Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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4.2

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27,551 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Edge steering problems

steering problem

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2011 Ford Edge Owner Comments (Page 1 of 2)

problem #24

Feb 052016

Edge

  • 96,000 miles

A D V E R T I S E M E N T S

Driving to work about ten miles of highway, my car started running rough and shaking. I was able to coast into a parking lot then my heater stopped working a warning light came on "engine coolant temp" then it died completely in a matter of seconds, I saw some smoke under the hood so I called for help. There was no other warning whatsoever! the mechanic told us that the water pump had gone out and caused the engine to over heat. It shot coolant into the engine and it was totaled. Again there was absolutely no warning at all. No sensors no anything. I maintain my vehicle with regular oil changes etc. And if there had been any warning light I would have taken it to my mechanic immediately.

- Eureka, MO, USA

problem #23

Oct 232015

Edge

  • 26,000 miles
This is the second report I have made about this issue. The first was on/about set. 26, 2015. When I was driving, the car in motion, the power train malfunction indicator (a wrench) comes on, the car loses all power, goes down to perhaps 2 miles per hour, and then stops. It feels as though the power steering also goes out. When the car stops, it shakes and jerks. You cannot accelerate. I turn the motor off and then on, "resetting" the indicator (per the Ford dealership). And the issue stops. It has happened again today, Oct. 23rd. Twice (in the morning and again this afternoon). I called sam galloway Ford in fort myers, fl and was told to bring it in on Nov. 4th. Again, today is Oct. 23. I was told, by danielle (service advisor), that "since it is not happening all the time it was fine to wait" until Nov. 4, 2015. I am afraid to drive this car this is a safety issue for me, anyone I have in the car, and other drivers. Are you going to wait until someone gets killed because of this issue" I am on busy roads when this happens. Why don't you do something???"

- Cape Coral, FL, USA

problem #22

Sep 092015

Edge

  • 47,174 miles
On 9/9 I left orange beach al to drive home to jonesboro ar with my 2011 Ford Edge - it quit on me at least 45 times. I went to 2 Ford dealers, one mechanic on the road. First Ford dealer had no clue how to fix it and told me to leave 3 or 4 days. Next Ford dealer wanted $1500 4 hours and maybe more. So I kept driving since part costs $184. When driving the car just shuts off. No power steering, now brakes no nothing. If I could I got to the side of the road and turned on my flashers. I waited a few minutes and cranked it back up. Several times on the one lane road headed into hattiesburg I almost got rear ended by 18 wheelers and no side area to pull over - my car just quit - stopped and I stopped. I got to jackson 6 lane road 5:00 P.M rush hour and my car quit 6 times and I almost got hit there several times. My wrench icon comes on, my oil light came on, my engine light is on now also. The car abruptly stops - this is very dangerous - my husband got a car hauler and headed toward me and met me out of jackson. Once, it stopped to abruptly that my dogs hit the dashboard in the front seat and were so scared. They were in the backseat. I have grandchildren that ride with me - so can you imagine the issues that could happen when this car just shuts off. This is a severe problem that Ford needs to address this and so does safercar.gov. I called Ford today and they all but laughed at me and said I needed to get a new throttle body installed and pay for it that the 2011 Ford Edge was not included in the consumer satisfaction program 13N03 that I found on a website. This is a very dangerous problem that Ford needs to address immediately. I could have died yesterday trying to get home - did Ford care no - they will when someone dies.

- Jonesboro, AR, USA

problem #21

May 172014

Edge

  • 40,000 miles

A D V E R T I S E M E N T S

This is now the seventh time I've lost all power while driving. The car completely shuts down, steering becomes uncontrollable and the oil pressure light comes on. I've taken to the dealership and I'm being told the car has no codes of what happened and they can't repair. I'm not sure how a computer doesn't register a low oil pressure light or how it's not hard coded somewhere in the computer system that the car just cut out at 35mph to 60 mph I have no warning that this is about to happen, I lost my steering, car shuts down, brakes do not work. Ford has no idea on how to fix this. I pull over and wait a few minutes crank up and go, sometimes it does it 5 to 6 times in a row before I can get to the dealer. Also, my driver's side door always keeps the door ajar light on, Ford has no clue how to fix this either- the interior lights stays on the whole time also. I have taken it in several times for this also and they can't fix it. I bought this car used and it was great for one year and now it has many problems which I believe it did when I bought it. I now put 93 octane in it just to see if that helps, I have put engine cleaner in it, had all the filters changed every 3 months, nothing seems to work. I do have grandchildren and worry that an accident could happen due to this malfunction. How do I go about filing against Ford for the lemon law.

- Orange Beach , AL, USA

problem #20

Mar 042015

Edge 6-cyl

  • 26,000 miles
We have had a problem with our Ford Edge going into limp mode while driving. Luckily it has been at low speeds so we were able to pull over and turn off vehicle. Il when this problem happens, it idles very roughly and it like it loses its mind. You cannot accelerate and a wrench pops up on the dash. When you turn off vehicle and turn it back on, it's fine.

- Oakland , TN, USA

problem #19

Dec 082014

Edge 6-cyl

  • 24,300 miles
At random.. door ajar light comes on and starts dinging- interrupts driving, and visual concentration, has almost caused a wreck on 2 occasions.

- Valparaiso , IN, USA

problem #18

Mar 262012

Edge 6-cyl

  • 23,072 miles

A D V E R T I S E M E N T S

Care started making a whirring noise that was intermittent, but not a normal noise. Took in for service, found a leak in power steering. Two months later (5/9/12) trying to back out of a parking space the power steering pump quit, couldn't turn the wheel and lots of steam/smoke came out from under the car. Replaced power steering pump under warranty (ext. Warranty was purchased at time of sale). November 12, 2014 took the car back in for whirring noise, mostly noticeable while turning left and only when it was cold outside. (temps below 45). Power steering pump was bad again. Replaced pump/belt for $853.45. Drove to Florida for thanksgiving no problems came home to cold weather and the whirring noise was back. This time it didn't stop for 20-30 minutes when car was sufficiently warm. Noise made while going forward/backwards/turning. Parked car for the weekend Friday night, Sunday night went to move it and steering didn't work. Checked fluid reservoir almost empty. Took back to dealership, had to wait 48 hrs for them to find the O-ring and hose was bad, another $500. O-ring and hose should have been replaced with power steering pump, but were not part of the package. How do I know that the new pump didn't suffer damage from being so low on fluid? there was 3000 miles driven between new pump and hose issue.

- Frederick, MD, USA

problem #17

Jul 142014

Edge

  • miles
Driver's & left back door ajar signal stays on when door is closed. Some noise appears when handin out the steering.

- Petaluma, CA, USA

problem #16

Jan 032014

Edge 6-cyl

  • 30,000 miles
After starting the vehicle, the power steering pump was making a squealing noise and the steering was sluggish. After about 15 minutes, the squealing noise stop and the steering felt normal. The same thing happens every time during a cold start.

- Columbus, OH, USA

problem #15

Aug 262014

Edge

  • 63,000 miles
When driving my Ford Edge down the highway, it suddenly loses power and have to pull off road. Has happened 3X so took to dealership and they want $900 to fix! really can't believe a throttle body goes out after 3 years.

- Statham, GA, USA

problem #14

Aug 282014

Edge 6-cyl

  • 81,000 miles

A D V E R T I S E M E N T S

I was riding down the street at a normal speed, all of a sudden I heard a loud sound. The car started driving really funny. I pulled over on a side street to see if I hit something, . nothing was in the road, I then looked at the car.this is when I noticed my tires on my passengers side had blown out. I had 2 flat tires. I don't know what happened. I only had the car for 2 months. The tread on the tire was still good, the road was ok, a little rough but I didn't see any need for 2 flats. The steering also makes a loud noise when I turn it to the right and to the left. I had it looked at but of course the dealer says nothing is wrong. Its not making a loud noise for nothing.

- Dorchester, MA, USA

problem #13

Dec 022013

Edge 6-cyl

  • 31,200 miles
In December of 2013 I noticed the steering on my Ford Edge was acting up and occasionally the power steering would go away for a short period time. This issue almost caused a couple accidents because the car would not react when turned. The dealership added more power steering fluid and the issue went away for a little while but would still sometimes show the same signs of being hard to steer. A few months later a different Ford dealer found a small power steering fluid leak and repaired a hose under warranty, but that did not completely solve the problem. Last time into the dealer for an oil change just past warranty, the same dealer found a technical service bulletin to replace the power steering pump, but now they want us to pay the full cost of the repair since the vehicle is out of warranty. We tried to talk to the dealership and Ford customer service but they would not cover the issue under warranty even though the issue was first brought up while the vehicle was still under warranty. I feel this is a major safety issue and should be subject to a recall not to mention the Ford should stand behind their product and fix an issue that was brought to their attention before the warranty was up.

- Waverly, NE, USA

problem #12

Jul 252014

Edge 6-cyl

  • 54,500 miles
I was driving on the highway with my 3 kids and my wife and as I got off the exit I noticed the car wasn't braking, so as I got to the first stop left I decided to turn left and see if I could fix the problem. As I was turning the shearing wheel locked up, brakes didn't brake then the car started to shake. I almost hit on coming traffic at 40 mil per hour. As soon as the car bypassed on coming traffic a had to restart my car and it was fine. As soon as I got home, it happened again. I was about 2ft from hitting my garage door.

- Denver, CO, USA

problem #11

Jul 302012

Edge 6-cyl

  • 29,000 miles
The power steering does not work properly at low speeds. This is identfied in Ford's tsb 10-21-1 steering the vehicle is very difficult. I'm concerned that the ability to properly control the vehicle at low or high speeds may become a problem. This is a major safety concern. By issuing a tsb, I believe Ford is acknowledging that there is a potential safety problem with the power steering system - a major component of vehicle safety. The advancetrac (stability/anti-rollover system) appears to have failed indicated by the warning lights on the dash. Intermittently, the warning light turns on and then off while driving or parked with engine idling. Based on numerous occasions, I believe there is a fault in the stability system. Ford technicians cannot replicate the problem. Many other owners appear to be having the same issue with the Ford Edge and F-150 trucks among other Ford vehicles. The fuel system displays a warning that the fuel inlet requires checking due to a vapor leak. Ford replaced a traditional fuel cap assembly with a capless system which appears to not seal fully or allows debris to keep the system from remaining fully sealed. There appears to be many other owners who experience this same warning light with a malfunction indicator light illuminated that cannot be turned off. If fuel vapor is leaking, there is risk of vehicle fire or explosion.

- Blaine, MN, USA

problem #10

May 152014

Edge 6-cyl

  • 40,000 miles
Vehicle failed annual safety inspection at approximately 40K miles. Dealer explained that front tie rod ends had failed and needed replacement. Made an appointment for service. Upon returning for service on the scheduled date at approximately 45K miles, dealer discovered leak in front rack and pinion assembly and explained entire front rack and pinion assembly needs replacement. As of this report, the vehicle is still with the local dealership's service department. The part to be replaced is on back-order. After quick internet search, discovered instances of same problem in steering & suspension with other 2011 Ford Edge and 2011 Lincoln MDX AWD vehicles. This is a safety issue in addition to being extremely costly in a relatively new vehicle for myself and other vehicle owners. This should be investigated. Thanks for your time.

- Gouverneur, NY, USA

problem #9

Nov 122013

Edge

  • 30,000 miles
The contact owns a 2011 Ford Edge. The contact stated that while traveling various speeds, the vehicle became difficult to maneuver. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 30,000 and the current mileage was 37,000.

- Maple Park, IL, USA

problem #8

Mar 092012

Edge 6-cyl

  • 300 miles
When faced with a situation that requires brisk accelleration, ie., passing, the car exhibits a strong tendency to steer to the right, torque steer. This has occured at a level that causes the driver to immediately take his foot off the gas pedal causing a reversal of the direction the car wants to go, right to left, and jeopardizes the completion of the passing move. As this occurs with the vehicle in the opposite lane, oncoming traffic, the car's occupants contined safety comes into question.

- Shelton, CT, USA

problem #7

May 172011

Edge

  • 500 miles
During acceleration, vehicle pulls to the right with steering wheel turn to the right. Pulling happens regardless of accelerating from stop or moving. The harder the acceleration, the harder the pull. During coasting and braking, vehicle travels straight.

- Las Vegas, NV, USA

problem #6

Feb 012011

Edge

  • 1,000 miles
I purchased a 2011 Ford Edge limited. Within 2 weeks I noticed the car was veering to the right. I took the car into the dealership and a 4 wheel alignment was performed. I had to take the car back within a few days as the car was still pulling to the right. A 2nd alignment was performed. A few days later I took it back again as the car was still veering to the right. This time the service manager came to me and said I found the fix on the Ford inner company memo. He then performed a sub frame adjustment. The car still veers to the right and I took it in once again and a 3rd wheel alignment was performed. After each wheel alignment I was informed an adjustment was made, something was "out of whack" I even took a salesman for a test drive in a different Edge car from the lot and the car veered to the right. I have spoken to the service advisor and she has mentioned that other Edge owners have brought their car in for the same problem as well as Lincoln customers. There are also severe problems with the Ford my touch sync system. I have taken my car in 3 different times for updates. I have been told that these updates will not fix the problems and that there are at least 6-10 more updates needed to hopefully fix all the problems. I believe the car pulling to the right is a severe safety issue.

- California, CA, USA

problem #5

Apr 062011

Edge

  • 9,000 miles
The contact owns a 2011 Ford Edge. While driving approximately between 10-20 mph, the contact attempted to make a right turn and the steering wheel locked without warning. The vehicle was driven onto the side of the road and the engine shut off. Upon restarting, the vehicle, the steering wheel functioned normally. The vehicle was taken to an authorized dealer where the ptu assembly was replaced. The similar failure recurred after the vehicle was repaired. The contact planned to take the vehicle back to the dealer. The manufacturer was made aware of the failure and recommended that the failure be diagnosed. The failure mileage was approximately 9,000.

- Bridgewater, NJ, USA

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