This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle fire. I started the vehicle up in my driveway and heard a small pop/explosion and smoke came out from under the hood. I immediately shut off the truck, popped the hood and could not identify the source of the issue. I started the truck again and noticed where the fie/smoke was, shut off the truck, and proceeded to rush into the house to grab the kitchen fire extinguisher and put the fire out. Thankfully I was not driving and my house didn't catch fire. I called my mechanic and had the tow truck deliver the vehicle to him and they confirmed that it was the oem alternator that was the cause of the fire. I contacted the dealership wanting to report the issue and the dealership in their words said "not sure what you want us to do?" not are you ok, this is serious let us help, etc. Just a simple passing the buck to a 1800 number to Ford. I filed a case with Ford Motor Company, but that too was a joke. They didn't care either. I was told they'll file it as negative feedback and since I was so upset, I was directed to create a complaint with NHTSA. I found this very disturbing as Ford appears to not have cared one bit about their manufactured vehicle catching fire or the possibility of someone getting hurt or killed. I hope this complaint finds the right people and prevents a real accident or tragedy from happening. At this time I don't have the repair invoices as the fire did a decent amount of damage even though I did put it out within 60 seconds of it starting. The mechanics are still assessing all the damage done. Since the fire was in the engine bay area on the bottom, there isn't much visible burn damage (and it is currently covered in dry chem from the fire extinguisher). I did file a case with Ford as mentioned and if you need the case number I'd be glad to provide it.
On 2 separate occasions with me and 1 occasion with a Ford service tech. (all of which occurred between the dates of Sept 13 and 18, 2019) my F150 engine shutdown while driving. My first occurrence was while attempting to accelerate onto interstate 24 in chattanooga, tn. Second occurrence was when I was driving in heavy afternoon traffic on us hwy 27 in rossville, ga. Both times I was able to coast the vehicle to side of the road or parking lot to re start vehicle. After each occurence I took vehicle to a mechanic to check vehicle. The first time was a local shop due to know dealerships close by, second time I was close to mtn view Ford in chattanooga, tn. After trouble shooting and vehicle shutting off on the technician, they were able to trace the use down that is pictured. The truck did not leave any error codes or indications to issue. When the vehicle was not causing the immediate issue it was running fine with no problems indicated. The technician did indicate to me that this has happened several times that he was aware of. With that being said, I feel that this issue should have been placed into a recall due to the danger that I encountered with the vehicle shutting off while on interstate and major highway with no indications of issues. I have attempted to contact Ford about this issue but their automated system does not offer a path to report issues.I was told that this fuse is the one for the fuel pump. Mdf
Driving on I-10 in Arizona pulling a camper engine suddenly shut off. Pulled over, restarted engine, tried again, shut off again couple miles later. Did this several times until we reached Ford dealer. They found fuel system MINIfuse had melted in fuse panel. With very little research found this has been a issue since 2009-2014 trucks. Ford refuses to address this problem. They have a tsb for it. They move fuse to open slot in fuse panel & put a heavier fuse that can handle load. Not only did this cost me $500. But also put me & my family in extreme danger (shut down on freeway with 18wheelers next to us) someone needs to make Ford stand behind their product. I'm not the only one check F-150 forums, many others. Thanks
The connector that plugs into the blower motor resistor is loose and gets hot causing the connection to be lost is there a recall on this connector. From what I have read and heard that there has been trucks catching on fire and burn to the ground. If you could please contact me at (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
- Trenton, FL, USA
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Left for work this morning (April 29th 2019). Temp was 48, left the hotel and turned on rear defrost, smelled a burning electronics smell within about 2 minutes after turning on the rear defrost and heard a loud pop as I was traveling at 35mph. I looked back to see my driverside rear window completely shattered. Called Ford and asked them if they new of anything, they just brushed me off. Im concerned greatly more for the electrical smell even though im highly upset about the window. I dont want a vehicle fire. This is a factory defect, not a wear and tear item or a consumable. I am thoroughly convinced Ford needs to fix this, both my window and the electrical burning smell. I worked at a dealer as a technician, if my truck catches fire, I will hire a lawyer.
The service advancetrac and hill descent control fault come up on my dashboard and my power steering does not work. While most vehicles can be driven without power steering but this truck is not drivable without that feature. The lights and blinkers do not work. These faults happened while driving and I almost lost control of my vehicle and crashed. I'm lucky I didn't hit and kill somebody. This is a huge safety issue for which afford already knows about but refuses to fix our truck.
Wiper motor, radio/ ignition system, remote locking/ unlocking & cruise control. 1st issue: Wiper motor will not turn to off, the wipers run intermittently in the off position every 20-30 seconds the wipers will run. Pulled fuse until repairs can be made to switch and/or module. 2nd issue: When ignition is turned off & key removed, and the radio is playing or off, a low battery warning message appears: Remove ignition key and turn off the radio. The issue will not cure unless truck is vacated & locked. Dealer can't replicate issue no repairs made but still occurs from time to time. 3rd issue: Power lock/ unlock by remote does not communicate with truck intermittently, replaced both remote batteries still having issues getting truck to unlock/ lock. Dealer can't replicate problem & no repairs are made. 4th issue: Cruise control will not disengage when pressing brake pedal, have to turn off cruise control from steering column. This issue never returned to date of this complaint, no repairs made. This issue should be a safety concern. With all the issues with truck no warning dash messages or lights. Thanks, (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2014 Ford F-150. The contact stated that the vehicle would crank, but not start. The contact referenced an unknown technical service bulletin (tsb) regarding a fuse burning out that needed to be relocated. The tsb also indicated that the fuse should be covered by a Ford warranty. The vehicle was taken to sonora Ford (13254 mono way, sonora, ca 95370, (209) 532-5593) where it was determined that the fuse was not covered even after the contact showed them the tsb. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 75,000.
As I was entering an on ramp to the freeway, the vehicle suddenly downshifted from 5th gear to 2nd and the speedometer jumped from around 45 to less than 20 and back up again. After getting on the freeway, the vehicle seemed to have paused, the speedometer again jumped from 65 down and up again.
The contact owns a 2014 Ford F-150. The contact stated that the power locks on the driver's side door malfunctioned. As a result, the contact had to manually lock and unlock the door. Jim hudson Ford (1201 w main St, lexington, SC 29072, (803) 359-4114) advised the contact to call the manufacturer to be added to the list for an unknown recall. The manufacturer referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was 60,000.
When ignition is turned off, and the radio is still playing, a low battery warning message appears with instructions to remove ignition key and turn off the radio. In the past, after several of these messages, there was no power to start the engine.
On December 5, 2018, my 2014 Ford F-150 FX4 caught fire at the bottom of my driveway. I went out to start my truck to take the garbage to the road for pickup. I put the truck in park and began to unload the garbage from the back of truck. After unloading the last bag, I noticed smoke coming from under the hood, by the time I went to pop the hood smoke and already taken over the cab and a fire had started underneath the passager side dashboard. I rushed to call 911, by the time the fire department arrived the truck was a total loss. The heater stopped working moments before the fire and the fire department ruled it an electrical fire, likely from the heat source.
Turned on the rear window defroster to clear the window of ice, the unit overheated, did not blow a fuse, instead got so hot it burned and smoked and shattered the window! this happened in motion. This is extremely dangerous! Ford needs to recall these windows!
Driving down the interstate at 70 mph, the "check brake system" warning flashed on the dash. I went to push the brake pedal and it was locked in place. I physically could not depress the pedal, not even enough to disable the cruise control. I had to switch cruise off on the wheel, shift to neutral, and coast to a stop on the shoulder of the highway. Shut the truck down, turned back on and the code disappeared and my brakes worked again. Later that day, the exact same thing happened on the interstate again. Physically could not depress the brake pedal. It was like it was locked in place and I could not bring the truck to a stop. I took my truck into the dewey Ford in ankeny, ia a couple nights later and they began diagnostics. 4 days later, they could not reproduce the problem, and advised me to come pick up the truck. Nothing against the dealer, as they cannot fix what they can't reproduce, and they were kind enough to provide a loaner and a discount on the diagnostics fee, but Ford corporate really needs to get involved on this safety concern. I've tried calling their customer service, but they will do nothing until it can be diagnosed. If the dealer can't find the problem, then Ford needs to send a product support representative to diagnose it themselves. As of today, my truck has done this 4 times since leaving dewey, but always when I am too far from their store to drop it off. At this point, im scared to drive my truck in traffic or with passengers. Please use your powers to relay this to Ford as we have a serious problem that they are ignoring. I have a receipt from the dealer for the diagnostics if a copy of this is needed for my complaint.
The truck was brought for service initially because the ac blower was not working properly. It was turning on and off by itself. The dealership determined that the motor speed control module has to be replaced in order to operate normally. The module was replaced on 7/13/18. On 11/20/18, I brought the truck back to service because the ac blower wasn't working again. And after further investigate, the technician found the pigtail going to the module replaced burned. Both of the times, the service was paid in order to get the work done, and the reason behind this issue was a high resistance caused the harness to get burned.
Airbag light has been coming on over the past couple years. I have taken the truck in to Ford dealer service centers for multiple visits and have spent a considerable amount of time and money trying to solve. Most recently, the truck was at the dealer with the airbag light on and while troubleshooting, the light turned off. As soon as the light was off, there was nothing else that could be done other than returning to the service center if/when the light came back on. I have been told that if the airbag light is on, none of the airbags will deploy. This is a very serious safety concern for a modern vehicle that I have been prudent in trying to remediate but have not been able to resolve the issue. Regarding what specifically occurs, when starting the truck either the airbag light will be on or off. If the light is on, it typically remains on and does not shut off regardless of how long the truck is continuously operated. If the light is off, it remains off and does not come on regardless of how long the truck is continuously operated. I have not yet been able to detect a pattern (time of year, weather, amount of time since it was last driven) with when the airbag light comes on.
The contact owns a 2014 Ford F-150. While operating the vehicle, the rear defroster failed to operate. The failure was not diagnosed or repaired. The local dealer (amato Ford, 1510 main St, mukwonagon, wi) was notified of the failure. The manufacturer was notified and no S*olution was offered. The failure mileage was 30,000.
There seems to be a problem with the rear defroster system on all Ford F150's from 2011thru 2016. It either just stops working causing a electrical short and possible fire and electrical damage or bodily injury if contacted by a person, or most commonly it will shatter the rear window causing a visual obstruction out the rear while driving. Another issue with this defect is that when the window does shatter, it has been known to create a hole in the glass which could lead again to a person being injured with the broken glass. I did some research on this, and within 20 minutes I have discovered over 200 other customers with the same problem. Unfortunately the dealers nor the customers notify the manufacture of the issue. I don't know how many of these have been replaced by warranty, but it seems that the Ford dealers say it is a $700 repair because you have to replace the whole rear window and there for no one wants to take the responsibility of fixing it. This is a serious safety issue due to the risk of possible bodily injury and driving hazard restricting the vision while driving. Please, could you help with resolving this serious issue. Thank you
Rear window panel shattered in place due to the defroster overheating. There had been no prior damage to the window, and the window shattered while the car was stationary and idling in the parking lot at my work, only to defrost and warm up. In the attached images, it is evident from the picture inside the vehicle that the window has completely cracked, and from the outside, it is proven that there was no impact of a foreing object that resulted in this.
A D V E R T I S E M E N T S
- Farmington, MN, USA