really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
66,549 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Volkswagen Jetta seat belts / air bags problems

seat belts / air bags problem

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2009 Volkswagen Jetta Owner Comments (Page 1 of 2)

problem #21

Jan 292016


  • 83,000 miles


" takata recall" ? my husband was going to work one day and a deer came out of nowhere and hit him. He was going about 30 mph and was getting ready to turn into work. When the deer hit him, the drivers side air bag(curtain I think they call it) and drivers rear air bag deployed but not the airbag directly in front front of him. The side airbag hit him so hard that the airbag material left a mark on the left side of his neck.(it looked like a burlap/canvas material) my husband suffered a concussion and now has pcs and still is having problems because of the airbag. The car is currently not recall for the airbag but should be. His car was totaled

- Saginaw, MI, USA

problem #20

Nov 072015


  • 90,680 miles
Had a noise and then light go off on my Jetta air bag light stays on soi brought this to dealer they told me I need to get a new clock spring and air bag installed at a cost of about $950. This is on the recall for the VW S list of recalled airbags they said mine doesn't qualify same problem but a few months different in time

- Middleboro, MA, USA

problem #19

Sep 262015


  • 55,000 miles
Neither front nor side airbags deployed during a front end collision with a tree at approximately 50 mph

- Woodland Hills, CA, USA

problem #18

Sep 132015


  • 35,500 miles


On 9/13/2015 I noticed an air bag light had activated. The VW dealer tells me that a wiring harness, part #1K0971584 has broken. I can drive the vehicle without a steering wheel air bags or get it fixed, my choice. Well this car only has 35500 miles on it. This harness should not have broken. The funny thing is this harness sits under the air bag between the air bag and the steering wheel. I believe VW has/ had a recall for 2010 to 2014 Jetta models for the same thing. There is something going wrong under the steering wheel air bag and VW better find out what the problem is and repair it.

- Syracuse, NY, USA

problem #17

Aug 282015


  • 48,000 miles
The contact owns a 2009 Volkswagen Jetta. The contact stated that the air bag warning light illuminated. The vehicle was taken to the dealer for further inspection to determine the cause of the failure. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 48,000.

- Stokesdale, NC, USA

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problem #16

Nov 012010


  • 65,000 miles
Hoses for the sunroof drains not sealed properly. Water leaks into passenger compartment. Fills spare tire well, rusting the jack and tools making it hard to use if needed. Water also runs down a pillar (where there is an airbag) and then over (soaking) the fuse box on the side of the dashboard. Then it runs down the plastic trims and leaks onto the feet of the driver soaking the floor mat. The wet fuse box and airbag seems dangerous. Date first noted and mileage are guesses. I know of many other Jetta sportwagens that have this issue.

- Chula Vista, CA, USA

problem #15

Jan 252015


  • 75,000 miles


The contact owned a 2009 Volkswagen Jetta. While driving at approximately 45 mph and applying the brake pedal, the ABS, the stability, and the brake warning lights illuminated. In addition, there was a loud abnormal noise and the vehicle spun out of control. The vehicle flipped three times and crashed into a bush. The air bags did not deploy. There were no injuries. The contact did not disclose if a police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed that the rear passenger axle was fractured. The vehicle was destroyed. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000.

- Bellflower, CA, USA

problem #14

Dec 142010


  • 27,341 miles
First time the air bag indicator light came on was only a year after purchase(December 2010; mileage 27,341). I immediately took it to the dealership (same dealership that I purchased the vehicle from) in wa (duty station at the time) and explained that it happened after the passenger seat had been moved. Problem was diagnosed as" passenger seat ignitor connector failed." Wiring harness was repaired by the dealership at no cost due to vehicle still being under warranty. I was then deployed for 15 months and had the vehicle in storage. Upon my return, and driving the vehicle again, the airbag indicator light came on once again in April 2012 with mileage of 29,052. Once again had the vehicle inspected at VW dealership in tn (my duty station at the time), where the vehicle was diagnosed with the same issue. Passenger seat airbag connector was repaired (again) under warranty by dealership. In Aug 2014, the air bag indicator light came on for the third time. I provided all previous maintenance/repair history to dealership to let them know that this was a previous and recurring issue. Issue was diagnosed again as an issue with the wiring and with the vehicle now out of warranty, had to pay for the work. At this repair I was told that they could see where previous work had been done and was reassured they had fixed the problem for good. In Oct 2014 the air bag light came on for the fourth time. After this, I contacted VW headquarters and explained the issue who then assigned a "regional manager" to my "case." I deployed again shortly after, but had my mother work with the dealership and VW to resolve. Finally looked farther into other than the wiring and result was having to replace the entire passenger seat ($1100). VW refused to pay for the repair due to vehicle being out of warranty even though original issue began 4 years prior while under warranty.

- Fort Campbell, KY, USA

problem #13

Nov 052014


  • 83,000 miles
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at approximately 15 mph, the steering wheel and passenger side air bags inadvertently deployed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 83,000.

- Chicago , IL, USA

problem #12

Nov 202014

Jetta 4-cyl

  • 69,000 miles
Took to dealer for oil change and horn not working. In diagnosis, found that clockspring needs to be replaced which would also probably resolve the air bag light which is on. The price for repair $485. When calling other auto repair shops in the area ; could not find another shop to replace the clockspring, as it is a liability because of the airbag involvement. The dealer could not tell me whether the air bags worked but said replacing the clockspring should take care of the issue. Volkswagen customer care was contacted and said the car is out of warranty and they can do nothing about this, even though my voiced concern about the airbag issue was heard.

- Papillion , NE, USA

problem #11

Nov 052014


  • 83,000 miles


The contact owns a 2009 Volkswagen Jetta. While driving approximately 15 mph, the air bag deployed without warning. The failure occurred after the vehicle drove over a sewer cover, which caused the front windshield to crack. There were no injuries. The vehicle was towed to an independent mechanic for diagnostic testing. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 83,000. The VIN was not available.

- Chicago, IL, USA

problem #10

Dec 032013

Jetta 4-cyl Diesel

  • 92,000 miles
Our car is driven by 2 drivers- I am 5 feet tall, my husband is 6'1". the car seat gets moved back and forth a lot as we both drive the car daily. In late November my husband moved the seat all the way back and it made a cracking noise. We later noticed the air bag light was on. He found the broken wire under the seat and repaired it, but the light was still on. A call to the dealership revealed they knew about the issue and the fix was to "not move the seat so much". the next week- before we had a chance to take the car in to get the light cleared- the car was involved in a collision. I rear ended a car in slow-and-go traffic when she switched lanes in front of me while I was accelerating. $15,000 in damage was done to the car but the air bags did not go off. A witness that stopped to help had to pry the door open to get me out. The fighter fighters all remarked that they could not believe the air bags didn't go off. No airbags could have been a huge issue if the accident was worse.

- Justin, TX, USA

problem #9

Sep 052013

Jetta 4-cyl Diesel

  • 121,000 miles
When pulling into work, my airbag light came on along with a message that said "airbag fault!" I have since had this diagnosed as a failed clock spring (located in the steering column), which VW will not replace because the car is over mileage and too old for any kind of goodwill replacement of the part. Since this is a critical safety system, I am disappointed that it failed on an effectively new car, when none of the 15-20 year old beaters I've driven have ever had a clock spring failure.

- Tulsa, OK, USA

problem #8

Aug 152013


  • 100,000 miles
The contact owns a 2009 Volkswagen Jetta. The contact stated that the vehicle had been parked for one month. Once the contact started the engine, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not contacted about the failure. The failure mileage was 100,000.

- Orlando, FL, USA

problem #7

Aug 052013

Jetta 4-cyl Diesel

  • 102,500 miles
Air bag warning light came on. Technician says passenger seat sensor failure, $1200 repair estimate. Three weeks until new sensor arrives from the factory. Now I'm driving a car with no air bags, until the part arrives at the dealer. Air conditioning failure happens within hours of air bag sensor failure. Sensor and A/C connected through same 5 amp fuse which failed. Replacing the fuse activates the A/C, but fuse will randomly fail again after several engine restarts. Technician says fuse will stop failing once the air bag sensor is replaced. Could, what ever transient causing the fuse failure, be causing the air bag sensor failure" could the transient, be attenuated by the sensor until the sensor finally fails"

- Arlington Heights, IL, USA

problem #6

May 022013


  • 80,000 miles
The contact owns a 2009 Volkswagen Jetta. The contact was driving 45 mph and crashed into another vehicle. The driver's side air bag failed to deploy. A police report was filed of the incident. The contact sustained minor injuries but was able to drive the vehicle from the scene and to a local mechanic for diagnostics. The mechanic advised the contact that the vehicle was damaged beyond repair. The vehicle was destroyed. The approximate failure mileage was 80,000. The VIN was not available.

- Wilbrahan, MA, USA

problem #5

Jan 092013


  • 77,000 miles
The contact stated owns a 2009 Volkswagen Jetta. The contact stated that while at a complete stop, a vehicle crashed into the vehicle causing it to crash into the vehicle directly ahead. Upon impact, the air bags did not deploy and the air bag failure light illuminated. The contact sustained face, neck, and torso injuries after being thrown into the steering column. The vehicle was completely destroyed. The manufacturer was not notified. The failure mileage was 77,000.

- Mordan Hill, CA, USA

problem #4

Dec 012011


  • 45,000 miles
I turned my car on, and the airbag warning light came on. The owner's manual states to take it immediately to a dealer. I did so, as quickly as possible, for computer diagnostics. I was told the pods system had failed on my passenger side. My passenger airbag does not turn on when I have a passenger in the car. VW told me they would not pay for the part because I was out of warranty, due to mileage. However, I was also told that wear and tear on a vehicle does not impact the functioning of the airbags. Now, VW has a nationwide backorder of the part to repair my vehicle, with no indication of when I will be able to repair my vehicle. As of now, my vehicle is unsafe for passengers. According to the driver's manual, airbag failures may also reduce the effectiveness of the restraint system in the event of a crash. For the price of this vehicle, I would not expect the airbags to fail, ever, let alone in barely three years.

- Ewa Beach, HI, USA

problem #3

Dec 152011

Jetta 4-cyl Diesel

  • 60,000 miles
Airbags failed to deploy, 55 mph frontal impact. Vehicle sustained severe frontal damage and is more than likely totaled. No one was hurt but I think that the airbags should have deployed. I have pictures of vehicle if needed.

- Missouri City, TX, USA

problem #2

Sep 082009


  • 4,000 miles
The contact owns a 2009 Volkswagen Jetta. While driving 70 mph using the cruise control, she began tapping on the steering and suddenly the driver side air bag deployed. She crashed after the air bag deployed; however, she has no memory of the crash. She did not sustain any injuries. The current and failure mileages were 4000.

- Luxemeurg, WI, USA

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