Notes: The 2002 has the well-known and documented problem with their dashboards falling to pieces, but it also has engine failure from oil sludge. That's a doube shot of awful in your morning coffee.


pretty bad
Typical Repair Cost:
Average Mileage:
82,327 miles
Total Complaints:
500 complaints

Most Common Solutions:

  1. Dodge should recall the dashboard (safety issue) (274 reports)
  2. not sure (110 reports)
  3. replace dashboard (96 reports)
  4. class action lawsuit against Dodge for inferior dashboards (15 reports)
  5. bought an aftermarket dash replacement (3 reports)
  6. dashboard, vents, radio replacement (1 reports)
2002 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2002 Dodge Ram 1500 Owner Comments (Page 9 of 25)

« Read the previous 20 complaints

problem #340

Jul 202011

Ram 1500 4.7L

  • Automatic transmission
  • 74,500 miles


After seeing how many complaints there were about this problem. I would like to know how to get it fixed...cheaply!

I see several people have contacted Dodge directly about the problem. Some have gotten resolution and some haven't. I would like to know who to contact at Dodge, a website to go to, or anything that will help me fix this problem before it gets worse.

- , Plano, TX, USA

problem #339

Aug 012007

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 55,000 miles

This is my second experience with cracked Dodge Ram dashboards. My first was on a 1999 Dodge Ram, my second on a 2002. I incorrectly assumed that Dodge would have solved this problem by then but they have not. I called a dealership and explained the problem. They quoted me over $1000 to replace it. I have owned a total of 5 Dodge trucks but will never buy another one after learning that the company refuses to acknowledge this problem.

- , Houston, TX, USA

problem #338

Jul 152011

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 117,402 miles


- , Saint Albans, WV, USA

problem #337

Mar 012011

Ram 1500 Sport 4.7L V8

  • Automatic transmission
  • 86,000 miles


First it was one crack in the middle them it cracked in 2 other places. I had to replace the heater core and it came out in about 1000 pieces. Only place I heard you can get one is from dodge.

- , Mill Run, PA, USA

problem #336

Nov 092010

Ram 1500 ST 4.2L

  • Manual transmission
  • 132,000 miles

With the number of Dashes that are being reported across various websites, there should be something done. People spend hard earned money on these vehicles and the defective product is a costly one for consumers to fix if done correctly and not just covered up! Step up Dodge

- , Bangs, TX, USA

problem #335

Nov 112005

Ram 1500 LX 5.6L Diesel

  • Automatic transmission
  • 40,000 miles

I imagine I am among thousands with this problem and if there are certain replacements to look into or definitely avoid,I'd appreciate the input.

- , Charleston, SC, USA

problem #334

Jun 302010

Ram 1500 Sport 5.9L

  • Automatic transmission
  • 60,000 miles


well i have owned dodge trucks for many many years,the one that i traded in for the 2002 model had no problems i just wanted a new one.if i had known that the dash was going to go to hell i would have kept my 97 model,i have had no other problems with the present truck at all.i think that dodge should do a recall and repair this problem,i have taken very good care of this vehicle i allways park it in a garage,when i cant and it is hot out i use one of those heat deflectors in the windsheild,i armorall it all the time on the interior,this truck was a 30,000 dollar truck it has the leather package and all the whistles and bells.and it only has 60,000 miles on it.i know that the dash board cracking is not just a once and as while thing,it seems that they are all that way.

if dodge does not want to fix this,maybe i will buy a ford next time or a chevy or a toyota or a honda,or anything but a dodge

- , Terre Haute, IN, USA

problem #333

Sep 092011

Ram 1500 SLT 1500 5.9L V8

  • Automatic transmission
  • 82,212 miles

dash is cracked as everyone else on here is.i have bought new jeeps fords chevy dodge and this one is a pain i am a person who has show cars and i cant stand my cars trucks to look bad in anyway dodge needs to do something soon to fix the problem or i will go back to chevy never had a problem with chevy at all seems like the dodge brands i have bought always have some sort of problems jeep ram charger crysler 300 pt crusier what a joke to rip off the people who keep you in business.

- , Vincennes, IN, USA

problem #332

Jun 142004

Ram 1500 V8

  • Automatic transmission
  • 40,000 miles

I have had my dashboard starting to crack after I had my 2002 Dodge Ram 1500 for about 2 years, first it was just a hairline crack in the middle of the dash up by the lower part of the window, then over time it started new cracks and now I have at least 7. They are all running vertical and have gone over towards the instrument panel and almost the the glove box. I called Chrysler Corp. this morning and talked to Alex, with the "Ram specialty team" basically they are not going to do anything. When I said " there are several hundreds of complaints on the internet " he said " just because something is posted on the internet does not necessarily make it true" his other statement to me was" that at some point the owner needs to take responsibility of their vehicle." I then called the dealership where I purchased the truck and asked to speak to the manager, his name is Darren with Maxwell Dodge in Austin, Tex. he said if the corporation cannot do anything his hands are tied. He then ask how much I had brought my truck in to them to have it serviced, I stated that I had not brought it in. He said if I was a "loyal" customer, then maybe he could call Chrysler and maybe they could help out in some way. I wanted to try and see if Chrysler/ Dodge would do the right thing, I now know they do not care about customer service, so my next recourse is to call KXAN in Austin and ask if they would do an investigation on the problem and news report. Someone needs to make us some bumper stickers with the truth about this problem so everyone can see how Dodge treats customers.

- , Cedar Park, TX, US

problem #331

Oct 262011

Ram 1500 V6

  • Automatic transmission
  • 103,000 miles

My dash is cracked in 6 or 7 different locations and now I have whole pieces that are no longer connected to anything.

I think DODGE should replace it 100%.

- , Weatherford, OK, USA

problem #330

Jan 012009

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 40,000 miles


A couple of years ago, my Dodge Ram 1500 starting getting cracks in the dashboard. It started around the passenger side dashboard speaker. In the couple of years that have passed, the cracks run from front to back and from side to side. Parts of dash, around vents and speakers, have started to collapse. I work from home, so I don't put a ton of miles on my truck (approx 50k) It stays in a shaded part of the driveway. Something like this shouldn't be a problem, especially with the way my truck is maintained.

This problem needs to be fixed by Dodge. From all I can tell, this dash problem is a pervasive problem and could be life threatening, if I were to be in an accident. Furthermore, I'm sure that the electronics, under the dash, are at risk. I've owned this Dodge Truck for 10 years, and owned other Dodge products, but this will likely be the last Dodge I buy, unless Dodge steps up and fixes this problem

- , Suwanee, GA, USA

problem #329

Sep 172011

Ram 1500

  • Automatic transmission
  • 140,000 miles

I will never buy another dodge product. The dash problem has caused my fan motor to stop and short out, just waiting for a fire. No heat or air. an absolute piece of crap.

- , Byron, GA, USA

problem #328

Sep 082009

Ram 1500 4.7L V8

  • Automatic transmission
  • 83,000 miles

Started with a small crack, in the center up at the windshield. Eventually spider webbed out to several cracks. Just recently, an entire defrost vent grill collapsed - half of it going down into the defrost duct. Starting reading on how to replace, found out its been a big problem for lots of folks. Just wanted to log complaint too.

- , Conway, AR, USA

problem #327

Jun 222010

Ram 1500 SLT V8

  • Automatic transmission
  • 150,000 miles

I drove my truck with my family on vacation. I arrived to my destination, checked into my hotel, got some rest, woke up the next morning, and my whole dashboard had cracks everywhere. WTF! I can't figure out for the life of me why this happened.

Today I contacted:

I created a case and I hope to get some assistance. It's worth a try.


- , Duluth, GA, USA

problem #326

Nov 012005

Ram 1500 3.7L

  • Automatic transmission
  • 65,000 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard

thanks to dash pieces in the air vents, my heater and ac wont work on the drivers side. Now its gonna run 1500k plus to fix both. thanks dodge.

- , Crowley, TX, USA

problem #325

Oct 172008

Ram 1500 ST 4.7L

  • Manual transmission
  • 60,000 miles

I have found through research of how to fix my dashboard which is now severely cracked that it's caving in, that Dodge has known about this problem for years and is not fixing. This is a safety issue as there are now sharp pieces of plastic dash that could hurt myself or passenger in an accident or other circumstances. I was trying to find how to fix my dash but now see Dodge is at least repairing some dashes or paying half towards replacing the dash. I should not have to pay to fix this problem if Dodge is now starting to fix or at least address the issue. I currently have my 2002 Dodge Ram 1500, a 2004 Chrysler Town and Country and a 2008 Dodge Grand Caravan and have bought at least two dozen Chrysler products and feel I have been a staunch supporter of Chrysler, even through the hard times they have had. I feel this type of loyalty I have show should be rewarded with acknowledgement ond repair of my dash. I am buying a new car next year and have started looking at other makes due to some of the quality problems I am encountering on all 3 of my current Chryslers but the dashboard makes me the most upset because it has been known and not fixed for loyal customers like me or even new customers so that they will return and buy other Chrysler products in the future.


- , Suffolk, VA, USA

problem #324

Apr 192009

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 92,000 miles

Ill Never BUY A DODGE AGAIN MY DASH IS CRACKED EVERYWHERE and dodge wants me to pay 700 dollars and they will pick up the rest for them to fix it. Why the hell should I pay to fix their cheap dash? I didn't manufacture it ! I just purchased the dodge am from guess who? DODGE and they want me to help them pay? WTF ? MAYBE they wouldn't have needed a bailout from the government if they build a solid vehicle free of cheap dash's and they would have returning customers and they would have enough money they wouldn't need a bailout .. shame on you Stinky DODGE take a look at how many people you screwed with your cheapness . I for one will buy a FORD next time. I'll take my 50K some where else. Later fools

- , ronkonkoma, NY, USA

problem #323

Jul 222011

Ram 1500

  • Automatic transmission
  • 147,000 miles

I'm with the other guys with the same problem. How many complaints does it take to get something done. The whole upper part of my dash ( the one closest to the windshield) has cracks, parts missing some fell into the defroster duct work. Dodge or the other company needs to recall it an fix it right. Its not up to the consumer to fix problems caused by Dodge etc.

- , Corbin, KY, USA

problem #322

Dec 012010

Ram 1500 4.7L

  • Automatic transmission
  • 122,000 miles

another cracked dash in 2002 dodge ram 1500. dodge should repair or replace dash .i would not buy another dodge. ford will last a lot longer.

- , Cedar Creek, TX, USA

problem #321

Nov 032009

Ram 1500 4.7L V8

  • Automatic transmission
  • 85,000 miles

My 2002 Ram 1500 is in great condition except for one major problem! The dash is cracked in several places, I mean several! They are not even considered cracks in my opinion. It is broken in half in at least 2 places. The rest of my interior is in mint condition as I give great care to my vehicles maintenance. I feel that Dodge should bear the burden of the replacement cost involved in the repairs of my truck. I have a 2001 Mitsubishi Montero and a 2002 Crysler Town & Country, both with several thousand more miles than my Dodge truck and neither of them show any signs of dash breakdowns.

If this problem is specific to a certain year (2002) than it is proof that Dodge used inferior materials in the building of their vehicles for that year.

- , Swansboro, NC, US

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