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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
40,326 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Edge accessories - exterior problems

accessories - exterior problem

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2011 Ford Edge Owner Comments (Page 1 of 2)

problem #21

Aug 102014


  • 29,513 miles


The contact owns a 2011 Ford Edge. The contact stated that the door ajar indicator remained illuminated and the automatic door lock system failed to function properly. Also, the contact mentioned that the failure caused the dome light to stay illuminated while the vehicle was in motion. The failure occurred daily. The vehicle was taken to a dealer. The technician was unable to diagnose or repair the vehicle. The manufacturer was notified of the issue. The failure mileage was 29,513.

- Amarillo, TX, USA

problem #20

Jun 242014

Edge 6-cyl

  • 31,000 miles
At first, about a week or so ago, door lock sensor indicated right front door not closed. Warning appeared on dash. Automatic locking at 10 mph ok happened for a while, but within past few days, auto lock does not happen. In fact, if door locked manually after starting, all doors automatically unlock within seconds--whether vehicle parked or in motion (with ignition on). In short, locking doors is not possible and all doors are unlocked while driving. Locking doors is only possible when vehicle is parked and motor is off.

- Arlington, VA, USA

problem #19

May 302014

Edge 6-cyl

  • 65,000 miles
Driver door latch reports door ajar when door is closed. This prevents doors from being locked while moving. This causes dome lights to stay on after parked and inability to use touch lock features.

- Columbus, OH, USA

problem #18

Dec 272013

Edge 6-cyl

  • 59,467 miles


Door ajar light stays on when doors are closed. Doors wont lock while driving. Hazard when children are in the vehicle. Slamming door 10 times wont help. Have to manually lock door when exiting car. Alarm wont work if door wont lock.

- Detroit, MI, USA

problem #17

Dec 132013


  • 57,000 miles
The drivers door ajar warning light remained illuminated. The doors are unable to lock. Sometimes the light will go off while driving and the doors will lock, but sometimes it will come back on and the doors will unlock again.

- Columbia, SC, USA

problem #16

Nov 012013


  • 47,000 miles
The contact owns a 2011 Ford Edge. The contact stated that the driver's door ajar warning light remained illuminated. The contact mentioned that occasionally the drivers door was able to be locked however the door unlocked independently when the vehicle was in motion. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,000 and the approximate current mileage was 65,000.

- Pottstown , PA, USA

problem #15

Apr 172014

Edge 6-cyl

  • 45,356 miles


The door latch switch is faulty and the door ajar light will not go out on the instrument panel. Apparently Ford refuses to recall the product. I believe this could lead to a dangerous situation if the door is really ajar and the door could open, drain the battery and when the door switch is malfunctioning, it states that the door is ajar and the doors will not lock.

- Orangeburg, SC, USA

problem #14

Apr 012014


  • 20,000 miles
Vehicle does not recognize that the driver side door is closed. The door ajar light stays on, causing the interior light to stay on, and preventing the doors from locking while traveling. The dealership service department stated this is a common problem that requires the latch be replaced.

- Canton, MI, USA

problem #13

Apr 212014


  • miles
It seems the door latch is defective as many Edge owners have had this issue. The "door ajar" light comes on & you have to open & close the door to resolve it. After several occurences, it does not go off by simply opening & closing the door.

- Parkton, NC, USA

problem #12

Feb 012014

Edge 6-cyl

  • miles
Driver door ajar warning light remains on when door is securely closed. Overhead dome light remains on and doors will not lock while car is in motion. Safety hazard with inability to have doors locked while car is in motion. Excessive wear on the car battery (recently replaced) with overhead dome lights remaining illuminated for 3 minutes after car is in motion and 10 minutes after while car is turned off. While the issue of the door ajar alarm continues to be on and door latch is defective the car alarm randomly goes off without door manipulation. Car alarm has gone off up to 3 times in a day and occurs 4-5 days per week causing disruption in the neighborhood. Many complaints have been posted online regarding this issue of a defective door latch that warrants a recall on Ford's behalf due to potential safety concerns. Children could open the door of the backseat while the car is in motion due to the inability to lock the doors.

- Baltimore, MD, USA

problem #11

Feb 242014


  • 58,500 miles


Drivers side door latch mechanism is defective. After closing the door the sensor which detects the door being shut is not activated properly. The instrument panel indicates that the door is ajar. The interior lights stay on until the vehicle is in motion. Most seriously however is that while this problem is occurring, the vehicle doors cannot be locked. None of them. A child in the back seat could easily open the doors while the car was in motion. Even if the driver pushes the door lock button to engage all 4 door locks, they pop right back open after a few seconds. The remote will also not activate the security system when you are outside the vehicle. The horn chirps twice indicating that the doors are ajar.

- Centennial, CO, USA

problem #10

Apr 042014

Edge 6-cyl

  • 37,000 miles
The door latch sensor malfunctions causing the instrument panel to announce that the door is ajar even though all four doors are locked correctly. If you cannot make the message go away by reopening and shutting the door, then the doors will not lock once the vehicle is in motion and the dome lights will remain illuminated. Also, the biggest danger is that the latch can malfunction while driving causing the doors locks to unlock while driving at high rates of speed. This is concerning given that my son rides in the back seat.

- Dallas, TX, USA

problem #9

Aug 142013

Edge 6-cyl

  • 60,000 miles
The door ajar light has been coming off and on even when the door is shut. Sometimes 5-10 closings will shut the door ajar light off. Most of the time my door ajar light stays on. Which keeps my interior lights on at nighttime. Also not sure my car locks completely as the car honks twice quickly when I try to lock using the wireless locking device. Very frustrating, and for the money they charge for Ford cars, don't think this should be a problem. Have searched the internet and found out this is a common problem that can cost up to $300 at dealerships to fix, and cheapest I have found is $85 to buy part from Ford and try to fix it myself.

- Morgantown, WV, USA

problem #8

Nov 142012

Edge 6-cyl

  • 42,000 miles
The drivers door indication is that it is "ajar". the door is fully closed, but electrically the switch indicates that the door is ajar causing the doors to remain unlocked no matter what you do. The interior lights remain on at low speeds making it difficult to see out of the vehicle at night. And due to the doors being unlocked, the rear doors can be opened by children while the vehicle is in motion. The doors are not locked making it easy for someone to approach and open your doors. This situation is extremely concerning. My vehicle was fixed once at 42K miles and is now in need of repair again. In addition to this being a safety issue it is also not covered by the manufacturer and is over $300 per repair.

- Lake Orion, MI, USA

problem #7

Dec 162013


  • 54,467 miles
The contact owns a 2011 Ford Edge. The contact stated that the door sensors were malfunctioning and the doors would lock independently. The failure was recurring over a three month period. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 54,467.

- Palm Coast , FL, USA

problem #6

Oct 012013

Edge 6-cyl

  • 36,000 miles
The contact owns a 2011 Ford Edge. The contact stated that the automatic door system was defective and would read that the door was open when it was closed, and read that the door was closed when it was opened. As a result, the automatic door lock system would not engage. The vehicle was not taken to the dealer for inspection or repairs. The manufacturer was made aware of the failure. The failure and current mileage was 36,000. Updated 12/20/ the dealer replaced the door latch. Updated 12/16/13

- Denton , TX, USA

problem #5

Oct 282013

Edge 6-cyl

  • 35,538 miles
The contact owns a 2011 Ford Edge. The contact stated that the door handle inside of the driver's door fractured. The vehicle was taken to the dealer for inspection. The vehicle failure was not diagnosed or repaired. The manufacturer was notified of the incident. The approximate failure mileage was 35,538. Updated 12-30-13

- Oak Creek , WI, USA

problem #4

Aug 142013


  • 62,000 miles
Driver side door latch is not recognizing that the door is shut. Keeps saying door is ajar when it is clearly closed. As a result, I have to disconnect my battery every time I exit the vehicle to keep my battery from dying since the interior light stays on. When driving, the car door does not lock, the interior light stays on and the warning indicator incessantly beeps. Also, the AWD went out on the vehicle in the middle of heavy traffic, causing me to have to stop in the middle of the road because I obviously couldn't accelerate. This has happened multiple times. I took the vehicle to Ford 3 weeks ago and they stated they couldn't find anything wrong with the car, however, not even a week later, it did it again. I, two days ago, had my car towed to the same Ford dealership, where they are now replacing the throttle body. I have a 14 month old child, and the 4 times this has happened, he has been in the car. I have read online that I am not the only one this has happened to, yet there are no recalls for this make and model. Disappointed and irritated!

- Wilmington, NC, USA

problem #3

Aug 272013

Edge 6-cyl

  • Automatic transmission
  • 49,000 miles
The contact owns a 2011 Ford Edge. The contact stated that while attempting to lock the doors, the door locks failed to stay lock and unlocked without manual force. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 49,000. Updated 11/12/13 the consumer stated the driver ajar light stayed on constantly. Therefore, the doors would not lock. Also, the interior lights remained on after the vehicle was turned off. Updated 11/19/13

- Williamston , MI, USA

problem #2

Apr 092013

Edge 6-cyl

  • 38,000 miles
2011 Ford Edge, I am the first owner and bought this car new. At approx 2000 miles after the 36K mile warranty expired the drivers door latch switch is messed up. The door will be shutand the system still shows it ajar which causes the interior light to stay on for 5 plus minutes. Even while driving the door closed and no warnings the switch will malfunction at night and cause the interior (white) lights to come on. This is a hazzard at night (safety)!!!! I have contacted the local Ford and they give me the run around and do not want to cover their defect!! there are more than 7 documented cases on here and even my service advisor said that these year and model are notorius for this problem but Ford does not cover! service manager said he has never heard of it (bs). Bottom line.... if you will not cover your product I will not buy your cheap product!! looks like Toyota will get my business from now on since they cover their product !! this is a safety issue especially for night driving and battery life (stranded on road).

- San Diego, CA, USA

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