CarComplaints.com Notes: The 2015 Ford Edge has a trend of the engine dying while driving, which is typically considered a safety issue.
Owners report the stalling while driving problem is caused by the throttle body needing replacement. The problem typically occurs at low mileage & so the issue has been covered under warranty -- although by now, the 2015 Edge is generally past the full warranty period.
Ford knows about their Flexplate issues in the Edge and possibly the Escape. Here is my complaint. Purchased in 2016 my 2015 Edge from dealer that used as a shuttle with 11k miles. I purchased the 100k mile warranty and maintenance.
At 92,000 miles the transmission failed. A very hard stop and had it towed to the dealer. This was repaired under my extended warranty.
At 110k miles I had a service done, out of contract, however that's a separate complaint that these plans did not extend to 111k miles. About a week later I heard a not normal knocking. Upon returning to the dealer they indicated an inspection or diagnosis is required and that will be $175. I agreed. The diagnosis was a cracked flex plate. They also informed me that this is a known issue (3 separate service bulletins 2018 TSB 47398. 2019 TSB 19-2236 and 2021 TSN 2212) and it is not covered under a recall or warranty - and the quote would be $9500. They have indicated that due to the cracked or broken flex plate the crankshaft is damaged and the engine block will need to be replaced. I have never, or any mechanic I have asked, ever heard of a cracked or broken flex plate causing crankshaft damage. Of course I am extremely upset and still have 11 payments!
I have been working with Ford "customer care" and they are willing to cover some of these charges ($2500).
A D V E R T I S E M E N T S
Ford knows about their Flexplate issues in the Edge and possibly the Escape. Here is my complaint. Purchased in 2016 my 2015 Edge from dealer that used as a shuttle with 11k miles. I purchased the 100k mile warranty and maintenance.
At 92,000 miles the transmission failed. A very hard stop and had it towed to the dealer. This was repaired under my extended warranty.
At 110k miles I had a service done, out of contract, however that's a separate complaint that these plans did not extend to 111k miles. About a week later I heard a not normal knocking. Upon returning to the dealer they indicated an inspection or diagnosis is required and that will be $175. I agreed. The diagnosis was a cracked flex plate. They also informed me that this is a known issue (3 separate service bulletins 2018 TSB 47398. 2019 TSB 19-2236 and 2021 TSN 2212) and it is not covered under a recall or warranty - and the quote would be $9500. They have indicated that due to the cracked or broken flex plate the crankshaft is damaged and the engine block will need to be replaced. I have never, or any mechanic I have asked, ever heard of a cracked or broken flex plate causing crankshaft damage. Of course I am extremely upset and still have 11 payments!
I have been working with Ford "customer care" and they are willing to cover some of these charges ($2500).
So I may have to pursue legal action.
- Glenn M., Oakdale, CA, US