This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As a result of the unwanted transmission shifting recall issue, my truck has experienced damage causing permanent transmission damage. Dealer claims that Ford has only authorized a computer update; their unwilling to repair the resulting issue until Ford give authorization to do so. When I contacted Ford the representative said Ford is only authorizing computer update, despite the fact that the faulty program has caused damage to the transmission.
The contact owns a 2011 Ford F-150. When the vehicle was started and shifted into drive, it lunged forward even with the brake pedal depressed. The failure began ever since the vehicle was purchased three months ago. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 184,000. The VIN was unavailable.
While vehicle is in motion transmission goes into fifth gear and speedometer goes to 0.also vehicle sometimes will not shift out of first gear upon accelerating.
The contact owns a 2011 Ford F-150. While driving approximately 47 mph, the vehicle shuttered and the speedometer decreased to zero. Also, the wrench icon illuminated. The vehicle was pulled over to the side of the road, shut off, restarted, and driven to the contact's residence. The contact received notification of NHTSA campaign number: 19V075000 (power train). The vehicle was taken to autonation Ford orange park (7700 blanding boulevard, jacksonville, fl 32244, 904-270-9943) where the technician reprogrammed the computer system. The contact stated that based on the manufacturer's customer satisfaction program (16N02), the automatic transmission mold should be re framed. The manufacturer was made aware of the failure and stated that the VIN was not included in the program. The vehicle was not repaired. The failure mileage was approximately 101,280.
The contact owns a 2011 Ford F-150. While driving 35 mph, the vehicle shifted into low gear and caused the wheels to seize. The vehicle was taken to hutcheson Ford (308 N outer rd, St james, mo 65559) where it was diagnosed that the frame harness needed to be replaced. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 124,949.
- Steelville, MO, USA
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The contact owns a 2011 Ford F-150. While driving approximately 65 mph, the vehicle downshifted into first gear and the driveshaft was on the floor. The vehicle was towed to an independent mechanic and the driveshaft was replaced. The vehicle was taken to a transmission specialist to have the transmission replaced. The contact received a recall notification for NHTSA campaign number: 19V075000 (power train) in March of 2019. The vehicle was not repaired. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The approximate failure mileage was 104,887.
On Wednesday, March 13, 2019, I was traveling in my 2011 Ford F150 VIN#(xxxx) on the highway. During this time, I was traveling at approximately 65-70mph. About 1 minute after getting onto the highway, I felt a large knock in the transmission, and subsequently the vehicle downshifted from 6th gear into 1st gear, on its own, without warning! this action caused the rear tires to lock up, and the truck temporarily skid out of control, and drop speed to approximately 35-40 mph in the middle lane on the highway. Thankfully, I was able to retain control of the vehicle, and there was not anyone near me, and I was able to avoid a serious crash. Also, thankfully, I was on my way to work, and I luckily did not have my 5-year-old or 2-year-old in the vehicle with me. I immediately pulled to the side of the road, to compose myself, and re-evaluate the situation at hand. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
After completing a required recall, my truck speedometer and odometer 'zero'd' out while in motion. This occurred multiple times, most recently while on the freeway. When it occurred on the freeway, the back wheels felt like they locked up. I pulled to the side of the road to check for flat tires, as that was my first thought. All tires check out ok. I turned the vehicle off and turned it back on. This caused the speedometer and odometer to return to normal functionality. I returned the vehicle to the dealership as I thought that the new update may not have been successful. The dealership advised that the software update process was successful and could not be redone. I read a couple of internet blogs of where other owners had the same type of issue. If the update caused other faulty parts to be exposed, I understand. However, the vehicle should not lock its tires while in motion, especially at freeway speeds as this is a serious safety issue. The picture that is attached is when the issue first occurred. The same indicators occurred the second time, when I was driving on the freeway.
The contact owns a 2011 Ford F-150. The contact stated that the vehicle independently downshifted into first gear, which caused an abrupt reduction in speed. Also, the gear would occasionally remain in neutral and would not properly change over. An independent mechanic was contacted. Months later, after the failure had been experienced intermittently, the contact received notification of NHTSA campaign number: 19V075000 (power train), but the part was not available. Red mccombs Ford (8333, I-10, san antonio, tx 78230, (210) 996-2678) was notified and a diagnostic appointment was scheduled. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Truck was recalled for "drivability issue in sudden downshift". had atw inspection and recall fix 3/12/2019. As driving back from dealership the transmission down shifted I returned to the dealer and was told I needed a complete transmission rebuild cost $3000!
The contact owns a 2011 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called brinson Ford (1951 martin luther king jr blvd, corsicana, tx 75110, 903-874-8880) and was informed that the parts were on backorder until the second quarter. The manufacturer was not contacted. The contact had not experienced a failure. The consumer stated dealer was given information on software update but indeed verified the dealer had the correct information.
The contact owns a 2011 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was notified and stated that parts would not be available until June of 2019. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2011 Ford F-150. The contact stated that the electric transmission would not engage into the reverse gear and the backup camera did not work. Reynolds Ford of okc (7320 northwest expy, Oklahoma city, ok 73132, (833) 821-8065) stated that the lead frame needed to be replaced. The dealer and the manufacturer both stated that the lead frame was not included in NHTSA campaign number: 19V075000 (power train). The contact was informed that she would be responsible to pay for the lead frame repairs even though it was related to the recall. The recall indicated the failure of the output speed sensor that caused the transmission to downshift unexpectedly. The failure mileage was 190,000.
The contact owns a 2011 Ford F-150. While driving approximately 55 mph, the transmission downshifted into first gear independently. The vehicle was taken to village motors Inc. (784 wooster rd, millersburg, oh 44654) where it was diagnosed that the software needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 57,000.. consumer stated truck downshifted to first gear on two consecutive days. One time at 55mph and second time at 35 mph. Ford dealership said software unavailable for repair.
The contact owns a 2011 Ford F-150. While driving various speeds above 30 mph, the transmission independently downshifted into first gear. As a result, the vehicle abruptly decelerated. The cause of the failure was not determined. Candy Ford (403 lansing St, charlotte, mi) and the manufacturer were notified of the failures. The failure mileage was 68,000.
The contact owns a 2011 Ford F-150. While driving 65 mph, the vehicle would downshift into different gears. In addition, the speedometer dropped to zero. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The dealer and manufacturer were not notified of the failure. The approximate failure mileage was 71,151.
The contact owns a 2011 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Performance Ford (1800 South main street, bountiful, ut 84010, (801) 292-4433) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Rancho Cucamonga, CA, USA