On March 21st, my daughter was driving her friend to the airport when they smelled something burning. She has a 2007 Volkswagen Jetta Wolfsburg Edition (100K) that she bought when she turned 16 with a majority of her own money. The seat heater malfunctioned and burned a huge hole through her seat and right through her sweatshirt and t-shirt.

We have read tons of complaints about the seat heaters. Since the black leather in her car is no longer being manufactured, they want to replace it with a light gray leather. The bottom seat will remain black and they will replace the portion your back rests on with light gray. This is a horrible remedy. She will have one light gray seat and the others will be black.

An entire month has gone by and the parts are still not here. The first order was supposedly lost so they placed another order and it's on back order with no ETA. Volkswagen in NO WAY cares about their customers. This is the worst customer service we have ever dealt with.

Don't buy a VOLKSWAGEN if you expect to be taken care of! All they do is string you along. I can not believe that they can continue to get away with this. CUSTOMER Care is a total JOKE! You should honestly be ashamed of yourself for the way you handle serious issues. She was not part of their recall.