pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,693 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Volkswagen Routan transmission problems

transmission problem

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2010 Volkswagen Routan Owner Comments

problem #6

Feb 152011


  • 11,500 miles


This is my second complaint. I'm still waiting on the other to hear back on. Now it seems to be the transmission. When I'm shifting out of park into reverse or drive it jams and makes a really bad noise like if it is going to break off. This happens often and has been doing this for about a month. I will be taking it in to the dealer to see what they can find and also have them hopefully resolve my other complaint which is still the ticking noise and the brake skidding still happens.

- Los Angeles, CA, USA

problem #5

Sep 022010

Routan 6-cyl

  • 560 miles
I purchased a 2010 VW Routan in May 2010. I have had multiple issues with the vehicle since that time - electrical issues with the sliding doors, transmission not shifting correctly, the vehicle's strained ability to back up when stopped/parked on a decline. The only issue which has been satisfactorily addressed to date is the sliding door electrical issue. My most pressing concern, however, involves a stalling issue which occurs without warning and without any particular pattern. On September 2, 2010, while traveling on the interstate at appx 60 mph the vehicle stalled out. Fortunately, my husband was driving and was able to pull the vehicle to the side of the road. Once stopped, the vehicle restarted without trouble and we were able to reach a safe location to call the dealership. The dealership has been unable to identify any problems with the vehicle as they say the "diagnostic tests" show nothing is wrong and that it is operating according to the manufacturer design. I purchased this vehicle in large part to the VW high safety rating, yet, I am not convinced this vehicle lives up to that standard. I previously owned a VW passat prior to the purchase of the Routan and was very pleased. However, I cannot say the same about my experience with the Routan. A vehicle that stalls without explanation is a safety concern which I would hope would be investigated and addressed immediately.

- Prattville, AL, USA

problem #4

Mar 012011


  • 0 miles
Our 2010 VW Routan rolls back severely on even a slight incline when in drive or reverse. The dealer's tech agreed it was abnormal and the service manager thought so, too, but, according to VW specs, it is "normal." We fear that on an incline stop, such as at a stop sign, it will roll back and hit the car behind us or any person/object behind us. When in reverse on an incline, we fear hitting someone/something in front of the car, because of its propensity to roll forward. There is not enough time for one to get one's foot from the brake pedal to the gas to make it safe enough to drive. The company has conveyed to us that our only recourse is through the dealer, and we've done that with no satisfaction for our safety concerns. They say "they all do this, " and if that's the case, we believe they are "all" unsafe.

- Encinitas, CA, USA

problem #3

Oct 262010


  • 7,438 miles


The car failed to slow down or stop when applying pressure to brakes at traffic light. Had to turn ignition off in order to have car slow down and than eventually stop. Also failed to back up when pressing gas pedal at first and than jumped into gear when foot was released. The check engine light went on and it was taken to be fixed. The codes that came up were PO731 and PO935. Waiting on parts to come in. Also, the tire sensor on the car was defective. I have been waiting for 43 days now. I have asked for the parts from Volkswagen now to save the parts two times.

- Pine Hill, NJ, USA

problem #2

Oct 232010

Routan 6-cyl

  • 2,002 miles
Just over 2 months after having my 2010 VW Routan, on at least 5 occasions I started the car and it immediately turned off. I also noticed the transmission seemed to be struggling every once in a while. I eventually took the car into the dealer service department and they told me they were unable to find anything wrong. Today, which is about 1 week since getting the car back from the dealer, I was driving on the highway with my 3 kids in the back and while driving the engine turned off with no warning. It was as if the car was in neutral all of a sudden. I was able to pull over to the side of the highway and turned off the car. It then turned back on.

- Miami , FL, USA

problem #1

Sep 032010


  • 659 miles
The contact owns 2010 Volkswagen Routan. The contact stated that the transmission and steering goes out on the vehicle. The vehicle will stop while driving at any speed and the steering will fail. If the vehicle is turned off and re-started the transmission will work, but the vehicle will continue to shift very hard and there is a loud banging sound and it feels like someone hit the vehicle. The vehicle gives no warning before the failures occur. The dealer has inspected the vehicle and stated that they cannot find any problems with the transmission. The failure mileage and current mileages was 659.

- Coral Springs, FL, USA

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