This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1997 Ford F-150. The contact stated that both fuel tank straps fractured and caused damage to the fuel tank filler neck. The vehicle was recently repaired under NHTSA campaign id 11V385000 (fuel system, gasoline: Storage: Tank assembly: Mounting. The dealer and manufacturer refused to replace the fuel tank. The vehicle was not repaired. The approximate failure mileage was 160,000.
The contact owns a 1997 Ford F150. The contact stated that when she attempted to refuel the vehicle, fuel would leak out onto the ground. Neither the dealer nor the manufacturer was notified of the failure nor was the vehicle diagnosed or repaired. The current and the failure mileages were 168,000. The VIN was unavailable.
The contact owns a 1997 Ford F-150. The vehicle was included in the recall associated with NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting) and was repaired. After the repair, the contact noticed that fuel was leaking near the rear strap of the fuel tank. The vehicle was taken back to the dealer where the technician advised that the fuel tank was not covered under the recall. The contact stated that the corroded straps fractured was what caused the failure and the manufacturer should replace the fuel tank as well. The vehicle was not further repaired. The approximate failure mileage was 113,628.
The contact owns a 1997 Ford F-150. While refueling, the contact noticed fuel leaking from the fuel tank. The contact inspected the vehicle and discovered that the rear fuel tank strap was fractured due to corrosion and approximately one gallon of fuel spilled. The vehicle was taken to the dealer for diagnostic testing where the technician stated that the vehicle was included in the recall under NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting) and would be repaired. After the recall repair, the contact noticed fuel continued to leak from the fuel tank neck. The vehicle was taken back to the dealer but the technician stated that the fuel tank neck was fractured. The technician stated that the fuel tank would have to be replaced but was not covered under the recall. The vehicle was not further repaired. The VIN was not available. The approximate failure mileage was 239,000.
The contact owns a 1997 Ford F-150. The contact stated that the vehicle was included in the recall associated with NHTSA campaign id number 11V385000 (fuel system, gasoline:storage:tank assembly:mounting). The vehicle was taken to an authorized dealer and the contact was informed that the rusted straps also contributed to the corroding of the fuel tank, creating holes in the tank. The contact was also informed that repairs to the fuel tank were not included in the recall. The manufacturer was made aware of the failure, but offered no assistance. The vehicle was not repaired. The failure and current mileages were 126,000.
- Warsaw, MO, USA
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The contact owns a 1997 Ford F150. The contact received NHTSA recall notice 11V385000 ( fuel system, gasoline:storage:tank assembly:mounting) and the recall was repaired by the dealer. Approximately two weeks later, the contact noticed that the fuel tank was leaking. The dealer was notified of the failure; however, they did not offer any assistance. The manufacturer was aware of the failure. The vehicle was not repaired. The current and failure mileage was 150,000.
The contact owns a 1997 Ford F-150. The contact stated that after receiving notification of NHTSA campaign I.D. 11V385000 (fuel system, gasoline:storage:tank assembly:mounting), the vehicle was taken to the dealer for recall repairs. After inspecting the vehicle, the dealer advised that the parts needed for the recall repair were not available. The contact called manufacturer to complain about the dealer not having the parts and the manufacturer advised that the dealer should have the parts readily available. The dealer then stated that the manufacturer had to send the parts in order for the recall to be completed. The manufacturer sent the parts for the recall. The failure mileage was 11,612.
The contact owns a 1997 Ford F-150. The contact received NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting) and took the vehicle to the dealer to be repaired where he was informed that the fuel tank was leaking gasoline which included the one hundred dollars that was placed into the tank the previous day. The dealer advised the contact that the tank needed to be replaced; however, they would not cover the cost since it was not a part of the recall. The manufacturer was not notified nor was the vehicle repaired. The current and failure mileage was 116,000.
The contact owns a 1997 Ford F150. While driving approximately 15 mph, a strong gasoline fuel odor emitted inside of the vehicle. The contact noticed a rapid decrease in the fuel level displayed on the fuel gauge. There was a recall related to the recall defect under NHTSA campaign 11V385000 (fuel system, gasoline: Storage: Tank assembly: Mounting). The vehicle was towed to an authorized dealer for the recall repair. The fuel tank was damaged as a result to corrosion and the dealer stated the owner would be responsible for the repair expense. The manufacturer was notified of the problem. The approximate failure mileage was 162,000.
The contact owns a 1997 Ford F-150. The contact stated after receiving a recall in regards to NHTSA campaign id number 11V385000(fuel system, gasoline:storage:tank assembly:mounting), the vehicle was repaired. She noticed that there was a leak coming from the vehicle along with a strong odor after the recall repair was performed. The vehicle was taken to the dealer who advised her that there was a leak in the fuel tank where the old straps were removed. The manufacturer was contacted and offered no assistance. The vehicle was not repaired. The failure and current mileage was approximately 90,000. The VIN was unavailable.
The contact owns a 1997 Ford F150. The contact stated that the fuel straps fractured, causing the fuel tank to detach from the vehicle, damaging the filler neck. The vehicle was taken to the dealer who repaired the fuel straps under NHTSA campaign id number: 11V385000 (fuel system, gasoline: Storage: Tank assembly: Mounting), but the dealer advised that the fuel tank and filler neck were not included in the recall repair and would be at the owner's expense. The manufacturer was notified of the failure who advised the contact to keep the receipts for the repairs at his expense and offered no further assistance. The failure mileage was 244,000.
The contact owns a 1997 Ford F150. The contact stated while driving 25 mph, the fuel tank straps fractured, causing the fuel tank to detach from the vehicle. The vehicle was towed to the dealer who refused to repair the vehicle due to rust. The manufacturer was made aware of the failure. No repairs were performed. The current and failure mileages were 126,000.
The contact owns a 1997 Ford F-150. The contact received notification of NHTSA campaign id number: 1V385000(fuel system, gasoline:storage:tank assembly:mounting). Prior to the contact receiving the notice, he had already performed the recall remedy because he had encountered the failure. The failure also caused damage to the fuel tank vent. After discussing the failure with the manufacturer, they agreed to reimburse him for the cost of repairs to the straps but not for the vent. The vehicle was not further repaired. The failure mileage was approximately 170,000.
The contact owns a 1997 Ford F150. The contact stated that the fuel tank was leaking. The vehicle was taken to the dealer for repairing to the fuel tank straps under NHTSA campaign id number: 11V385000 (fuel system, gasoline: Storage: Tank assembly: Mounting) but not for the fuel tank itself. The manufacturer was notified of the failure who advised that the dealer only repair the fuel tank straps and not the fuel tank. The failure mileage was 149,000.
The contact owns a 1997 Ford F-150. The contact stated that the vehicle was taken to the dealer for repairs under NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting). The dealer refused to repair the defect because the cross member was rusted, causing the fuel tank to hang abnormally. The dealer and manufacturer denied any assistance with repairs to the vehicle. The vehicle was not repaired. The failure and current mileage was 245,492.
Fuel tank strap mount rusted and caused the strap to come through the mount. The fuel tank was hanging by the front strap. Took it to the Ford dealership for the recall and was informed only the straps were recalled. Truck is still at the Ford dealership waiting for the recall to be done. This could result in the same outcome as a strap breaking.
The contact owns a 1997 Ford F-150. The contact stated that after the vehicle was taken to the dealer for repairs under NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting). The dealer advised that they were unable to perform the recall repairs due to the frame exhibiting excessive rust. The contact called the manufacturer and filed a complaint. The contact believed that the rust was due to a manufacturing defect. The failure mileage was 246,000. The VIN was not available.
The contact owns a 1997 Ford F-150. While driving approximately 40 mph, the contact heard a loud banging noise outside of the vehicle. The contact drove to the side of the road and noticed one of the fuel tank straps was completely corroded. The fuel tank leaked a substantial amount of fuel and in order to resume in operation both of the fuel tank straps were secured temporarily with rope. Most recently, the vehicle was repaired under NHTSA campaign id number 11V385000 (fuel system, gasoline: Storage: Tank assembly: Mounting). The contact was displeased with the recall repairs because it failed to include the replacement of the fuel tank. The manufacturer was notified of the problem. The approximate failure mileage was 110,000.
The contact owns a 1997 Ford F-150. The contact made a previous repair to the rusted fuel tank straps. After the vehicle sat idle for two weeks, the contact noticed fuel leaking from under the vehicle. The manufacturer was contacted and advised the contact to call the dealer to have them repair the vehicle. The vehicle was not taken to the dealer for repairs. The failure mileage was 87,000.
The contact owns a 1997 Ford F-150. While refueling the vehicle the contact noticed a fuel leak. The vehicle was taken to a dealer for diagnostics where the technician stated that the fuel tank strap was fractured and the vehicle was leaking fuel. The dealer refused to repair the vehicle because the vehicle had a skid plate. The vehicle was not repaired. The approximate failure mileage was 325,000.
A D V E R T I S E M E N T S
- Rocksford, IL, USA