Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2002 has the well-known and documented problem with their dashboards falling to pieces, but it also has engine failure from oil sludge. That's a doube shot of awful in your morning coffee.

8.2

pretty bad
Typical Repair Cost:
$871.00
Average Mileage:
69,994 miles
Total Complaints:
37 complaints

Most Common Solutions:

  1. replace rack and pinion unit (32 reports)
  2. not sure (3 reports)
  3. replace faulty steering knuckles (1 reports)
  4. replace with new power steering line (1 reports)
2002 Dodge Ram 1500 suspension problems

suspension problem

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2002 Dodge Ram 1500 Owner Comments (Page 1 of 2)

problem #37

Dec 032012

Ram 1500 4.7L V8

  • Automatic transmission
  • 125,000 miles

A D V E R T I S E M E N T S

Yet another random failure of a basic part that should not fail. I have never owned a vehicle that needed so many repairs. Dodge sucks donkey balls. Never buy a Ram.

- , Broomfield, CO, USA

problem #36

Sep 012011

Ram 1500 XLT 5.9L V8

  • Automatic transmission
  • 150,000 miles

In 2005 my 2002 Dodge Ram 1500 2x4 crew cab-long bed truck went to the dealer to figure out why it shook terribly when driving down a smooth road. It had fairly new tires, but dodge told me that it was the tires and would not look further. So I replaced the pricey Dueler AT Revos ($900), still had the vibration. Then they told me it was my brakes and rotors. I had them replaced ($250), no change. By now the thing shook so bad it would shake a soda flat in about 1 mile. For $100 deductible they rebuilt the rear end, no change. For $100 deductible they replaced u-joints, no change. Then they told me that they needed to order a special tool to balance the drive shaft. I kept calling week after week, but they still didn't have the tool. I had to go out of town to care for a sick parent, which turned into months of care and guess what...it went out of warranty. Gas went up and I hardly drove it after that, but since then the whole dash fell apart, and the A/C system developed leak under the dash, in total they want $2400 to replace the dash and the heater core. The passenger window works intermittently, and never seems to fail when at the dealer, so they don't know what to repair on that. Finally I took it to a local mechanic who quickly discovered a bad ball joint and a leaky, loose rack and pinion that is days from failing. I don't have another $1000 to fix the front end that I've been told was most likely the culprit for the vibration all along. The mechanic won't touch the dash, says there are too many parts to break once you rip it apart and told me to take it to the dealer. Dodge should be ashamed of themselves. They kept putting me off hoping the truck would go out of warranty before they had to fix the vibration, and it did. A 40K dollar truck should not need major repairs after just 3 years. Now the beast sits in my driveway, in a puddle of fluid rotting because I can't afford to fix it, and no one wants to buy it.

- , White, GA, USA

problem #35

Mar 222011

Ram 1500 5.9L V8

  • Automatic transmission
  • 80,157 miles

Two Rack and pinion at $800.00 a pop is ridiculous. Will never buy a Dodge AGAIN!! Will make sure I also tell everyone

- , Winnipeg, Manitoba, canada

problem #34

Aug 172010

Ram 1500 1500 Sport 5.9L V8

  • Automatic transmission
  • 82,000 miles

A D V E R T I S E M E N T S

in the past month and a half i have now went through 5 rack and pinions, and my truck is now sitting in my driveway after trying to help my family clean the following day after my wedding! my local mechanic no longer wants to help because this problem is obviously something that they have no control over and cant keep installing one every week for me, because this is a manufacturer defect and they dont get paid from me if the part that they sell me brakes. so now what? pay the dodge dealership $1500 to fix it and let them deal with it every week until they decide to tell me to get lost?

- , Tualatin, OR, USA

problem #33

Mar 122009

Ram 1500 SLT 4x4 5.9L V8

  • Automatic transmission
  • 75,000 miles

Mechanical grief with our Dodge began with the replacement of the rack and pinion, upper control arm, along with the upper and lower ball joints, and the tie rod ends. To top it off with an alignment. Thinking all was well with the truck now, we were severely wrong. Was making a sharp right turn and heard a loud popping noise come from the front right passenger side. The boot on the rack and pinion was twisted, ripped, and leaking large amounts of power steering fluid. We've replaced the rack and pinion three times within the month thinking we kept getting faulty rack and pinions. Nope, this last time it got really scary because the steering actually locked up when I was pulling into the shop. But finally the shop discovered that the steering knuckles are busted which is causing the tire to turn too far ripping the rack and pinion boot and popping the seal. The only place you can get steering knuckles is from the dealership at $356 each. Because of the steering knuckles being faulty its busting the rack and pinion wich is draining the power steering fluid causing the very expensive, very dangerous domino effect.

- , Great Lakes, IL, USA

problem #32

Nov 142004

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 34,400 miles

The day I picked up my new "used" truck at the dealer, I started it up and heard the PS pump squealing. Shut it off and went in to the salesman. He brought it into service and had them fill up the empty PS Fluid. Never investigated as to why it was empty. Drove it home and went to work the next day. When I started it to go home the same thing occurred. They wanted me to drive to the dealership to take a look at it. My husband said "NO!". Drove it home (3 miles away) where my husband demanded they bring a flatbed to pick it up. The dealership put a "clamp" on the hose fitting and claimed fixed. That held for about a week or two. Problem reoccurs. Back to dealership where they replace the line and give us a hard time about whether or not it is covered by warranty!!! I just BOUGHT it!!! I should have known then about that service department, but the crap continues on in other problems I have listed.

- , Londonderry, NH, USA

problem #31

Aug 262009

Ram 1500 SLT 4.8L V8

  • Automatic transmission
  • 86,000 miles

A D V E R T I S E M E N T S

Failed 5K miles from last replacement, just barely under the one year warranty.

- , Kent, WA, USA

problem #30

Aug 302008

Ram 1500 SLT 4.8L V8

  • Automatic transmission
  • 81,000 miles

First rack & pinion failure. Purchase used from dealer 5 months prior. Had rack & pinion replaced - end of problem.

- , Kent, WA, USA

problem #29

Aug 092009

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 89,000 miles

Well I am another disappointed Dodge Ram 1500 4x4 owner. Here we go again within a year my rack and pinion failed. I will fix it this time and get rid of it. I wonder if anyone has been in a wreck due to this failure...A piss poor design...

Update from Aug 30, 2009: Well it's been a week or 2 trying to sell this truck and here it goes again blowing the rack seals just turning super sharp in a car wash..this sucks..to clean it to sell my truck,,Back to repairing ,The boots on the rack and pinion are as big as arnold swartzinager in training..full of power steering fluid leaking from the rack seal that are wasted Warranty is my first thought ..ok someone please tell me why if you turn sharp I mean all the way left ot right you blow the rack seals out??? This is bullshit.. $800.00 for 2 weeks come-on I won''t even leave the repair shop until

I twist the wheel all the way left then all the way right about 200 times.. what a shity deal..

- , North Port, FL, USA

problem #28

Jun 202009

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 125,000 miles

I think I have most of you guys on here beat...Im going on my 6th..yeah thats right 6th steering rack and pinion in my Ram 1500. All of them have happened within around 5000 or less miles of each other starting about 11 months ago. And I blew ANOTHER one today. Granted my truck is lifted but only professionally done with a CST lift kit and lightly street driven never abused off road. This is all on top of getting a complete new cooling system, Transmission, Rear end, and countless other parts totaling around the 12,000 dollar mark. SO believe me I have felt the dodge ownership pain, and it is NOT fun by any means. I will never in my life purchase another dodge vehicle.

- , Kihei, HI, USA

problem #27

Aug 132008

Ram 1500 4.7L V8

  • Automatic transmission
  • 125,000 miles

A D V E R T I S E M E N T S

I am on my fourth steering rack....what the hell...The supplier replaced the first one on warranty but then I had to pay again for the third..Now after the fourth rack, the supplier said that it might be a pump problem.. Every time it broke, I'm turning or I have full throttle passing, I hear a poof...and I know exactly what happens after that..I near hit the ditch due to not having any steering and with two kids in the truck, that's scary. I'm off to the store to get a pump, If this doesn't fix the problem, then I have a truck for sale and I'll be off to the Toyota dealership to buy a real truck.

- , Cochenour, Ontario, Canada

problem #26

Jun 032007

Ram 1500 4x4 Sport 5.9L

  • Automatic transmission
  • 90,099 miles

THE RACK FAILED CAUSES PUMP FAILURE, THEN THE PUMP WAS REPLACED UNDER WARRENTY , 30K LATER THE RACK FAILED AGAIN. A TRUCK WITH ONLY 160 KS ON IT , IN BETWEEN I HAD MAJOR ENGINE WORK DONE DUE TO PISTON FAILURE. THIS TRUCK WAS NOT USED HARD. IN ONE YEAR COST ME ABOUT 8K IN REPAIR BILLS. NEVER HEARD OF SUCH A THING , JUNK ABSOLUTE JUNK

- , Tampa, FL, USA

problem #25

Jan 102009

Ram 1500 LX 4.7L

  • Automatic transmission
  • 47,563 miles

I found out today my rack and pinion failed on my Ram. Well crap happens. Fix it or park it. I'll fix it rather than to go buy foreign as some want to do. Their vehicles have the same problems as we do. I live in America so I try to support her.

Thanks

jdw4144

- , DeSoto, MO, USA

problem #24

Nov 042008

Ram 1500 4.7L

  • Automatic transmission
  • 56,545 miles

I can't believe that on a 2wd truck that hasn't even hit a gravel road has to have the rack and pinion replaced at 91000kms. I definitely feel that this is a real hazard and that dodge should step up to fix this problem.I have a 73 Datsun 240z that I race and its rack and pinion lasted 31 years.Whats up dodge?.

- , Maple Ridge, BC, Canada

problem #23

Nov 212008

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 87,500 miles

Hey, this is only the second time I have had to fix this. This one lasted all of 2300 miles.

Truck does not get drove much with gas being expense and only 14 mpg.

It has been maintained and cared for to the letter. Truck looks absolutely new except.

2 heated mirrors, 2 rack and pinion units, cracked dash, auxiliary fan failure, emergency brake recall, cruise control is a joke.

Dodge will never sell another thing to me!!!

The Ford truck is much better.

- , Denver, NC, USA

problem #22

Jun 052008

Ram 1500 4.7L

  • Automatic transmission
  • 57,000 miles

I purchased this vehicle in 2003 used with 18,000 miles, five years later only 57,000 less then 8,000 miles a year. Every recall has occurred to this vehicle, steering column smoking, ac blower replace, drivers side power windows control panel replaced, radio volume not working properly, mirrors on truck just spinning, and now I'm leaking power steering fluid all over. Stealer told me its the Rack and seals need to be replaced about an $800.00 job. Service manager not sure if covered, what the hell!!!! This truck has road tires on it, never been in mud pampered, and still has problems. I am not going to buy another Dodge/Chrysler product, they just seem to fall apart under minimal strenuous activity. I am so disappointed.

- , Williamstown, NJ, USA

problem #21

Jan 142008

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 60,000 miles

THIS CAR SUCKS RACK & PINION TOO MUCH PROBLEM , HAD IT FIX AND LIKES OIL .

- , Los Angeles, CA, USA

problem #20

Apr 112008

Ram 1500 4.7L

  • Automatic transmission
  • 46,000 miles

2002 Dodge ram 1500 ihad to have the rearend replaced at 38000 had to pay 100.00 deductible Had body rot for the third time it took one year of fighting with dealership and a threat of painting the side of my truck if you want sh*t work and sh*t service take your truck to s in Syracuse that worked but when i went to pick up the truck the body shop had missed a strip one inch wide by three feet long they wanted me to take my truck home and bring it back some other time i told them i wasn't taking the truck until it was done right.ALSO while the truck was there i asked them to look at a leak in my power steering you want to guess what they told me??? my rack and pinion is shot and with 46000 miles on it I'm out of luck. Great truck nothing put problems from day one

- , Syracuse, NY, USA

problem #19

Dec 202007

Ram 1500 4x4 5.9L V8

  • Automatic transmission
  • 60,000 miles

Honestly...you'd think that a truck new at $30K would last at least to it's first major checkup without totally falling apart. Low and behold, Dodge found a way to make it happen. I'll go into detail here about the problems and then add them individually to boost the exposure. First, at about 30K miles, the rear differential completely shelled itself, luckily under warranty. A $1200 bill avoided. Next, got into my truck one day using the hand grip on the driver side just inside the door and it FELL OFF!!! I guess Dodge didn't find it necessary to make a part that needs to withstand a little pressure out of metal. It's still barely hanging on, so I guess I need to fix that. I also saw a check engine come on at about 50K, took it in hoping my pride and joy wasn't on its last leg. The dealership told me that it had a blown fuse most likely caused by a bad A/C fan. They had heard reports that Dodge was having trouble with that particular A/C fan. They weren't sure that was it, but if it happened again shortly, then it definitely was the A/C fan. You guessed it, it happened about a month later. Lastly, I'm driving around and hear what seems like the power steering pump going out, I was ecstatic. I open the reservoir to see that it's bone dry and see that there is a boat load of power steering fluid on the drivers side steering rack and nearby parts. So, needless to say that the truck will be sitting while I drive my wife's 120K mile 2002 Trailblazer which hardly ever gets an oil change and drives great. Reading how this happens quite a bit with this truck (my dad also owns one, a 2004, and is having the same problem too) and noticing that it usually costs around $600 to $800 to fix, I am definitely going to do what another poster has recommended and try to file some type of formal complaint. This is horse s**t.

- , Del Rio, TX, USA

problem #18

Aug 272007

(reported on)

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 139,178 miles

Luckily happened within a few feet of my house so I could get it in the driveway. Sprayed fluid all over parking area and had to be towed to garage. Thank God didn't happen when commuting to work (144 miles each way) on the highway doing 75 MPH. I will never buy a Dodge again - Toyota Tundra here I come!

- , Swanzey, NH, USA

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