This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2010 Ford Eagle. Consumer writes regarding defective gauges the consumer stated she noticed it was impossible to read the gauges with just a glance. When the consumer looked down at the gauges, it was totally black. She stated she had to blink frequently to get her eyes to accommodate to the darkness of the instrument panel. The consumer also stated while driving in rainy conditions, during day light hours with the lights on, the gauge panel became dim. The dealer advised the consumer it was a characteristic of the vehicle. Updated 12/17/10 updated 10/20/11.
Speedometer can not be seen during daylight hours. Color and hood over speedometer makes daylight viewing a time consuming task that detracts from driver normal responsibilities.
The contact owns a 2010 Ford Edge. The contact was driving 25 mph when he discovered that the instrument panel was extremely difficult to see during daylight. The contact took the vehicle to the dealer to see if they could adjust the lights. The dealer was unable to remedy the issue. The contact was concerned with the fact that he was unaware of the speed he was traveling during daylight. The failure mileage was 2,700.
2010 Ford Edge limited AWD cannot see the speedometer at dusk or when overcast skys. Contacted Ford service center and was informed that they could not redesign the car and that they could do nothing about it. Tried to find out how to keep the speedometer lights (all dash lights) on all the time and was told it could not be done.
The instrument panel, mainly the speedometer, on my 2010 Ford Edge is very difficult to read under some daylight conditions. The gauges are dark gray background with black number graduations while lights are off and red needle. Especially during dawn and dusk conditions with a cloudy sky, shortly after sun-up and shortly before sun-down, while sky is still quite bright and roadway is darkening, and your driving facing the sun, the speedometer is very difficult to read. A quick glance shows only the red needle with dark background. It takes close to 5 seconds for eyes to adjust before numbers can be read and you can see vehicle speed. Situation is not improved when lights are on during these conditions. Numbers turn from black to green with illumination and there is not enough contrast with gray background during daylight hours to improve condition. On rainy days with dark road conditions and sky is somewhat brighter, the same condition exists, especially when driving towards the sun, even though it is cloud covered. It takes so long for eyes to adjust so speedometer can be read that you could run off the road or into someone. Also, under most daylight conditions, the metric scale is impossible to read, regardless of how long you try to Focus on it.
- Spokane , WA, USA
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Hello I don't want to waste time going into detail without knowing whether someone at Ford will get this...so let me just say that I have been with Ford since 1988 when I bought a Bronco. In 1992, I bought an eddie bauer Explorer and have had Explorer up until this past year when I bought your crossover, the Edge. It is a nice car, rides nicely but has a lot of road noise that I did not experience with the Explorer. My biggest concern/problem is that the speedometer is tucked deep into the right hand corner of the dash and can not be seen during most of the time while driving. Seeing it depends on how the light is coming in. I have caught myself going 80 and not realizing it since the dial is just one big black circle. During rain storms, the lights come on, the red indicators are lit, but the speed numbers are lost in the dark. This, I believe, is a serious safety issue. I've been to the dealer and they say that there is nothing that can be done. I have never had a car where the crucial speed dial can not be seen. I think that your Ford engineers goofed on this design. The tach on the left side is always visible....but not the speedometer. Can you help with this problem? thanks for your time.
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- Ocala, FL, USA