CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took Jeep in to have a sensor replaced (oil pressure) sensor. While at the dealership they also did a safety recall update. After getting the Jeep back the 4 wheel would not engage and neither would the gas pedal. Took Jeep back and they still have not fix. Said the sw update could not have caused issue. Said they reached out to Chrysler Jeep. Jeep will still not engage the 4 wheel and still at the dealership-marks casa dealership in abq-New Mexico. Any assistance would be appreciated or even assist with contacting dealership on issue. Update from him today. It appears more weird issues have arised. Now my Cherokee is autonomously engaging the rear locking diff. For no reason. The service techs don't know what to do. Suggesting replacing the cost is very high. Had no issues till they did the flash on Jeep.
I have a 2014 Jeep Cherokee with 54,105 miles. Five times over the last month while driving, all the gear shift lifts turn red and a message comes up that says service shifter. When I park the car, shut it off and restart, the message is gone and the lights are no longer red. I have red many, many messages of people with identical issues. Please look into this problem.
A few months after purchasing my new Jeep Cherokee 2014, it locked up. A huge boom sound was made each time I went to shift gears. The dealer sent a tow truck to Transport to the dealer. They then rented me a car. After keeping my vehicle for several weeks the part came in and a repair was made which "fixed" the vehicle for a while. Then a few months later it locked up again, another repair and it took weeks and a rental car. Then after a third visit a new transmission was installed. The car has been alright until this week, Sunday, Sept. 29, 2019, when the exact same thing happened again. I have 80,000 miles on it and only 60 on this transmission.I was not given a rental car this time. They once again did the valve body replacement, etc. So now I am wondering how long before the transmission completely goes out" I was charged $444 for this repair and feel it should have been covered under the powertrain warranty? please explain why it wasn't. I've enjoyed my vehicle when it has been in good working order, however I feel your company should make good on their warranty and product. You should have copies of all of my work performed as it was all done at your Jeep dealership.I have paper copies of my records, however some times when I took it in after purchase. I wasn't always given proof of it being seen. Shouldn't this qualify for a lemon"
While traveling at approximately 45mph, my dash gave me a message "service shifter". this had never occurred in over 81K miles. 100 miles after recall V69 was fixed, I got message twice. It does not leave an error code in the computer. If you turn off the vehicle and restart it goes away.
The past four years I have experienced multiple issues and safety concerns with this vehicle. The vehicle unexpectedly shifts into neutral, lurches forward and even stalls out. Multiple times I have been unable to restart the car.this has happened on highways, back roads residential streets. It is vey unpredictable. The steering wheel locks up. I have had it towed to the dealership and have brought it in multiple times. I always get the same response. "we can not duplicate your concerns.'now all of a sudden there is an actual recall for the complaints I have been reporting for years. I have had two cases with Chrysler Jeep, however they do not seem to understand that four years of dealing with an unsafe car is a complete joke. The car is in the shop again. I do not have any confidence that this issue will be resolved.
- Beaufort, SC, USA
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About a month ago I noticed that when I started my vehicle all the lights lit up red on my gear display on the counsel. I took my vehicle in for an oil change and was told there was a recall that needed performed that had to deal with the computer update for the shifter. The recall was performed on Sept. 20. since this time my dashboard menu has locked itself on ' service shifter' in addition to all gears lighting up red, 3 times. Once while I was driving down the interstate at 75 miles an hour. Forcing me to pull over turn off the ignition and restart the vehicle to free my dash so I can even see my speedometer. The other two times occurred when starting my vehicle and putting it in reverse.
I have taken my Jeep in numerous times for the transmission it jumps doesn't go into gear.all I here it's fine! I am the original owner I have taken it in for every recall and it still isn't right I have a file on my Jeep
Bought the car about 6 months ago started having issues with transmission shifting and took it in and they told me all it needed was a software update and still to this day I have even more issues car don't start at time and then when it does check engine light turns on and when I try to put it on drive I big a big club I noise and you can really feel the car shake from the shift and and says service transmission and then all of a sudden all the service light come of by far the worse car I have ever bought!! and tell this day I still have those issues
The contact owns a 2014 Jeep Cherokee. While driving 35 mph, all the gear shiftier indicators and the service shifter warning message illuminated. The contact was able to park on the side of the road and, after turning the ignition off and on, the vehicle resumed normal operation. The contact stated that the vehicle was serviced in August of 2019 per NHTSA campaign number: 19V447000 (power train). The contact called reedman toll Chrysler Jeep Dodge Ram of langhorne (located at 140 old york rd, jenkintown, pa 19046, (215) 690-3770) where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The manufacturer was not notififed. The failure mileage was 62,700.
The contact owns a 2014 Jeep Cherokee. While driving various speeds, the vehicle shifted from first into third gear without warning. The contact heard an abnormal popping noise. There were no warning indicators illuminated. The vehicle was taken several times to tri-cities Chrysler Dodge Jeep (Ram 869 E stone dr, kingsport, tn 37660, (423) 799-3403) to be diagnosed, but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 71,000.
I purchased this vehicle used in the summer of 2018. At the time I noticed that it seemed to shift rather hard but didn't think much of it. Over the last year the shifting has gotten worse. It either shifts late while the engine is winding up causing a rather large jump depending on the speed. Or it doesn't shift out of gear at all causing me to slow down on highways and then accelerate again. In the last few weeks it has also started stalling at random times. Sometimes it will stall when shifting from reverse to drive. This morning it stalled while I was maintaining a speed around 30mph on a side street. I was stuck in the middle of the road until I was able to start the engine again. Even though the car was in park it wouldn't start because the computer still thought it was in drive. Issues are becoming more frequent in less than safe situations. These all seem to date back to the release of the vehicle. Either the software wasn't updated before I purchased the vehicle or the software update isn't a permanent fix. Either way it's just a matter of time before this causes an accident.
Vehicle stalls when proceeding forward from a complete stop. Vehicle will move forward a few feet, disengages for several seconds, and will finally reengage. This issue happens randomly with the 2014 transmission and has put me in danger several times. This transmission also shifts randomly and in a hard fashion. On multiple occasions I thought I had been rear-ended. I've complained to the dealer several times and they act like they haven't heard anything bad about the 2014-2015 transmissions.
When coming to a stop and the light turns green before making a complete stop, I give the car gas and it jerks. I've had the transmission recall done and it did seems to get better for a few weeks but now its doing it again
The contact owns a 2014 Jeep Cherokee. The contact stated that the service indicator illuminated when switching the shifter into park, drive, and reverse. After turning the vehicle off and restarting the engine, the service indicator was illuminated again. The vehicle was taken to an independent mechanic, but the cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 30,000. The VIN was invalid.
Gear becomes stuck in the transmission while driving at low speed causing vehicle to rock as if it was hit from the back, took it in multiple times and was told the transmission software need calibrated but I suspect it is due to unexpected shifting of the transmission to neutral, resulting in a loss of drive which may increase the risk of a crash.
2014 Jeep Cherokee currently with 61K miles. In the past couple of months, I've noticed all of the shifter lights come on. It's happened multiple times. No real consistency to when/where. Luckily, I've been in a position where I could pull over, shut the engine off, and restart it. That's been making the issue go away. This past week-end, it happened while on the expressway, and the "service shifter" warning also came on. I was only 5 minutes from my destination, so I just rode it out and it hasn't come back since. Googled the words 'service shifter' and found a lot of similar complaints from a variety of Cherokee with a variety of model years. I have an appt coming up, but after reading thru the comments found on google, don't have a lot of faith in the resolution. Chrysler Jeep needs to come up with something to remedy this issue. Reading thru the complaints, you see that nobody has gotten hurt. But it makes you wonder if that's what it's gonna take before something is done!!
The contact owns a 2014 Jeep Cherokee. Loss of automotive power the vehicle stalled faulty transmission control module sensor the contact stated that while driving the vehicle and pressing the accelerator pedal the vehicle would not immediately accelerate before suddenly accelerating very fast. The "check engine" warning light would remain illuminated and the message "service transmission" was present. On occasions the transmission would not shift into reverse and would not properly shift gears while driving and the vehicle had stalled while driving on multiple occasions. The vehicle was taken to the local dealer lee Jeep/Chrysler(777 center St. Auburn Maine) who diagnosed that the transmission control module sensor was faulty. The transmission control module sensor had been reprogrammed and replaced on several occasions but the failures continued to occur. The manufacturer was not notified of the failure. The failure mileage was 8,000.
I was driving on the highway when my 2014 Jeep Cherokee suddenly shifted itself into neutral. The car immediately came to a stop (in traffic), which was very dangerous. As this was happening, a message appeared on the screen which read "shift to P and then desired gear". I had to turn my car off, wait a few seconds, and turn it back on in order to start moving again. After a bit of research, I've learned that this is a fairly common (and extremely dangerous) issue. I'm fearful to use my vehicle.
A D V E R T I S E M E N T S
- Rio Rancho, NM, USA