Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2002 has the well-known and documented problem with their dashboards falling to pieces, but it also has engine failure from oil sludge. That's a doube shot of awful in your morning coffee.


really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
85,893 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Dodge Ram 1500 body / paint problems

body / paint problem

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2002 Dodge Ram 1500 Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #13

Sep 012011

Ram 1500 4WD 8-cyl

  • 111,000 miles


Severely cracked dash board. Parts falling down into the electrical wiring including airbag area. Continues to crack in different areas. Major portions of the dash is caving in. Could cause gauge, lighting, airbag and heating/cooling problems.

- Tucson, AZ, USA

problem #12

Jan 012010

Ram 1500

  • miles
Severely cracked dashboard.

- West Columbia, TX, USA

problem #11

Oct 292011

Ram 1500

  • 50,000 miles
The contact owns a 2002 Dodge Ram model R35. The contact was driving 5 mph when smoke emitted inside of the vehicle and flames were visible from the hood. The failure caused the contact to drive into a ditch but there was no crash. The doors failed to open during the failure so the contact escaped by punching and shattering the windshield. The vehicle was towed to a private mechanic where the mechanic confirmed that the power disruption caught fire. The manufacturer was contacted. The vehicle was destroyed. The failure and the current mileages were 50,000.

- East Jewett, NY, USA

problem #10

Oct 102006

Ram 1500 6-cyl

  • 40,000 miles


Seriously cracked dashboard, no wrecks or damage to cause the cracks.

- Weatherford , OK, USA

problem #9

Aug 062009

Ram 1500

  • 80,000 miles
The dash in my 2002 Dodge Ram quad cab pickup began to crack and has now completely shattered. There are pieces that have broken off and are now effecting my heating and cooling system. I am concerned that if I hit a bump to hard that a piece might actually dislodge and harm someone. Or cause even more severe internal damage that might effect my ability to operate the vehicle.

- Webster, TX, USA

problem #8

Sep 012011

Ram 1500 8-cyl

  • 114,000 miles
Have had a cracked dashboard for quite some time now, I have filed a complaint before and could not get a resolution from Chrysler/Dodge. My dashboard has cracked to pieces causing a safety hazard. Finally my electrical systems have started to malfunction due to the pieces of my fallen dashboard falling on electrical components, there was a small short/fire that caused my cruise control to stop working and my dash lights also. I feel it has been long enough and something needs to be done before, someone not as lucky as me, gets really hurt from this safety hazard issue that has haunted us Dodge Ram owners for a long time. We need to get our dashboard replaced asap.

- Mcallen, TX, USA

problem #7

Aug 012011

Ram 1500

  • miles


Dash board is cracked above passenger side air bag.

- Inman, SC, USA

problem #6

May 202011

Ram 1500 8-cyl

  • 70,000 miles
2002 Dodge Ram 1500. Dashboard has cracked and is continuing to not only crack but to disintegrate. It has large holes in it where the plastic has fallen off leaving very sharp irregular sections. Some pieces have fallen off, and some have fallen in, ... into the ducts and cavities under the dashboard covering. I believe it is a danger to driver and especially to passenger of the vehicle in the event of an accident, crash or even a sudden stop. It affects the working of the front window defroster as some of the pieces have fallen into the ductwork. I have searched the internet and this is a widespread problem in all parts of the country. Replacement of the dashboard is over $1000. I think that Dodge should held be responsible for the shoddy materials used in the making of this dashboard.

- Anthony, FL, USA

problem #5

Jan 152008

Ram 1500

  • 75,000 miles
2002 Dodge Ram dashboard has multiple cracks in it. 77,000 miles.

- Statesville, NC, USA

problem #4

Feb 022008

Ram 1500

  • 85,000 miles
The contact owns a 2002 Dodge Ram. While the vehicle was stationery, the exterior body paint exposed a white spot the size of a softball. The defect was located on the driver's side door and the hood. In addition, there was bubbling on the exterior paint near the driver's side fuel tank. The vehicle was taken to an authorized dealer and they stated that the exterior body paint defect would eventually rust from the inner to the outer surface. The authorized dealer advised that the vehicle be brought in when it begins to rust and possibly repaired at no cost. As of July 24, 2008, the vehicle has not been repaired. The contact took the vehicle to an auto body shop for a second opinion. The VIN was unknown. The failure mileage was 85,000 and current mileage was 89,000.

- Columbia , MD, USA

problem #3

Mar 012007

Ram 1500 8-cyl

  • Manual transmission
  • 65,000 miles


The dash board in my 2002 Dodge Ram 1500 has completely deteriorated. It's completely covered with cracks, and two of the vents have fallen inside the dash board. I contacted Chrysler and they advised that they could do nothing for the problem because the warranty for the dash board had expired.

- Rockledge, FL, USA

problem #2

Jun 252006

Ram 1500 6-cyl

  • Automatic transmission
  • 53,000 miles
: the contact stated that the plastic bar used onto to get in and out of the vehicle on the passenger side completely detached from vehicle. This caused the contact to fall and land on the ground outside of the vehicle. There were no injuries. 08/01/06 updated.

- Baltimore, MD, USA

problem #1

Apr 152002

Ram 1500

  • 123 miles
When vehicle is being driven on the freeway, the back of the vehicle bounces, very severely. Dealership has been notified.

- Livermore, CA, USA

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