My customer was headed northbound on hwy 63, had just passed over I-70 when the customer heard a poof and smoke started bellowing from the hood and the tailpipe. They pulled over on the side of the road immediately, but by then smoke was coming out of the vents as well. They got out of the car, and called 911 because of smoke started to thicken. About one minute later, flames started coming out from underneath the right (pass) side of the car and within 25-30 seconds, flames were coming from up under the hood as well. The fire department got there and put out the fire. The vehicle was towed back to the dealership from there. The car was in perfect condition. It passed inspection at the Honda dealership. We don't know what happened or what went wrong. We did some research and there was a recall number 09V477000; fuel system. This recall was supposedly fixed by Volvo. We contacted Volvo and they said that there is nothing that they could do. However, in carfax there is no record of the recall or that the recall was fixed.

- Columbia, MO, USA

"sunroof drains tubes are too short and attach to a sound trap in the a pillar of vehicle. Sound trap allows the rain water to drain to outside of vehicle. With the design on the short tubes, they often detach from the sound trap causing excessive water to enter the interior of vehicle thereby flooding the floor boards... during heavy rain and parked in lot, 3 inches of water collected at brake pedal area and rain dripping from sunroof control area.... mold spores may develop under carpet presenting heath concerns...faulty drainage tubes are a documented problem by customers..." I found this complaint online and have been experiencing the same problem for nearly one year. I initially thought my windshield was damaged and took the vehicle to the local Volvo dealership and was told the extended warranty would not cover the repair. After researching the issue online, I discovered numerous complaints about the design of the sunroof drains. I live in West palm beach, fl and have had negative experiences with the local Volvo service departments here, so I feel there is no recourse for my troubles. In talking with others regarding bad service experiences, I discovered others who have had similar experiences. Additionally, after reading complaints online and the litigation against Volvo in the state of New Jersey, it is appears Volvo has no plan to accept responsibility for this problem.

- West Palm Beach, FL, USA

The contact owns a 2010 Volvo XC60. The contact stated that water entered the vehicle and it stalled multiple times. The dealer inspected the vehicle. The manufacturer was notified of the failure and provided no solution. The VIN was not available. The approximate failure mileage was 99,000.

- Devon, PA, USA

The headlight assembly is held in place only by 3 plastic tabs. With time those tabs become brittle and break, and the headlights come off completely loose from the car, held only by the wiring.

- Plantation, FL, USA

Drivers door would not latch. Luckily this happened while the car was stationary and not while it was in motion. The door had to be tied shut to drive it to the local dealer for repair. Dealer found the latch was worn and needed replaced. The car is in excellent condition and has 80,000 highway miles on it.

- Willoughby Hills, OH, USA