The contact owned a 2015 Volvo V60. The contact initially received notification of NHTSA Campaign Number: 20V378000 (Seat Belts). Nearly two years after receiving the notice, the recall repair was performed at a local dealer. While driving 25 MPH, the contact lost consciousness and struck a tree. The seat belts failed to restrain him and his passenger. The passenger struck her head on the windshield. The contact and the passenger were transported to the hospital. The passenger was treated for a severe spinal injury, severe lacerations to her head, a paralyzed vocal cord, fractured ribs, and sternum, a hematoma in her chest, and a fractured right index finger. The contact sustained fractured ribs, a fractured sternum, a fractured right pinky finger, as well as a hematoma in his chest and pain in his lower back. A police report was filed. The vehicle was initially towed to an independent mechanic and later to an impound yard and deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was 70,377.

- Ponte Vedra, FL, USA