Driver side headrest deployed without cause or warning. Occurred while vehicle was in motion.

- Edinburgh, IN, USA

Seat heats don't work properly when remote starts. Sometimes when you manually start they work. Back track light some how got water inside and now the whole track light is not working along with license plate light.

- Killeen, TX, USA

I was on the highway one day and I took and exit to get home and right before I had to do a stop the headrest on the passenger side jumped out with out any crash or incident

- Oxnard, CA, USA

I own a 2015 Dodge Durango and the passenger seat head rest exploded out of no where, we were parked at church on 12/20/20 at approximately 11

- Kissimmee, FL, USA

Drivers side headrest has popped as if it was in an accident, but has not been in one. The headrest is pushed forward about 6-10 inches from it's normal resting position and cannot be retracted back. Vehicle was sitting in a driveway and not being driven at the time the failure happened.

- Orlando, FL, USA

Driver side headrest deployed hitting me as I was driving. Was on freeway felt like someone punched me in back of my head.

- Wildomar, CA, USA

The passenger side head rest active restraint system automatically deployed. Plastic appears to be broken and will not reset. Happened while driving.

- Red Oak, TX, USA

Went into a store, no other cars around me. Came back out of store, noticed the active headrest system on passenger side deployed. No damage or apparent damage to vehicle, still empty parking lot.

- Evansville, IN, USA

While driving, without contacting another vehicle, a loud pop happened and the passenger headrest 'shot' out. Upon review, the plastic parts holding back a metal pin had broke off allowing the active head restraint to 'engage.' Happened on a level city street.

- Trussville, AL, USA

The passenger headrest deployed while driving in a parking lot. The headrest deployment is supposed to be a safety feature of the car to help avoid whiplash in case of an accident but it did it on its own without an accident. This is very concerning as if one of my children were in the seat, they would have been seriously injured.

- Phoenix, AZ, USA

My Durango was parked at the end of the day at approximately 5:15 pm, in a covered carport, and locked. When entering the next morning at approximately 8:00 am I noticed the passenger side front seat head rest looked odd. When looking at it closer, it looks as if the headrest separated. The 2 pieces are still connected but not compressed together as it should be. I called my husband out to look at it and he tried to compress it back together but it would not stay. This happened when the vehicle was unoccupied and not moving. I can not explain what happened because no one was there. It was discovered when I entered the next time.

- Fitzgerald, GA, USA

2015 Dodge Durango. The active head restraint in the front passenger seat deployed while the vehicle was parked in a private parking lot and unoccupied. Searching the internet this seems to be a common problem. I am now concerned the passenger side is probably next.

- Nutley, NJ, USA

My whiplash prevention headrest deployed without incident. Randomly deployed.

- Frisco, TX, USA

The active head restraint of the front passenger seat was deployed while the vehicle was parked overnight, due to the faulty plastic housing of the retaining pin. The pin just tore through the plastic while remaining in the latch itself. Looking through the internet I can see that this is not an isolated incident. Seems to be happening quite frequently to fca cars. Obviously there is a design flaw on the composition of the plastic used by fca for the housing, which weakens with time under the constant load of the heavy springs. Didn't seem to be able to find a recall for it though. This is a serious safety concern! I am now worried that the driver's side is next and I might actually be driving when it happens!!!

- Doha, AE, USA

My 2015 Durango doesn't get used much now a days. The driver said head restraint deployed with out an accident. I've looked this up and it seems to be an issue with Chrysler. Dealership is charging me a lot of money to get it fixed.

- Metairie, LA, USA

Upon entering vehicle, active head restraint device in passenger seat headrest deployed while my wife was in the seat. It hit her on the back of the head and left her with a headache and back pain. Consumer stated wife's pain is still ongoing. Dealership was contacted and said they would replace the headrest at no additional cost.

- Bear Creek, NC, USA

We were driving our 2015 Dodge Durango and we came to a stop sign. When we pulled away from the stop sign and the vehicle was in motion the safety assist headrest on the passenger side fired off without warning striking me in the back of the head. I ended up in the er and getting a ct scan and was diagnosed with a concussion.

- Chandler, AZ, USA

The head rest to the passenger front seat ejected. It's cushion is broken apart from what holds the component. While on park and the seat was empty.

- Wimauma, FL, USA

Vehicle was stationary in our garage. Wife went to get into passenger side seat and headrest exploded.

- Phoenix, AZ, USA

I was driving down the street and my headrest in my car popped and hit my daughter in the head.

- Wildomar, CA, USA