This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Honda Pilot. The contact received a notification for NHTSA campaign number: 14V700000 (air bags); however, the part needed to do the repair was still not available. The contact felt the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Honda Pilot. The contact received a recall notification for NHTSA campaign number: 14V700000 (air bags) and stated that the part needed was unavailable to perform the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign numbers: 14V351000 (air bags) and 14V700000 (air bags); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign number: 14V700000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign number: 14V700000 (air bags). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Kailua, HI, USA
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I own a 2004 Honda Pilot. I received the recall notice in Feb 2015 of the issue with the passenger side air bag. I called my local dealer, brown's arlington Honda, for repair. The dealer said the parts are back ordered, and would take 3-4 weeks to arrive, and said they would order the parts. I called today, 1 April 2015, 6 weeks later, and the parts have not arrived. The dealer says it will be another 3-4 weeks. It appears both Honda and brown's arlington Honda are purposefully dragging their feet on this recall repair.
The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign number: 14V351000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign number: 14V700000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign numbers: 14V351000 (air bags) and 14V700000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2004 Honda Pilot. The contact received a recall notification for NHTSA campaign id numbers: 14V351000 (air bags) and 14V353000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Honda Pilot. The contact stated that the vehicle failed to start. The contact also stated that the air bag warning light illuminated. The vehicle was taken to a dealer, but was not diagnosed or repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 14V351000 (air bags); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified of the failure. The failure mileage was unknown. Updated 6/18/15 updated 9/27/2017
Dealer completed campaigns 14-045 and 14-046 front air bags on November 11, 2014 for our 2004 Honda Pilot which is located in Florida. Subsequently received a second airbag recall notice NHTSA 14V-700 dated January 2015, front passenger air bag. Called dealer for appointment, service manager reports completion of the earlier 14-045, 46 is sufficient, not necessary to complete 14V-700. Called Honda America, same response. Honda America would not provide written documentation, recall is still shown as open this vehicle.
The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign numbers: 14V700000 (air bags) and 14V351000 (air bags); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Honda Pilot. The contact received recall notices for NHTSA campaign numbers: 14V351000 (air bags) and 14V353000 (air bags). The contact received the initial recall notification in October of 2014, but the parts were unavailable. In addition, the contact stated that another recall notification was received in December of 2014, but the parts were still unavailable. The contact had not experienced a failure.
I called the 800 number listed on the letter to Honda owners to enquire as to whether my Honda Pilot was subject to recall for the driver's side airbag. The operator, "[xxx]" (decline to provide last name), stated that it was not. When asked why it was not as it was in the affected year range, 2003-2007, she stated that the recall was VIN specific. When asked how Honda could know that as they don't know the vehicle content by VIN (per [xxx] at the same number the day before), she could not answer. I asked her if Honda could assign a case manager to determine whether or not my vehicle contained a takata driver's airbag and she stated that I would have to contact a dealer on my own. When asked if she would confirm this with her supervisor, she did so and replied that what she had said was official Honda policy. When asked her supervisor's name she declined starting that she could not reveal this information. When informed that a contemporaneous record of this call had been transcribed and would be provided to counsel in the event of an incident involving my vehicle's airbags she was noncommittal. I would hope that this sort of reaction in the course of a voluntary manufacturer's recall will be noted by NHTSA in its review of this matter. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2004 Honda Pilot. While driving approximately 45 mph, the vehicle was involved in a roll over crash. The air bags deployed. The contact's wife sustained a broken back due to the deployment and received medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 195,000.
We were on another summer trip and the airbag warning light came on. This is the big red light to the far left of the panel. Calling Honda in franklin tn they had no idea what could happen while continuing to drive the vehicle. Calling another dealership they assured me that it was most likely a sensor and the airbags would simply not deploy. Honda as recalls now for bad airbags. 1- our 2004 does not fall into the recall period 2 - Honda should pay for any issue related to bad airbag technology regardless of how old the car is, just like they do with seat belts. If we would have been in a wreck during the time that light was on, the airbag would not have deployed. 3- any part of the airbag/sensor/ seatbelt system should not be merely covered under a limited warranty. It should be covered for the life of the car. This is a safety issue. If they cannot stand behind the safety of the car they need to get out of the business.
Airbag (SRS) light is on. Dealer indicates vehicle needs complete SRS unit total cost of $743.23 plus tax. Dealer did not indicate that part was under warranty or covered by any recall.
SRS red light on. No previous collisions or airbag deployments. Dealer states that SRS controller needs replacement, but not covered by Honda. Airbags might not deploy in accident. Cost prohibitive to replace SRS controller in houston, tx, they want $800-$1000 to replace this safety item. Calling Honda customer service about premium and exploitive prices charge by their dealers in houston is of no avail. Honda should take notice of this problem seriously before anyone gets injured in car crash by failure of airbag deployment. At minimum, I expect Honda to offer minimum or subsidized pricing and prevent customer exploitation by their dealers. Please help.
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- San Jose, CA, USA