June 4, 2022, 2018 Volvo XC60 - Right rear door lock engaged and would not release from either inside or outside door handle with all doors electronically unlocked. No other doors were affected. The door remained locked until Volvo technician removed inside door panel and made temporary repair on June 6. Replacement lock assembly was not available until Friday, June 10 when it was replaced by the dealer. Lock failure put safety of rear passengers at risk and I did not allow passengers in the back seat until lock was replaced. There was no warning lamp or message indicating lock failure. Dealer service representative said the failure mode was mechanical. Repair made under warranty.

- Monmouth Junction, NJ, USA

On the evening of November 20, 2018 my family and I were in a car accident. My daughter was driving my husband's new XC60 that he had recently purchased. As the five of us sat stopped at a traffic light, 2 cars collided and one hit us hard enough from the front corner that the impact forced my daughter back into the seat and then propelled her forward slamming her chest into the steering wheel despite her wearing her seatbelt. No air bags deployed. The damage to the car was so extensive it took over 2 months to repair. Yet no air bags deployed.

- Annapolis, MD, USA

The contact owns a 2018 Volvo XC60. The contact received a recall notification for NHTSA campaign number: 19V046000 (structure) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Rusnak Volvo (2025 E Colorado blvd, pasadena, ca 91107) confirmed that parts were not available to perform the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.

- Los Angeles, CA, USA