really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
75,822 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Volkswagen Jetta fuel system problems

fuel system problem

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2010 Volkswagen Jetta Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #32

Feb 212013

Jetta 4-cyl

  • 117,936 miles


The vehicle had driven fine all day when all of a sudden when I pulled up to a stop sign, the car died like it was running out of gas. I was in the middle of a the road at the stop sign, the car managed to start again and drive another couple hundred feet to get it off to the side of the road. Luckily I made it just past a set of rail road tracks. The car did not start again and had to be towed. The vehicle had its entire fuel injection pump system replaced along with the sensors. Mechanics have told me that the pumps should last the life of the engine.

- San Luis Obispo, CA, USA

problem #31

Mar 112013


  • 30,000 miles
My engine stalled unexpectedly. I was able to start the engine again but there has been frequent hesitation when finding gears.

- Los Angeles, CA, USA

problem #30

Feb 212013

Jetta 4-cyl Diesel

  • 70,000 miles
Car stalled out at the traffic stop light. All attempts to restart failed. Car was then towed to the nearest garage. Subsquent tested and diagnosed by mechanics showed fuel system failed to pressurized. The mechanics suspected it might be due to fuel contamination. Checked receipt to verify that the previous fill up (at the shell station) was indeed diesel. Called the station to inform of incident, and to inquire if anyone else informed of similar incident; none, was the reply from the gas station manager. Currently, the car is inoperable, and the VW dealer service station recommend replacing injectors, and all the fuel pumps.

- Ocean Springs, MS, USA

problem #29

Feb 052013


  • 32,000 miles


Car failed to start was towed to hallmark VW who informed us that it was a hpfp failure. Research suggests this is an ongoing issue as NHTSA does have an investigation into this issue. Awaiting fuel sample from analysis but have receipt from fuel in vehicle stating "diesel fuel".

- Clarksville, TN, USA

problem #28

Jan 312013

Jetta 4-cyl Diesel

  • 84,000 miles
My wife was trying to merge onto a busy highway and the motor died. She was able to coast to the breakdown lane. I feel this could have been a deadly had it happened in front of a loaded gasoline tanker truck or someplace where there was no breakdown lane or in the high speed lane. This should be a safety recall that VW should take seriously.

- Ashby, MA, USA

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problem #27

Jan 272013

Jetta 4-cyl Diesel

  • 39,950 miles
Esp error. Car would not start. Condensation in charge air intake system caused failure in esp system and air intake.

- Maplewood, NJ, USA

problem #26

Feb 022013

Jetta 4-cyl Diesel

  • 46,243 miles


While driving at 25 mph near my home glow plug warning light came on. Stopped car. Then restarted and glow plug light stayed on. Shortly thereafter check engine light came on. I drove the short distance home and noticed severe loss of power. Did not drive the vehicle again and at first opportunity had vehicle towed to local dealership. According to dealer vehicle suffered a catastrophic failure of fuel system and needs to be completely replaced; this includes but not limited to fuel rail, high pressure fuel pump, all pipes and hoses, subsidiary fuel pumps, and high pressure cleaning of fuel tank. Volkswagen has accepted responsibility under limited powertrain warranty.

- Summerland, CA, USA

problem #25

Jan 072013

Jetta 4-cyl Diesel

  • 34,511 miles
The vehicle was valet parked. The valet attendant reported that the vehicle shut down as she was driving it up the ramp out of the parking garage. She also reported a knocking sound and that the "check engine" light was on. Upon entering the vehicle, I was unable to start it. I had the vehicle towed to the VW dealership. They told me that the high pressure fuel pump had failed and that they had seen other cars coming in with this same problem. Service department paperwork states: "defective high pressure pump-metal in system" and "found fault P0191." Vehicle speed at time of incident is estimated based on valet attendant's description.

- San Diego, CA, USA

problem #24

Jan 112013


  • 60,050 miles
On Friday Jan. 11, 2013, the vehicle (2010 VW Jetta tdi) in question was traveling on an expressway at a speed of approximately 50 mph when suddenly the glow plug light and check engine warnings turned on the vehicle display and shortly afterwards the engine stalled. The vehicle stalled in the middle of the road but no accident occurred because there was no other traffic at the time of failure. Attempts to start the engine failed.vehicle had to be pushed to the side of the road. Vehicle was towed to service location to be diagnosed and results were indicative that the fuel pump failed catastrophically rendering the vehicle inoperable. Excessive metal shards were evident on the fuel filter. Vehicle has not yet been repaired pending a response from the manufacturer. Same vehicle stalled in traffic after bought new at approximately 8000 miles on the odometer in 2010 but engine was able to be restarted. Volkswagen dealership service department performed diagnostic for the 1st stalling incident and said there was nothing wrong. No service was performed to check fuel system at that time.

- Upper Darby, PA, USA

problem #23

Feb 142012

Jetta 4-cyl Diesel

  • 44,200 miles
Engine sputtered and quit while driving on the interstate at normal speed. Was able to coast to a stop safely due to proximity of exit ramp. Would not restart. Vehicle towed to Volkswagen dealership where they claimed fuel contamination, resulting in failure of the high pressure fuel pump. Repairs were not covered by warranty because they claimed fuel contamination was the cause. I have the fuel receipt from the previous fill-up where it shows bp diesel was used. I have complete service records and maintain the vehicle in perfect condition. This is a serious problem with the design of Volkswagen's fuel pump.

- Hebron, KY, USA

problem #22

Dec 022012

Jetta 4-cyl Diesel

  • 41,000 miles


Happened last night, with my 6 yr old daughter in the car, and wife driving on the freeway! check engine light, and fuel injector/glow plug light blinking, car shutdown, but fortunately was able to pull off to the side but still next to freeway on/off ramp. Car would crank over but not start. Called aaa tow to VW dealer where the car was purchased. I drove the car earlier that morning on a fairly long trip (over 100 miles), and started noticing the fuel economy wasn't as good as I normally would get (40 mpg), but it was raining heavy that morning so that's what I attributed it to, but only seeing 30 mpg after all freeway driving was suspicious to me. VW dealer said the high pressure fuel pump failed and contaminated the entire diesel fuel system and all the parts will need to be replaced and fuel system cleaned out.

- San Jose, CA, USA

problem #21

Nov 122012

Jetta 4-cyl Diesel

  • 26,532 miles
The car's engine stopped functioning while driving on I-80 on the way to work in the morning. I was in the far left lane and had to use hazard signals to pull the car to the right shoulder during busy commute traffic. The engine glow light indicator and the malfunction indicator lamp were on during the failure. The car did not restart and a tow truck took the vehicle to the nearest dealership. Metal debris was present inside of the fuel pump and fuel filter.

- Salt Lake City, UT, USA

problem #20

Nov 042012

Jetta 4-cyl Diesel

  • 72,010 miles
My 2010 VW Jetta sportwagen got the glow plug light intermittent flash starting on 72K miles. In the cold morning I could drive 10-15 minutes without issue. However, once the glow plug is on, it could not exceed 40mph. Here's the diagnostic from the dealership: 72017 confirm mile on, glow plug light intermittent flash. Perform guided fault finding, faults tored P00af. Turbocharger boost performance visual inspection found vacuum hoses good. Following test plan, check N75 solenoid good. Check wiring to G581 ref volt good. Perform gff function test vacuum diaphram good. Function test N75 good. Vacuum at 9psi. Check internal resistance at boost actuator position sensor out of spec. Rec replace G581 charge pressure actuator position sensor (within turbo assembly)... parts will need to be special ordered $1,444.41 + tax...

- Fremont, CA, USA

problem #19

Oct 022012

Jetta 4-cyl Diesel

  • 59,500 miles
Four failures in four months.this is a repeat failure with my diesel fuel system. I previously reported the first two occurrences on this site. Volkswagen of America has now replaced my entire fuel system including the tank. This was only after repeated requests after four times to dealer for service for this issue--total time my car was in for service was 45 days over July through Oct. 19, 2012. I was aware of the fuel pump failure after researching glow plug light flashing tdi and limp mode immediately upon the first time the lights started to flash on July 6, 2012. I went to dealer and they could not diagnose the problem. July 17 it happened again they found metal shards in the fuel filter and replaced the fuel pump...I requested they replace entire fuel system, explaining to the voa customer care person that metal shards go throughout the system, denied. Picked up my car on July 31 (after 15 days in shop). On Sept. 17 warning lights/limpmode again. I again request they replace entire fuel system, no, only the pump in the tank. Pick up car Sept. 28 (12 days in shop). Four days later on Oct. 2, again warning lights/limp mode. Back to dealer, again request vofa to replace fuel system. No only the fuel rail. Dealer replaces fuel rail, takes for a test drive and it failed on them. Finally voa agrees to replace the fuel system...but not the tank. Only clean the tank. I request new tank, Volkswagen of american tells me I can go inspect the cleaned out tank...how will I see inside the tank...voa cust service tells me then I better bring a flash light. Mind you I was dealing with the same cust serv rep [xxx] the entire time. They decide to replace tank. Pick car up Oct. 19 (18 days in shop). Waiting for it to happen again. Only a matter of time and hope I don't get in accident due to it. Very stressful. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Doylestown, PA, USA

problem #18

Jul 092012

Jetta 4-cyl Diesel

  • 32,000 miles
While driving 65 mph on the freeway in oakland, ca, the engine malfunction light came on, my car began to slow down, and as soon as I exited the freeway the car stalled and stopped altogether, and would not restart. I was towed to the oakland VW dealership. They informed me that the fuel pump had failed, and had to replace the fuel pump, filter, fuel lines, etc. The dealer said that there were shards of metal throughout the fuel lines. This appears related to NHTSA engineering analysis EA11-003.

- Fort Bragg, CA, USA

problem #17

Oct 132012


  • 38,000 miles
Had the vehicle serviced at the 40,000 mile interval. Metal flakes were found in the fuel filter. I was told of your investigation of the hpfp problems that this model has been demonstrating. I would like to file this information with you in case this fuel pump fails. I understand that VW has been reluctant to honor their warranty.

- Yorba Linda, CA, USA

problem #16

Aug 312012

Jetta 4-cyl Diesel

  • 66,253 miles
The vehicle stalled in traffic. The vehicle would not restart. It had to be towed to a VW dealer. The VW dealer told me the pump disintegrated and sent metal fines through the fuel rail clogging the fuel injectors. The dealer claims it was due to the diesel fuel being contaminated. I have documentation that only diesel fuel was in the tank (fuel receipts). The dealer did not do a lab analysis on my fuel. They said it didn't smell right.

- Midlothian, VA, USA

problem #15

Jan 042011

Jetta 4-cyl Diesel

  • 8,000 miles
Vehicle regularly experiences loss of propulsion after cresting hills. Varying pressure on the throttle pedal produces no change. Incidents last approximately two seconds before normal operation returns. Does not stall.

- Sunnyvale, CA, USA

problem #14

Sep 122012

Jetta 4-cyl Diesel

  • 48,169 miles
I was driving on the highway and experienced an extreme loss of power and flashing yellow check engine light. After stopping the vehicle stalled and wouldn't restart on multiple attempts. Brought vehicle to dealer who says it needs the entire fuel system replaced, due to metal shavings in the fuel delivery system caused by a bad hpfp. Originally VW said it would be covered under warranty, but now are citing biofuel as a reason for the failure. I have used only B5 which complies with VW's standard policies but they have stated they believe the reason to be owner negligence and have a higher blend than B5. I only put in what the fuel stations tell me they have, I don't test my fuel before I put it in. This seems like a smoke and mirrors play by VW, attempting not to pay the claim and trying to have me shell out $10K for the repair. Seems pretty ridiculous for a 2year old vehicle with such low mileage.

- Oakland, CA, USA

problem #13

Sep 162012

Jetta 5-cyl

  • 37,610 miles
Stopped and filled up vehicle with diesel fuel around 5 pm 9/16/12. Drove approximately 10.2 miles and the vehicle engine stopped. Exactly at that moment, the warning 'check engine now' indicator phrase was displayed in the display panel. It stayed on for a few seconds, and then turned off, and there were no indicator lights on at all that would indicate low oil pressure or fuel or any other symptom. We had enough moment to roll to the shoulder of the road to get out of the way of traffic. Electric was working as we were able to roll down the windows of the car, the radio was on. Put the car in park and tried starting the engine. It would crank over, but never catch. Even though we had just put in 13.5 gallons of fuel, the car behaved as though it were out of fuel. I checked the receipt to verify diesel was put into the car. I also called the chevron station where I purchased the fuel to ask if there had been a mistake or if they'd had other reports of bad diesel from their station. The owner of the station called me back and let me know that he ran lab tests to determine whether or not their was contamination in the fuel lines (either from gasoline or from water), and he said there had not been. Called the Volkswagen roadside assistance and they sent out a tow truck to collect the car and take it back to the dealership.

- Meridian, ID, USA

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