CarComplaints.com Notes: The 2002 has the well-known and documented problem with their dashboards falling to pieces, but it also has engine failure from oil sludge. That's a doube shot of awful in your morning coffee.

8.2

pretty bad
Typical Repair Cost:
$934.00
Average Mileage:
82,033 miles
Total Complaints:
496 complaints

Most Common Solutions:

  1. Dodge should recall the dashboard (safety issue) (273 reports)
  2. not sure (110 reports)
  3. replace dashboard (94 reports)
  4. class action lawsuit against Dodge for inferior dashboards (15 reports)
  5. bought an aftermarket dash replacement (2 reports)
  6. dashboard, vents, radio replacement (1 reports)
2002 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2002 Dodge Ram 1500 Owner Comments (Page 11 of 25)

« Read the previous 20 complaints

problem #296

Oct 302005

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 20,000 miles

A D V E R T I S E M E N T S

The date and mileage are approximations. The dash started cracking when we'd had the truck only a few years. There are now 5 cracks in it. We just had to have the "blend door" problem with the vents fixed, and the cracks are worse since they've taken out the dash to make that fix. We were annoyed that the dealer didn't call us to see if we wanted the dash replaced, although after reading about the problem, replacement doesn't seem like a permanent fix.

- , Fayetteville, NC, USA

problem #295

Jun 272009

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 140,255 miles

Well it happen to me to CRACKS all over the dashboard. when to the junk yard and got an other me for $165.00. after 6 months guess what? IT HAPPEN AGAIN! Its a pain in the butt to change the dashboard, took me 4hrs to do it even do I saw the guy take it off.

- , Oceanside, CA, USA

problem #294

May 062011

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 100,000 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard

My dash has been falling apart since I bought the truck! A year or so ago my A/C on the passenger side did not work any more, just on the driver side it worked. Finally we took it in to get fixed since it was about to be summer and we have a newborn now. We took the truck in and they had to take the dash off to get to the A/C. Well when they started taking it apart it started crumbling! There was nothing anyone could do to stop it from crumbling! And we had to get the A/C fixed with having a newborn and a black truck in the desert! So we had to buy a new dash so they could fix the A/C! So we bought a dash that cost us over $600! Not only that but come to find out that the reason the passenger side A/C wasn't working was because there was plastic blocking it from the dash!! So not only did it cost us the $600 to replace the dash but also another $800 for the A/C work!!

- , Lancaster, CA, USA

problem #293

Oct 012009

Ram 1500 ST 4.7L

  • Automatic transmission
  • 59,568 miles

A D V E R T I S E M E N T S

click to see larger images

cracks in dashboard cracks in dashboard

I have heard that MOST 2002 dodge ram trucks have this problem yet dodge has not recalled these dashes. Their "FIX" is to purchase a replacement from dodge for around $500 not including installation. They want us to buy the same dash that is not worth a damn to fix the problem, so in a few years it will just crack again. I guess it will take someone getting killed or seriously injured before they recall these dashes.

- , Semmes, AL, US

problem #292

Sep 072010

Ram 1500 Sport 5.9L V8

  • Automatic transmission
  • 125,000 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard

For the first several years, I kept this truck garaged most of the time at home. I moved to Florida in the summer of 2009 and it would not fit in the garage so it had to be parked outside. Within a year, the dash cracked in several places. I keep my vehicles in outstanding condition and take pride in them. If I had known about the problem with the Dodge dashes, I would have taken extra precautions such as windshield shades. This truck has been a good truck with very few maintenance costs. I don't like the fact that Dodge did not communicate the problem to me, even if it is not covered by any warranty. I typically keep vehicles 10 years and it is about time to replace this one. While a cracked dash on an 8 years old truck would not cause me not to consider that brand again, a manufacturer who is not responsive to known problems and who does not communicate known problems to its customers would. With the upheaval in the auto industry over the past couple of years, Dodge should be more oriented to customer satisfaction and support.

- , Jacksonville Beach, FL, USA

problem #291

Sep 252009

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 130,000 miles

I CANT BELIVE THAT AN $800.00 DASHBOARD WOULD BREAK IN A 7 YR OLD TRUCK!!!! THIS IS F*CKIN BULLSHIT NOW I F*CKIN FEEL LIKE I CANT TOUCH NOT A MOTHER F*CKIN THING IN THIS TRUCK BECAUSE ITS LIABLE TO F*CKIN BREAK INTO F*CKIN LITTLE PIECES.... THIS WAS MY FIRST PURCHASE OF A RAM AND I WILL NEVER BUY ANOTHER F*CK PIECE OF SH*T DODGE HAS TO F*CKIN OFFER... ONCE AGAIN A CHEVY HAS PROVED YOU DODGE MAKERS CANT MAKE SOMETHING GOOD AND WORTH BUYING... FIRST AND LAST TIME I BUY ANYTHING DODGE HAS TO OFFER...THIS SHOULD BE A RECALL IT IS A SAFTEY ISSUE BECAUSE ONCE YOU PUT YOUR BODY WEIGHT ON THE DASHBOARD AS YOU WOULD IN ANY OTHER VEHICAL IT BREAKS INTO A THOUSAND PIECES AND IF AS YOU PUT YOUR WEIGHT ON IT AND IT BREAKS AT THE SAME TIME YOUR LIABLE TO GET YOUR HAND SLICED AND THAN WHAT A BIG LAWSUITE FOR DODGE AND THAN I BET YALL WILL RECALL IT BUT AT THE COST OF WHAT A PERSON LIFE.. THATS TO LATE DONT YOU THINK COME ON WERES YALLS F*CKIN BRAINNSSSSS....... F*CK DODGE ..... GO CHEVY....!!!

- , Fort Worth, Tx. Tarrant, USA

problem #290

Nov 012007

Ram 1500 Sport 5.9L

  • Automatic transmission
  • 124,000 miles

A D V E R T I S E M E N T S

Dodge says they will not pick up the cost for replacement after I opened a case. I just opened another case for this issue because I have read that other people have been compensated. My dash is completely falling apart which will cause many other issues dealing with safety.

- , Brownstown, MI, USA

problem #289

Nov 102009

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 45,000 miles

the dash sucks i really think dodge should have done a recall on this its not right you spend as much for truck as you would a house and they don't even offer any type of compensation dodge sucks in this aspect. i wont buy another dodge id rather buy a damn horse and buggy

- , Longview, TX, USA

problem #288

Nov 022010

Ram 1500 SLT 5.2L

  • Automatic transmission
  • 96,000 miles

i HAVE ALWAYS BEEN A LOYAL DODGE OWNER. HAVING PURCHASED SEVERAL AND STILL CURRENTLY OWING 4. A 1993 TOWN AND COUNTRY VAN, 1993 DODGE RAM 1500 4X4, 1999 DODGE DURANGO 4X4, AND THE 2002 RAM 1500 QUAD CAB 4X4 WITH THE CRACKED DASH. I AM A PROFESSIONAL FIREMAN AND MY TRUCK IS ALWAYS CLEAN AND IN PERFECT MAINTANANCE. HOWEVER I HAVE TO LOOK AT THE CRACKED DASH ON THE PASENGER SIDE ABOVE THE AIRBAG AND GLOVE BOX EVERYTIME I CLIMB IN. I AM SO DISAPOINTED WITH DODGE FOR NOT DOING ANYTHING. THEY SHOULD AT THE VERY LEAST LOOK AT THE VEHICLES AND THE ONES THAT SHOW NO SIGN OF ABUSE OR MISUSE THEY SHOULD FIX... I WILL NEVER BUY ANOTHER DODGE TRUCK UNLESS THEY MAKE IT RIGHT ON THIS.

- , Republic, MO, USA

problem #287

May 012009

Ram 1500 Sport 5.9L

  • Automatic transmission
  • 95,000 miles

Its sad that this beautiful truck has such poor quality parts.

- , Tucson, AZ, USA

problem #286

Jun 302005

Ram 1500

  • Manual transmission
  • 135,000 miles

A D V E R T I S E M E N T S

The dashboard began cracking in 2005 and had continued to deteriorate to the point that it is now collapsing in and causing a variety of electrical and safety issues.

- , Sunrise, FL, USA

problem #285

Jun 012010

Ram 1500 LS 5.9L

  • Automatic transmission
  • 90,000 miles

After reading the prior complaints I could copy and paste nearly any or all of them. Mine alos began as a small single crack near the windshield. In a short period ot time and probably related to the increasing heat this past spring and early summer they ran like wild fire. The dash is nothing but a cracked mess througout and actually bounces in areas from any unsmooth road surface.

The stereo performance is poor at best and if I could sing better would leave the stereo off. The heater/a/c blower is also now not working and I am convinced related to the deterioration of the dash. I have also seen pieces of black foam come out of the blower before it was not working right. This has occasionaly happened over about 2 or 3 years (perhas the beginning of it all). I have had two previous Dodge Rams (95 model and 90 models) and did not have types of issues. I have also kept the dashboard clear of anything such as papers, sun glasses, anything so this cannot be due to mistreating it. It has been kept clean like the rest of the truck.

I cannot believe that there is not a recall and especially given the number of nearly identical complaints just on this site alone!!!! I will definitely look at Ford and maybe even Chevy/GMC the next time I buy a truck. I have had mine for 9 years almost to date and driven a Ram now for 21 years straight but have to face the reality of another brand next! Shame on Dodge!

- , Hartselle, AL, US

problem #284

Jun 012006

Ram 1500 4.7L V8

  • Automatic transmission
  • 65,000 miles

2002 Ram 1500 owner the same as the others. Dash started with small crack around 60K miles in 2006. Since then it has steadily disintegrated. Embarrassing and I apologize for Dodge, their quality, and the truck's appearance to everyone who rides with me. I would NEVER purchase another Dodge product based upon my experience with this issue and the ball joints (both upper and lower) again.

Update from Mar 25, 2013: The dash has completed disintegrated. Pieces have fallen into the ducting and a piece has become lodged in the mechanism that switches the air from the floor to the cabin. I have no ability to defrost my windshield so I never drive the truck when I think I might need the defroster to work. A very dangerous situation - if I get caught unprepared! I asked my Dodge dealer about replacing the dash and he told me that a replacement would come disintegrate like the original one - so it would be on me, and up to me. He also said it would cost at least $500 to remove what is left of my dash to find/fix the problem with the air control. I would never recommend, nor purchase another Dodge truck after this experience.

- , Buford, GA, USA

problem #283

Dec 022010

Ram 1500

  • Automatic transmission
  • 100,000 miles

Pieces of the dash are falling down and getting into the engine compartment and causing problems!

- , Clarksville, TN, USA

problem #282

Jan 012006

Ram 1500 SLT V8

  • Automatic transmission
  • 120,000 miles

I am very dissatisfied with the cracking dashboard as much as we took care to treat it Armour all, window shield, shade, the fact that the dash did not hold up. I have a 1977 ford pickup and the dash is in perfect condition. my 2006 Lincoln mark lt is also in great condition. I feel dodge should do something for the many of us that are having this problem, You don't pay $20K for a truck and then be quoted $1400.00 to replace the dash by local dodge dealer. Please Dodge be accountable for your products.

- , Hobbs, NM, USA

problem #281

Jul 012007

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 80,000 miles

Same complaint as everyone else I've spoken to. Dodge refuses to fix the problem or recall the product for replacement.

- , Kerrville, TX, USA

problem #280

Nov 012010

Ram 1500 318

  • Automatic transmission
  • 85,000 miles

Developed an obvious and open crack right in front of the steering wheel.

- , Winnie, TX, USA

problem #279

May 032010

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 78,000 miles

I finally paid off the truck, within months the dashboard started to crack. That was about a year ago. The crack has gotten larger and is starting to open up. I had planned to drive this truck for years. Now the Toyota, Tundra is starting to look good. One thing for sure my next truck will NOT be a Ram.

- , Salt Lake City, UT, USA

problem #278

Feb 112011

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 90,000 miles

My dodge ram 1500 was taken in for heater repair, they cracked the dash and since then when I barely touched the vents they disintegrated and fell inside. Not sure how this will affect the heater and air conditioning.

- , Downey, CA, US

problem #277

Feb 162006

Ram 1500 Sport 4.7L

  • Automatic transmission
  • 39,000 miles

I have owned my Dodge Ram Sport (2002) since 2003 and about 2 years after ownership I noticed that the speaker vent cover's started deteriorating. Shortly after that a hairline crack in the dash appeared and has progressively got worse, now it has reached about a 1/4" gap....it looks like s@#t. This should have been a recall issue. If anyone is interested in a class action suit please advise me.

- , West Palm Beach, FL, US Minor Outlying Islands

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