really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
56,948 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen Routan electrical problems

electrical problem

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2011 Volkswagen Routan Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #31

Jul 202016


  • 85,000 miles


While driving all of my gauges began to sporadically move up and down and all of the instrument warning lights came on. The engine surged several times as well. The air conditioner also began to blow hot air. Later, when restarting the vehicle it would not start the first few times attempted. The engine would not turn over or anything. All of the above events keep continually and randomly recurring.

- Austin, TX, USA

problem #30

Jul 012016


  • 47,000 miles
Classic Chrysler failing tipm symptoms. The VW Routan is made on a Chrysler chassis with a Chrysler engine to include the tipm when trying to start, it will turn over but does not appear to get fuel but will usually start after 3-4 tries. Engine randomly stalls and dies when driving. This has happened on the highway and at slower speeds (very scary on the highway!) after doing on-line search for "VW Routan wont start", hundreds of articles came up referencing the bad tipm but no recalls at this time. Please help!

- Las Vegas, NV, USA

problem #29

Jul 062016


  • 60,000 miles
The contact owns a 2011 Volkswagen Routan. While driving 60 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was taken to the dealer to be diagnosed. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure recurred twice. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Temple, GA, USA

problem #28

Mar 022016


  • 70,000 miles


Van has been having hard time starting when cold battery 3 months old. Vehicle has shut off while driving also. Took to dealer they stated battery is worn out. Got new battery and they ran diagnostic came back fuel pump not shutting off when vehicle is off drawing large load from battery. They stated the tipm is bad which is 1400 dollars. This is a reoccurring problem on these vehicles which are also branded as Chrysler town and country they need to do a recall.

- Albany, OR, USA

problem #27

Nov 132015


  • 69,000 miles
I own a 2011 Volkswagen Routan. I bought it in August of 2014 with 50,000 miles. In November 2015, the vehicle started having issues. Every once in a while when starting the vehicle the engine would crank but not start. Then would start right up the second try. This problem got worse within a short amount of time. It took several tries to start. I took it in to my local VW dealership where they diagnosed it to be a timp failure. I got the vehicle repaired costing me $1028.17. It had 69,000 miles at the time of repair. After doing research on this issue I have found there to be several other complaints with the same issue. This needs to be a recall!!!! since this is the same vehicle as the Chrysler town and country that happens to have the same problem and has a recall for the timp module. Also the brakes suck! my husband replaced them shortly after we got the vehicle and need replacing again.

- Mesquite, NV, USA

problem #26

Feb 142016


  • 50,000 miles
The van will shut off without warning. This most recent time I was driving at about 63 mph with cruise control on. I notice the van shake, the cruise control disengaged and the vehicle slowed to a stop. The same thing happend about 1 year ago. VW changed out some parts and said it was fixed. Judging from the threads I'm reading it's a prevalent problem that they have not properly addressed. The van is at the dealer this morning...I'm waiting for diagnostics results

- Houston, TX, USA

problem #25

Jul 312012


  • 20,000 miles


Intermittent starts an stops turn key won`T start sometimes trouble started in 2012 took it to shop didn`T act up for them said nothing was wrong so I sort of lived with it it always started after a few tries but latley it start turning off while im driving went to dealer told me they never heard of such a thing happening I tcame home an googled it there were 2 recalls for that reason for 2009 AN2010 vans I believe they out right lied to me apparently the first quick fix recall got put in my van please help me I`ve had 2 close calls on the highway when it died while merging on to a highway it`S the only van I got an need it for work I live paycheck to paycheck I emailed Volkswagen an got no response there to busy with there deisel recall to bother with me the phone wait was over an hour so I hung up I sure my van is not to only one with issue my wife`S hair girl traded her van off because they wouldn`T fix it this a dangerous issue

- Streator, IL, USA

problem #24

Dec 222015


  • 75,000 miles
I purchased this van in 2012 with 10,000 miles. In December 2015 with approximately 75,000 miles, the fuel pump will not activate and/or will stay on once van is turned off. The engine has begun to stutter while traveling. If the fuel pump relay is bypassed, the problem is resolved. I was instructed by dealer service center once the problem is diagnosed and it is the fuel pump relay, the only repair would be to replace the tipm.

- Cumming, GA, USA

problem #23

May 122015


  • 55,000 miles
The contact owns a 2011 Volkswagen Routan. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired, but began stalling while driving approximately 55 mph. When the failure occurred, all the vehicle's warning indicators flashed. The vehicle was taken back to the dealer where it was diagnosed that the totally integrated power module was defective and needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Columbia, SC, USA

problem #22

Oct 012015


  • 44,900 miles
I own a 2011 Volkswagen Routan. When the ignition was turned to the on position, the vehicle did not start. After several attempts the vehicle did start and while the contact was driving at various speeds, the engine stalled without warning. The vehicle did restart. The vehicle was taken to an independent mechanic where it was diagnosed that there was an electrical malfunction with the ignition and the ignition and sensor needed to be replaced. The vehicle was not repaired. The failure mileage is approximately 45,000.

- Corona, CA, USA

problem #21

Oct 102015


  • 69,000 miles


The contact owns a 2011 Volkswagen Routan. The contact stated that when the ignition was turned to the on position, the vehicle did not start. After several attempts, the vehicle restarted. Additionally, while driving various speeds, the engine stalled without warning. The vehicle did restart. The vehicle was taken to an independent mechanic where it was diagnosed that there was an electrical failure with the ignition as a result the ignition and the sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

- Elmwood Park, IL, USA

problem #20

Oct 052015


  • miles
The van would not start (it would only crank) after turning off. After multiple tries the van would eventually start up. This happened intermittently. This issue eventually got worse and now the van only cranks. I had to have the van towed to our local Volkswagen dealership. After diagnosis, the dealership has determined that the totally integrated power module has failed. According to the dealer, this can fail as the vehicle is in motion and can cause deadly results. This is going to cost $1,300 to fix plus tax.

- Smithton, IL, USA

problem #19

Oct 012015


  • 68,000 miles
Our van has had on and off weird electrical things happening for a few months - wipers come on by themselves, air turns off by itself, lights, etc. Then the van started not always starting. Sometimes it would start, then shut off by itself shortly after starting. It got to the point where it was not easily starting 2-3 times a day. The weird electrical stuff would happen when stationary or in motion. The starting problem was while stationary. Sometimes it died when I put it in gear to move. Sometimes when driving, I felt like the car was giving itself more gas even though my foot had been taken off of the pedal. Took it to VW when it simply would not easily or reliably start anymore. They said the tipm module needed to be replaced. We just got it replaced. Cost us $924.77!

- Gulf Breeze, FL, USA

problem #18

Sep 102015


  • 66,800 miles
The contact owns a 2011 Volkswagen Routan. The contact stated that the vehicle stalled without warning. The engine completely shut off and all the lighting on the instrumental panel failed. The dealer stated that the totally integrated power module failed and needed to be repaired. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 66,800.

- Miami , FL, USA

problem #17

Sep 182015


  • 74,000 miles
My 2011 Volkswagen Routan has failed to start on numerous occasions. The engine cranks with full power, but will usually not turn over. When it does turn over, it does not maintain idle and shuts off within a few seconds. Electrical testing by the mechanic identified a failure in the fuel pump relay part of the totally integrated power module (tipm), which needs to be replaced. Essentially identical parts (tipm/tipm7) have been recalled on town and country models by the manufacturer, Chrysler automotive.

- Tampa, FL, USA

problem #16

Sep 132015

Routan 6-cyl

  • 55,334 miles
On September 15th 2015, I brought my 2011 Volkswagen Routan to pioneer automotive services in oak harbor Washington because the vehicle failed to start after several instances. After many hours of trouble shooting, I received word that it was the total integrated power module (tipm). They could order one and install it, but would have to be towed to burlington Washington to the closest Volkswagen dealership to be programmed. This part will cost me $822 with additional costs for installation and programming. After much research, I found there to be recalls for this part in Chrysler vehicles ranging in my year. I own a Volkswagen, but it has a Chrysler motor in it. This indicates that my vehicle should have been recalled for this potentially life threatening defect, but because its a Volkswagen with a Chrysler motor, this was their way to avoid an even larger number of recalled vehicles. The cost is disturbing, but the thought of what fatal end to this could bring has no price. All I seek is for Chrysler to own up to the flaw and replace this defect and to expand its possible recall numbers to make sure all vehicles that they placed their product in are evaluated. A timely response is very much appreciated. Thank you.

- Oak Harbor, WA, USA

problem #15

Aug 102015


  • 94,000 miles
The battery has had to be replaced 3 times in 1 year. The fuel pump has gone out. The car stalls - sometimes while driving it. Won't start intermittently. After replacing the battery 3 times and the fuel pump last week - now the dealer is saying we need to replace the total integrated power module (T.I.P.M.). looking this up online there are a lot of people with this same issue. This should be a recall issue.

- Matthews, NC, USA

problem #14

Jul 252015


  • 71,500 miles
The engine will crank but will not start on most occasions. When the engine does start it will shut off after several seconds. To get the engine to start at all the ignition has to be turn to the on position for two to three seconds and then turned to the start position. When the engine does remain on, it has shut off in traffic on two separate occasions. I know that this is a Chrysler manufactured/Volkswagen marketed vehicle. I have read that Chrysler has recalled several of its minivans due to the same problems and that the issue is with the tipm part. Does this recall extend to Volkswagen as well?

- Macon, GA, USA

problem #13

Jul 132015


  • 60,000 miles
Vehicle engine would do the extended crank, and not turn over, or would turn over and die instantly, check engine light would flash 10 times. Took vehicle to the dealer to find out that the tipm module had failed, the repair was $1200, and took a week. Chrysler had built the vehicle for Volkswagen from their town and country line, however unlike Chrysler, Volkswagen doesn't honor the recall although the part is physically the same mopar part across the board. Volkswagen also stated they offer no assistance after the base warranty is gone as well. Isn't there some federal mandate that requires these devices to be warranted further than the normal 36,000 miles? I guess it will take someone getting severely injured or killed in one of these vans for Volkswagen to open there eyes...

- Jupiter, FL, USA

problem #12

Mar 232015

Routan 6-cyl

  • 61,000 miles
I was driving along a highway with my wife and children when all the power in my vehicle shutoff. I lost power to the engine, power steering, and power braking. I was able to get the vehicle over to the side of the road without incident. Since then I have had several electrical issues and the Volkswagen dealership has attributed it to a failed totally integrated power module (tipm).

- Camp Lejeune, NC, USA

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