My car since I bought it and it has a visible shaking in the steering wheel, there were multiple attempts to fix the problem and it just keeps coming back. Eventually VW customer service is saying that it is a normal characteristic of the car. I researched this online and I am not the only affected person, there are even videos published to show the problem, and VW is trying to avoid admitting it is a defect. They even wanted me to try another car on the lot which had a sim lab problem and the shop foreman at ide VW said he hasn't seen this problem before and he is surprised and the car should not have that problem.

- Rochester, NY, USA