Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2002 has the well-known and documented problem with their dashboards falling to pieces, but it also has engine failure from oil sludge. That's a doube shot of awful in your morning coffee.


pretty bad
Typical Repair Cost:
Average Mileage:
81,556 miles
Total Complaints:
485 complaints

Most Common Solutions:

  1. Dodge should recall the dashboard (safety issue) (269 reports)
  2. not sure (109 reports)
  3. replace dashboard (90 reports)
  4. class action lawsuit against Dodge for inferior dashboards (14 reports)
  5. bought an aftermarket dash replacement (2 reports)
  6. sell (1 reports)
2002 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2002 Dodge Ram 1500 Owner Comments (Page 11 of 25)

« Read the previous 20 complaints

problem #285

Jun 012010

Ram 1500 LS 5.9L

  • Automatic transmission
  • 90,000 miles


After reading the prior complaints I could copy and paste nearly any or all of them. Mine alos began as a small single crack near the windshield. In a short period ot time and probably related to the increasing heat this past spring and early summer they ran like wild fire. The dash is nothing but a cracked mess througout and actually bounces in areas from any unsmooth road surface.

The stereo performance is poor at best and if I could sing better would leave the stereo off. The heater/a/c blower is also now not working and I am convinced related to the deterioration of the dash. I have also seen pieces of black foam come out of the blower before it was not working right. This has occasionaly happened over about 2 or 3 years (perhas the beginning of it all). I have had two previous Dodge Rams (95 model and 90 models) and did not have types of issues. I have also kept the dashboard clear of anything such as papers, sun glasses, anything so this cannot be due to mistreating it. It has been kept clean like the rest of the truck.

I cannot believe that there is not a recall and especially given the number of nearly identical complaints just on this site alone!!!! I will definitely look at Ford and maybe even Chevy/GMC the next time I buy a truck. I have had mine for 9 years almost to date and driven a Ram now for 21 years straight but have to face the reality of another brand next! Shame on Dodge!

- , Hartsell, AL, USA

problem #284

Jun 012006

Ram 1500 4.7L V8

  • Automatic transmission
  • 65,000 miles

2002 Ram 1500 owner the same as the others. Dash started with small crack around 60K miles in 2006. Since then it has steadily disintegrated. Embarrassing and I apologize for Dodge, their quality, and the truck's appearance to everyone who rides with me. I would NEVER purchase another Dodge product based upon my experience with this issue and the ball joints (both upper and lower) again.

Update from Mar 25, 2013: The dash has completed disintegrated. Pieces have fallen into the ducting and a piece has become lodged in the mechanism that switches the air from the floor to the cabin. I have no ability to defrost my windshield so I never drive the truck when I think I might need the defroster to work. A very dangerous situation - if I get caught unprepared! I asked my Dodge dealer about replacing the dash and he told me that a replacement would come disintegrate like the original one - so it would be on me, and up to me. He also said it would cost at least $500 to remove what is left of my dash to find/fix the problem with the air control. I would never recommend, nor purchase another Dodge truck after this experience.

- , Buford, GA, USA

problem #283

Dec 022010

Ram 1500

  • Automatic transmission
  • 100,000 miles

Pieces of the dash are falling down and getting into the engine compartment and causing problems!

- , Clarksville, TN, USA

problem #282

Jan 012006

Ram 1500 SLT V8

  • Automatic transmission
  • 120,000 miles


I am very dissatisfied with the cracking dashboard as much as we took care to treat it Armour all, window shield, shade, the fact that the dash did not hold up. I have a 1977 ford pickup and the dash is in perfect condition. my 2006 Lincoln mark lt is also in great condition. I feel dodge should do something for the many of us that are having this problem, You don't pay $20K for a truck and then be quoted $1400.00 to replace the dash by local dodge dealer. Please Dodge be accountable for your products.

- , Hobbs, NM, USA

problem #281

Jul 012007

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 80,000 miles

Same complaint as everyone else I've spoken to. Dodge refuses to fix the problem or recall the product for replacement.

- , Kerrville, TX, USA

problem #280

Nov 012010

Ram 1500 318

  • Automatic transmission
  • 85,000 miles

Developed an obvious and open crack right in front of the steering wheel.

- , Winnie, TX, USA

problem #279

May 032010

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 78,000 miles


I finally paid off the truck, within months the dashboard started to crack. That was about a year ago. The crack has gotten larger and is starting to open up. I had planned to drive this truck for years. Now the Toyota, Tundra is starting to look good. One thing for sure my next truck will NOT be a Ram.

- , Salt Lake City, UT, USA

problem #278

Feb 112011

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 90,000 miles

My dodge ram 1500 was taken in for heater repair, they cracked the dash and since then when I barely touched the vents they disintegrated and fell inside. Not sure how this will affect the heater and air conditioning.

- , Downey, CA, USA

problem #277

Feb 162006

Ram 1500 Sport 4.7L

  • Automatic transmission
  • 39,000 miles

I have owned my Dodge Ram Sport (2002) since 2003 and about 2 years after ownership I noticed that the speaker vent cover's started deteriorating. Shortly after that a hairline crack in the dash appeared and has progressively got worse, now it has reached about a 1/4" looks like s@#t. This should have been a recall issue. If anyone is interested in a class action suit please advise me.

- , West Palm Beach, FL, US Minor Outlying Islands

problem #276

Apr 012009

Ram 1500 LS 314

  • Automatic transmission
  • 60,000 miles

I have been a Dodge person forever, but within the last couple of years they have completely shredded any pride I had about being a Dodge person. For the last 30 years and even further back there has always been one and most times two Dodges in my driveway, but never again. I have a 2002 Dodge 1500 truck and at around 60,000 miles the dashboard started cracking up, and I mean bad. With constant pressure on then, between me and the dealership, they finally paid for another. Over the past two years I have put two sets of ball joints on this truck and believe me that is not cheap. This truck as of now has 96,000 miles on it and it has been taken very good care of. When freshly washed looks as if just came off the showroom floor. I'm just totally dissatisfied with Dodge and their "Mexican" built trucks.

- , Zavalla, TX, USA

problem #275

Oct 012010

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 75,000 miles


click to see larger images

cracks in dashboard cracks in dashboard

Cracked dashboard due to defects in Dodge manufacturing. Should be replaced on their dime.

Update from Sep 8, 2011: After talking to Dodge customer service, I went to the dealer service department and they said that it wouldnt be covered. Nice job on backing your products. Not buying a Dodge ever again!

- , Chico, CA, USA

problem #274

May 152008

Ram 1500 Sport 4.7L V8

  • Automatic transmission
  • 84,513 miles

At 85,000 miles I began to experience the dash board disease of the Dodge. at $1,800 to fix the problem I couldn't afford it and felt too that it should have been covered under warranty. Currently at 114,000 miles the dash board has fully fallen in. Dodge will never get another $30k from me or anyone in my family. My Uncle traded his Dodge Ram in when he saw what happened to mine and how I was treated. He said " the hell if they'll do that to me." He bought a Nissan Titan, no issues and a little envious over here.

- , Aliso Viejo, CA, USA

problem #273

Sep 012010

Ram 1500 SE V8

  • Automatic transmission
  • 75,000 miles

the truck is in mint condition, except the dash. it looks horrible, cracked, with big holes, from where the plastic fell thru, I can here parts in the fan, and once it fell to the floor while driving, right by the peddle. very dangerous with the jagged edges. Plus it looks like crap....

- , Hudson, FL, USA

problem #272

Nov 102010

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 80,000 miles

Dash split from window to front of dash. I have always taken good care of my truck and this problem just kills me. From rotors to new rear ends..... I'm done with Dodge!

- , Middletown, OH, USA

problem #271

Aug 222004

Ram 1500

  • Automatic transmission
  • 60,000 miles

The biggest problem is the heat isn't working.IT IS WINTER!!! Mechanical problems in the cracked dash.

- , Robbins, NC, USA

problem #270

Nov 032010

Ram 1500 LX 4.7L

  • Automatic transmission
  • 134,000 miles

Cracked dash, will cost me $350 for part only, not sure on installation. Called Dodge, they didn't care, just kept telling me how it was not a recall issue. Also had to replace my engine, radiator, water pump, thermostats, radiator caps, gas cap, and now the dash!

She's a beauty but I'll never buy Dodge again!

- , Round Rock, TX, USA

problem #269

Jan 102011

Ram 1500 SLT 5.9L Diesel

  • Automatic transmission
  • 180,000 miles

my dash is just about to fall off in my lap it is beginning to look like a jigsaw puzzle with missing pieces it broke again today , cutting my hand as I tried to wipe it off with a dust cloth

- , Coy, AR, USA

problem #268

Jul 082010

Ram 1500 Quad Cab 4X4

  • Automatic transmission
  • 48,000 miles

I'm one of many with this problem. It is apparent that this is a defective product (the dashboard must be from China), and Dodge will not do anything to correct the problem. This is my first and last Dodge!!!

- , Baltimore, MD, USA

problem #267

Jan 012008

Ram 1500 SLT V8

  • Automatic transmission
  • 90,000 miles

The dash started with a hair line crack and did not think much of it. Took it to an auto body shop which informed me that Dodge had numerous problems with the dash cracking and that Dodge was doing nothing about it. They told me that it would be expensive to replace so I choose not to. There are many sharp edges so there is a safety issue.

- , Brooksville, FL, USA

problem #266

Dec 012010

Ram 1500 SLT 4.7L 8cyl

  • Automatic transmission
  • 112,000 miles

Dash has cracked all the way across in numerous places. It is an eyesore and needs to be recalled and fixed. Dodge needs to step up and fix a bad situation.

- , Cropwell, AL, USA

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