NHTSA — Fuel/Propulsion System Problems

2012 Volkswagen Jetta (Page 3 of 3)

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
48,898 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Volkswagen Jetta fuel system problems

fuel system problem

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2012 Volkswagen Jetta Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #6

Aug 072013

Jetta

  • 17,950 miles

A D V E R T I S E M E N T S

As I accelerate to merge onto the freeway, I suddenly realized that I didn't have any power to speak of, which was quite alarming. This had never happened before. I was able to gain enough speed to get on the freeway, but I instantly turned on my hazard lights realizing that I could not gain enough speed to keep up with the flow of traffic. Shortly thereafter, my glow plug light came on, and I drove my car 1 mile to the nearest off ramp. When I came to a complete stop my engine light came on, and I drove 1 mile to my scheduled doctor's appointment. I parked my Jetta with plans to address the matter after my appointment. When I returned to my car, it would not start, and I called aaa to tow my car to the nearest VW dealership. As I mentioned, this had never happened before, and I was in absolute shock because I love my clean diesel, and I have encouraged 4 other friends to buy the exact same model!!! after leaving the car at the VW dealership, I began to do some research online about the issues people are having with the Bosch high pressure fuel pumps in the VW clean diesels. Honestly, this has deeply changed how I feel about my car, and worries me greatly! it is incredibly dangerous to have a car completely lose power! :( from what I understand, VW is "suggesting" that hundreds of people have put gas in their diesel engines. My husband has had a Jetta diesel wagon for 12 years and has over 200, 000 miles on it, so we are well versed in the use of diesel. We have never put gasoline in our diesel cars!!! we are incredibly disappointed in the way VW is handling this issue. To suggest that hundreds of loyal, devoted diesel fans that have purchased their cars are at fault is an enormous mistake, as is suggesting that consumers are not buying "quality diesel." Take that up with the refineries and gas stations, Volkswagen, not your loyal customers.

- Santa Barbara, CA, USA

problem #5

Apr 122013

Jetta

  • 37,000 miles
I was on an approximately 6 hour road trip. Approximately 100 miles from my home, my 2012 Volkswagen Jetta tdi was being driven at approximately 70 mph on the highway. The glow plug light on the instrument cluster began flashing. Vehicle then went into "limp mode", slowing to approximately 45 mph on the highway. I was able to make it to the next exit off the highway, and come to a stop at the off ramp stop sign. The vehicle then stalled, and would not restart. This left my wife and I stranded 100 miles from home. Vehicle was towed back to the dealership, where the vehicle was purchased. Mechanic at dealership stated the high pressure fuel pump "exploded", sending metal shards throughout the vehicle's fuel system. Dealership states this may be caused by "contaminated fuel". a small amount of online research revealed this is a common problem with Volkswagen tdi engines.

- Arlington, TN, USA

problem #4

Jan 282013

Jetta 4-cyl

  • 9,400 miles
Driving at 45 mph city highway speed, in traffic, & stopped at a red light. Light turned green, accelerated, car suddenly lost power & warning light came on. Turned onto a side street, turned off engine & looked up the warning light in the owner's manual. "engine pre-heat" warning, solid, not flashing. Restarted car, light was out, resumed normal travel on highway, but light came back on and check engine light also came on. Both solid. Contacted dealer & was told to bring in the car. During trip to dealer glow plug light resumed flashing & car lost power on hills. Tech removed fuel filter, found metal filings, said hpfp had failed & filled fuel system with metal particles. Repairs estimated @ >$7,000. Dealer originally said repairs would be covered under warranty, then 2 days later said they would not be covered under warranty. No possibility of gasoline contamination. Purchased car expressly to fuel it with 100% vegetable oil based biodiesel. Dealer knew intent & sold the car for this express purpose. Still working with dealer & VW to resolve warranty issues.

- Lake Havasu City, AZ, USA

problem #3

Jun 262012

Jetta

  • 850 miles

A D V E R T I S E M E N T S

After less than 3 minutes of operation, the vehicle can stall under a specific set of circumstances. The incidences (13 and counting in 2 months) always occur when in second or third gear at ~30-35 mpg. The driver is slowing down (as to stop at a red light) and then accelerates (light changes to green). About 2-3 seconds after acceleration begins the engine stalls and must be restarted. The engine just cuts out during acceleration.

- Burnsville, MN, USA

problem #2

Jul 232012

Jetta

  • 8,000 miles
High pressure fuel pump failed. Took to dealer and they repaired and said they are having problems with them.

- Friendswood, TX, USA

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problem #1

Jun 042012

Jetta 4-cyl Diesel

  • 6,000 miles
When fueling with diesel, some diesel pump handles don't fit into fill nozzle. While attempting to refuel vehicle. Fuel will spilled over onto person filling, ground and vehicle. You are unable to safely fill vehicle without spilling fuel.

- Humboldt, SD, USA

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