While driving on highway on dec4th heard a loud noise which sound like a explosion then glass came falling in my car ' took back to dealer ship with 3,100 miles on the car and they said its not covered in warranty and that it was some how my fault..and that they seen scratches..my question is how if all the glass is in the car and if something hit it where is it, why is it not in the car '..oh this is my third as last car from this dealer ship because, after calling my insurance company and the called she said he was rude...not one person ask was I okay this is glass falling from a panoramic sunroof thank god I didn't get hurt glass didn't fall in my eyes or ears'..last thing Ford is aware of this problem.after I told them I was coming to get the car I ask was the glass still in car and of course it was 'the customer service is outstanding

- St.Louis, MO, USA

I purchased a brand new 2019 Ford Edge with 10 miles on 11/23/2019 from stone mountain Ford (smf) in stone mountain Georgia. Four days later, I went into my garage to get in my car. I noticed the top looked wet... which I thought was strange since it had been parked inside a locked garage all night. I stood on my tiptoes and noticed the roof was strangely cracked with pieces raised up towards the ceiling of the garage. The sunroof had exploded.

- Cumming, GA, USA

I bought a brand new 2019 Ford Edge titanium on July 31, 2019, I have enjoyed the car right up to the moment on October 13, 2019 at approx. 3:30P.M. when my sun/moon roof exploded as I was driving on the highway at 55mph with my adult daughter in the car. I too had the shade closed so we weren't showered in glass. I was so shocked and it took a bit for us to realize what had happened just in time to see a large piece of the glass fly off the top of my car into the air behind me. Thank goodness there were no cars directly behind me. I am more than disappointed in Ford as they are not stepping up on this issue, but rather stated that "something must have hit the sun/moon roof and weakened the glass so it is not an issue that they are responsible for. I know nothing hit the glass and given that it has less then 5000 miles on it, it feels very much like a manufacturer defect problem. After seeing multiple complaints I am even more convinced that Ford should be taking responsibility for this. This was the second car I bought from Ford, the first was a 2014 escape titanium (no sun/moon roof) but I had to have the transmission worked on 3 times and the engine once in the first year. I submitted a complaint to Ford on that and was politely brushed off. Yet I gave them a second chance because I really like the Edge and thought surely it couldn't happen again. Although the issues aren't the same it is very unsettling to be having any issue with my new car. I now feel like I am stuck with a car for the next 6 years that I can't trust. Every time I drive it I'm wondering if it is going to happen again or will it be something else. How many sun/moon roof explosions with potential risk to the people in the car and in the vicinity of the car before Ford takes responsibility for this issue. My opinion of Ford and my local dealership have diminished significantly..

- Springfield, OR, USA

Horn barely audible. Ford claims it is ok..

- Ridgefield, CT, USA

While my mom(who is 82 and it is her car) and I were trying to get items out of her hatch area one of us somehow activated the hands free liftgate. First I heard the chime sound and wondered why it was chiming, then the gate started to come down. I simultaneously tried to push or hold it up as I was pushing my mom out of the way. We both got clear of it, but it completely shut. There needs to be some sensor or something that activates when it feels and object in its path. My mom now will not use her hatch on her brand new 2019 Ford Edge. She had a friend get 26 stiches in her head when her hatch came down on her.

- New Baltimore, MI, USA

Vehicle horn is barely audible. If on roadway or highway vehicles next to you cannot hear the horn. Vehicle had bracket for two horns but only one is present. Previous 2016 Ford Edge had two horns. Safety isue not having a clearly audible horn. Seems to be a problem with all 2019 / 2019 Edge and Explorer models.

- Ridgefield, CT, USA

When traveling on freeway, lane centering should steer away fro left lane. It doesn't correct until you get onto rumble strip on freeway

- Castle Rock, CO, USA

2/5/19, attempted to use parallel park assist for the first time. Following prompts on the display, pulled forward and stopped. Next screen prompted to remove hands from steering wheel, vehicle proceeded to back up slowly and turned into designated space, car accelerated with no time to apply brakes and impacted car parked behind me and stalled. Vehicle speed pushed the parked vehicle 30 ft. That vehicle stopped when it hit a parked car,2 spaces behind it. I called the dealer that day to add the incident to a scheduled servicing on 2/8/19. Serv dept ran diagnostics, no malfunction to the system. A test drive showed parking assist did not sense the curb during parallel parking, but registered for perpendicular parking. Results were unacceptable, it came too close to the vehicle next to it, no prompt to stop and pull forward. He backed into the curb, no prompt from assist feature. Findings were forwarded to Ford motor. 2/17/19, while at a red light, no other vehicles, the light changed to green, and when brakes released, collision avoidance sounded and sensors lit up. Vehicle was not moving. I received a letter that Ford does not believe the subject vehicle qualifies for compensation because the dealership test drove the vehicle and could not be duplicate complaint. 5/29/19, the serv mng explained that another service department verified all sensors and wiring are operational. A technician test-drove it and assured me that everything worked properly. I drove my vehicle to a parking lot, and tried to use park assist. It indicated an empty spot, and proceeded to auto-park. The sensors did not indicate a car already parked there. It gave no warning to stop, I manually terminated the assist. The service dept asked for the vehicle, so a field service engineer could test the system. They concluded the system does not work as it should and no update is available at this time.

- Solomons, MD, USA