel pump, battery, catalytic converter, numerous vacuum leaks ect...but a transmission"??" Volkswagen needs to issue a recall as this is way to common!! please help!

- Chicago Heights , IL, USA

problem #6

Mar 252007

Jetta 4-cyl

  • miles
On March 25, 2007, I woke up to a strong fuel leakage odor, seeking for air, almost finding it impossible to breathe properly, forcing me to evacuate my house at late hours of the night the gas smell was coming from my car in the garage. I called dealer, explained matter. Dealer told me my car was no longer under warranty for this kind of service/or repair. The car had 49,419 miles and was 4 years old but Volkswagen warranty is covered for 50,000 miles or 5 years whichever occurs first. I called Volkswagen but they only confirmed the dealer's statement. Took car to local shop, they replaced fuel tank and fuel pump on March 26, 2007, cost $754.11. Three months after the strong gas smell came back only difference the engine light came on and smell was not as strong. I took car to a different shop on May 22, 2008 they repaired gas tank and fuel pump seal costing me $316.20. This April received a letter from Volkswagen for faulty catalytic converter, researched connection to potential gas leak and found in disbelief the gas leak recall on 2005, which I was not notified in 2005 or 2007.

- Aventura, FL, USA

problem #5

May 282009


  • 64,000 miles


Electronic fuel pump cracks and leaks fuel onto live electrical connections to fuel pump located under rear passenger seat. By time you smell gas inside of vehicle, gas has puddled about 1/4" deep on the electrical connections powering the fuel pump. Dealer warns not to drive due to risk of fire or explosion. Happened first in may of 2007 at 64,000 miles. VW unconcerned and did not remedy. Happened again may of 2009 at 96,000 miles. VW again unconcerned. I assume it must be safe to drive. Does somebody have to die first?

- Boerne, TX, USA

problem #4

Jan 052009


  • 85,550 miles
Noise started, a high-pitched whining. Took my car to my mechanic and it is the same darned thing it was in February, 2008! the fuel pump. He tells me he changes them out on VW's all the time. The part is a VW dealer part only and it's defective, just like the 2003 VW passat pumps were!

- Tahlequah, OK, USA

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problem #3

Oct 302008


  • 69,990 miles
Car was smelling of gas. Looked under car and found gas leaking from underneath car. Took it to car dealership and they said the fuel pump had two small pin holes in it. Replaced it at no cost.

- Billings, MT, USA

problem #2

Sep 152008


  • miles
The latest incident with this 2004 VW Jetta is one in which everything electric stops working. No A/C, not lights, no blinkers, no windows, no horn - and there is a smell of smoke in the car. This first happened in January/08 and the dealership said it was wiring. Now it happened again! occurs just while driving along. Car smells like smoke and everything stops working. I get the runaround from the dealer, vista VW in pompano beach, fl. They always seem to find something wrong with the car now that is not under warranty. Please investigate this - there is something wrong with these Jetta's! I have found 100's of complaints on consumer sites about this car. I am tired of paying my hard earned dollars to the dealer when this is an issue with the manufacturer of this car. I advised the dealer of this when I took it in in January; his response was, too bad, you do not qualify for the car lemon law since the car is out of warrant and purchased it in Dec/05. Please do something for us consumers that are tired of being manipulated and overcharged for issues that should be the responsibility of the auto manufacturer. Please let me know if there is anyone other Agency I can contact. I will not give up on this and hope you can assist me. Thank you.

- Lighthouse Point, FM, USA

problem #1

Apr 022006

Jetta 4-cyl

  • Automatic transmission
  • 39,700 miles
Gas idles like it is stuck when over 40 mph or like I have a stick shift and I am in 3rd gear driving and not switching gears. Two months ago the car went dead while I was driving and the dealership replaced the fuel pump. After about two weeks the check engine light came on and off again and again, then the dealership replaced the coil, but it still has the same problem.

- Corpus Christi, TX, USA

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