really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
31,071 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen Routan steering problems

steering problem

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2011 Volkswagen Routan Owner Comments

problem #5

Mar 232015

Routan 6-cyl

  • 61,000 miles


I was driving along a highway with my wife and children when all the power in my vehicle shutoff. I lost power to the engine, power steering, and power braking. I was able to get the vehicle over to the side of the road without incident. Since then I have had several electrical issues and the Volkswagen dealership has attributed it to a failed totally integrated power module (tipm).

- Camp Lejeune, NC, USA

problem #4

Nov 052012

Routan 6-cyl

  • 34,354 miles
The VW Routan recently when I got from the deleship I notice that everytime that I would apply the brakes while driving on the freeway then entire van would vibrate and the steering wheel would vibrate even more I did some research and I found that I wasn't the only Routan owner having brake problems so it looks like the brake rottors are over heating that then caused the rottors to warped!!! so I took the car to the VW dealership and they had to replace all four rottors and brake pads!! but before replacing them they keep telling me that it was driver error. So now a year and half after the VW dealership fix the problem the car needs all new brake rottors and pads again due to the over heating that caused the rottors to warped and now they won't fix the problem again because the warranty expired;

- San Jose, CA, USA

problem #3

Mar 132014

Routan 6-cyl

  • 30,000 miles
My 2011 Routan suddenly lost power while I, with my kid on board, was driving on a highway in March 2014. Can you imagine a vehicle stopping in a flow of vehicles at 70+ mph? all lights were on. I managed to restart the engine and was able to drive but the check engine light was still on. The dealership from whom I bought the vehicle "repaired" it and told me that "everything is fine" by having a brand-new set of wiring. A month later, the same life-threatening issue happened again while I was driving. This time, the vehicle stalled and I could not rotate the steering wheel at all. Now the vehicle is again with the dealership for diagnosis. As a matter of fact, about half a year ago before these losses of power happened, I experienced another problem with the vehicle. The acceleration was not very responsive. That is, when I hit the gas pedal, the vehicle initially did not accelerate at all and after 2-3 seconds, it suddenly accelerated. This really frightened me as I tried to change lanes. Now I have no confidence with this vehicle at all. I am deeply worried that even if the vehicle is "repaired" this time, I and my family could get injured or killed by having a car that randomly shuts off in the midst a stream of fast-moving vehicles. This type of vehicle should be banned from the road for the safety of innocent people.

- Potomac, MD, USA

problem #2

Dec 062012


  • 26,000 miles
I have a few concerns about an accident my wife was in on 12/06/2012. She was struck head on by another driver. She had three children in the car. They were on a highway and they were going 55mph and the driver that hit them head on was going around 20mph according to the police report. There was $10,000 damage to the front of the Routan. The body shop says that they have to replace the entire front end. My concerns are that the airbags never deployed in this crash and that my wife and children could have been spared some emotional and physical distress if they had deployed. My wife and children have expressed many times since the accident that they do not feel safe getting back into or driving that same vehicle again. My questions are: 1. is this something that happens frequently" 2. is this something that should be reported to the NHTSA?3. is this something that I need to get a lawyer to handle? 4. is this something where you want to get the vehicle to inspect it yourself for malfunctions" 5. I am sure it is a coincident, but we got an email from VW after we told them all this that they were going to stop making the Routan after the next year. It is just suspicious. If you could please give me an email or call back please let me know. Thank you for your time and effort in this matter. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Greenville, NC, USA

problem #1

Jul 062011

Routan 6-cyl

  • 4,000 miles
Had the van less than 3 months and took it in for service - brakes squeaking and steering pulling to right w/only 4K miles. Found out steering boot was "disintegrated" and needed to be replaced, along with steering pump and related parts. Dealership had no explanation as to why the damage occurred or what could have caused it. My van was in the shop for 28 days waiting for available parts and completing repairs. I have only had my van back a week and it's pulling to the right again. Also, A/C doesn't cool consistently - fades in and out.

- Prattville, AL, USA

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