The contact owns a 2009 Volkswagen Routan. While driving at an unknown speed, the vehicle stalled without warning. The vehicle was able restart. The failure recurred on multiple occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000. The VIN was unavailable.

- Oxford, MI, USA

All warning/service lights on the dash panel light up, sound alarms, and blink. The speedometer, fuel gauge, tachometer all go to "0" so I am unaware of my speed. Blinkers and emergency flashers do not work. This first happened right after we purchased the vehicle, and they repaired something to where it worked for about 3 months. Then it has been happening more frequently since then. The lights all turning on will happen about once a week now. I called the dealership and they said it's probably related to the recall currently in place for my vehicle, that they don't have a fix for. Of which, my car has been effected by the ignition switch recall as my car has turned off at random times going 35+ mph. This recall has been in effect since July 2014 and there is not yet a remedy. I have 3 young kids that I have with me all of the time and I am afraid to driving on the hwy since this often happens at those times.

- West Jordan, UT, USA

The contact owns a 2009 Volkswagen Routan. The contact stated that after the vehicle was started, the right knee struck the ignition. As a result, the vehicle shut off. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V396000 (electrical system) however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 55,000.

- Canseoort, NY, USA

Have owned this vehicle for 5 months. Vehicle would not start...had been driven aprox 30 miles/cooled just would click, would restart after time given, taken to dealer no problems found, it has done this 4 more time since, is part of the recall 14V-396. Have taken it back to the dealer purchased from and VW dealership and problem cannot be duplicated therefore it cannot be repaired. It has been in the shop for two weeks and no solution found....suspect it is the ignition switch in the recall but is not throwing out any code. VW states that they cannot replaced because there is no code and if whin module none are available plus the recall states remedy not available. VW rep said we could pay out of pocket, and then if later found out to be under the recall they would reimburse...which is totally a lie since there are no whin modules available and that isn't a known fix. I find it totally absurd that they really think we should be driving this vehicle since a failure may happen at anytime, speed, and may cause a crash. The fact that they do not value the lives in the vehicle is very discouraging. Have suggested they replace vehicle or pay the loan and was told that was doubtful.

- Fordland, MO, USA

The contact owns a 2009 Volkswagen Routan. The contact received a recall notice for NHTSA campaign number: 10V252000 (electrical system). The vehicle was remedied under the recall. The contact stated that the remedy was inadequate and did not remedy the issue. The wiring harness failed and the wiring became stuck in the sliding door. As a result, the door would open while the vehicle was being driven. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure; however, no solution was provided. The failure mileage was 59,000.

- Bethesda, MD, USA

The contact owns a 2009 Volkswagen Routan. The contact received notification of NHTSA campaign number: 14V396000 (electrical system); however, the part was unavailable to repair the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. After the vehicle was shifted into park, it was difficult to remove the key and turn the ignition to the off position. The failure mileage was unknown.

- Shady Cove, OR, USA

While driving typically at speeds less than 45 mph the vehicle engine will shut down and electrical power at the dash is lost. Vehicle will restart after it shuts down. Problem is not consistent. Dealer can not verify the complaint, therefore can not repair. NHTSA recall 14V396 appears to be the correction for the issue. Dealer will not perform the recall until they duplicate the issue. Has been at the dealer for 6 days with no duplication of the complaint.

- Alamo, TN, USA

The contact owns a 2009 Volkswagen Routan. The contact stated while driving at various speeds, the vehicle stalled without warning. The failure recurred on numerous occasions. The vehicle was taken to a dealer, where it was diagnosed that the ignition needed to be replaced. The failure had not been replaced. The manufacturer was not notified of the failure. The contact referenced NHTSA campaign number: 14V396000 (electrical system). However, the VIN was not included under the recall. The approximate failure mileage was 102, 619.

- St Louis, MO, USA

The contact owns a 2009 Volkswagen Routan. The contact stated that the vehicle failed to start. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 14V396000 (electrical system) however, the part to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was 60,000. Updated 4/21/15

- Keizer , OR, USA

The contact owns a 2009 Volkswagen Routan. The contact stated that while driving at approximately 20 mph, the vehicle stalled and the traction control warning light illuminated. The vehicle restarted but the failure recurred multiple times. The vehicle was taken to the dealer where it was diagnosed that the traction control module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V396000( electrical system). The failure mileage was 78,000.

- Springfeild , VA, USA

The contact owns a 2009 Volkswagen Routan. The contact received a recall notification for NHTSA campaign number: 14V396000 (electrical system); however, the parts were not available to repair the vehicle. The dealer was contacted and they were unable to specify when the parts would become available. The manufacturer was not made aware of the delay. The contact had not experienced a failure.

- Ashburn, VA, USA

Our 2009 Routan randomly loses power and the engine attempts to turn off while driving. This has happened at least five times in the past year. Our Routan is part of the ignition switch recall, which should fix this problem, yet more than six months after this potentially deadly recall was issued, Volkswagen has not officially issued a repair, so our dealership will not repair. We have contacted Volkswagen directly, and all we have been told is "we are still waiting for more information." Considering Volkswagen issued this same recall on the 2010 Routan more than three years ago and should be familiar with the repair, I find this unacceptable. It is a lawsuit waiting to happen.

- Lynnwood, WA, USA

We have had several occasions where the van completely shuts off even while running. Reported it to our local VW dealer and have been told that it might be an ignition problem which is part of a recall. Was informed that at this time they can't repair it because they don't make that part. Had it completely shut down on us while it was getting serviced at the dealer for new brakes. Was told that all it needed was new battery. Paid for it and got it to start only to shut down again two days later. Took it back again and was told that it is not the recall its something else thats causing for the car to shut off. Now the dealer said that they will pay for the part but we pay for labor and we have 7 days to agree. They need to fix this ongoing problem. We are now carrying around $175 jumper to start it when it shuts off. Have had to sign up for tow assistance program just in case my family is stranded.

- Salinas, CA, USA

The contact owns a 2009 Volkswagen Routan. The contact stated while driving various speeds, the vehicle stalled without warning. The VIN was included under NHTSA campaign number: 14V396000 (electrical system) but the part was not available. The contact felt the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 3,000.

- Winston Salem , NC, USA

The contact owns a 2009 Volkswagen Routan. The contact received a notification for NHTSA campaign number: 14V396000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the failure. The contact experienced a failure related to the recall, but the specifics were not available. The approximate failure mileage was 100,000.

- Herriman, UT, USA

The contact owns a 2009 Volkswagen Routan. The contact received a recall notice for NHTSA campaign number: 14V396000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that a failure related to the recall was experienced, but the specifics were not available. The manufacturer was made aware of the failure. The failure mileage was 65,000. The VIN was unavailable.

- Bellerose, NY, USA

The contact owns a 2009 Volkswagen Routan. The contact received a notification for NHTSA campaign number: 14V396000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was not available.

- Austin, TX, USA

The contact owns a 2009 Volkswagen Routan. The contact received notification of NHTSA campaign number: 14V396000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience a failure.

- Lauderhill, FL, USA

On the said date, I was driving my car when I heard a loud noise coming from the ignition area and the car suddenly and unexpectedly stalled, I was able to restart the car right away. A month later, I heard the same noise and the car stalled again, while I was in the middle of a very busy intersection. In August of 2014, I had received a recall from VW informing me of a recall ( NHTSA 14V-396), I took my car to the dealer who has not been able to fix the issue, in November, parts are still not available for the repairs to be performed. I spoke to the regional case manager at VW who won't do anything either. VW is letting me drive an unreliable and unsafe vehicle.

- Whitefish Bay, WI, USA

The contact owns a 2009 Volkswagen Routan. The contact received a notice for NHTSA campaign number: 14V396000 (electrical system). After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available. The contact had not experienced a failure.

- Stuart , FL, USA