NHTSA — Power Train Problems

2014 Jeep Cherokee (Page 5 of 32)

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CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
15,423 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 5 of 32)

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problem #541

Oct 082016

Cherokee

  • 70,000 miles

A D V E R T I S E M E N T S

Car randomly stops moving while driving, sometimes while turning a corner. Seems like it turns itself off, but lights on dash are still on. I'm not really sure what causes it and am hoping that it will be resolved once they have a solution to the current recall for the transaxle wire harness. Have brought it to dealer a few times and they keep telling us it has to do with the 20% oil life. I don't see how that would make a car turn off. And why would they make a car that needs to have the oil changed before the oil life is up or at all.

- Center Moriches, NY, USA

problem #540

Oct 092016

Cherokee

  • 36,000 miles
Driving at full speed on the highway the transmission suddenly disengaged, which led to redlining the rpms, because it failed to give me any control of throttle/acceleration. I had to get over and coast to the side of the road. The "service transmission" note came on the screen as well as check engine light. The transmission slammed a few times as if it were unable to find its gear. I have it at a dealership now, apparently being told flashing it may fix the issue...however, that doesn't make me feel better with how the vehicle acted or if any damage occurred due to this "computer" issue. This is our family vehicle, so having some major doubts right now.

- Kyle, TX, USA

problem #539

Oct 072016

Cherokee

  • 26,500 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle stalled in the middle of the intersection and a "malfunction" warning indicator illuminated. The vehicle was towed to the dealer where it was diagnosed that the power train failed. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was approximately 26,500. VIN tool confirms parts not available.

- Helena, MT, USA

problem #538

Apr 012016

Cherokee

  • 33,000 miles

A D V E R T I S E M E N T S

Same transmission problem been to get fixed 4 times now waiting on a recall wiring harness that is out yet. Car has been at dealer shop more then I have drove it. Jeep stalls in traffic hard to get started back. Then some times if just goes into neutral while driving but most of time it won't shift right and won't go over 25 when this happen. It good when on interstate my wife wont drive it now cause she do T feel safe after it stalled in the middle of the road mutable times.

- Danese, WV, USA

problem #537

Oct 092016

Cherokee

  • 18,600 miles
Transaxle wire harness S55. Would not start.took 5 attempts to start.in the middle of Indiana with no dealer within 50 miles on a Sunday afternoon.

- Louisville, KY, USA

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problem #536

Sep 032016

Cherokee

  • 2,000 miles
Transmission skips gears and sometimes is extremely slow to start getting the car going (acceleration) (every road including when you are stationary. The body of the car continuously shakes if you are driving on a smooth road (like you can hear the body of the car (highway, city, straight and turning) when backing up, the car will break immediatley if there is nothing in the way causing a serious safety hazard. (backing up, or driving in the city it will break and I can't override the system making it very easy for someone to rear end you) this vehicle needs to be deemed unsafe to drive and recalled.

- Blue Ridge, GA, USA

problem #535

Oct 102016

Cherokee

  • 5 miles

A D V E R T I S E M E N T S

I have had my vehicle in every 5000 miles complaining of "hard" transmission shifts, and the vehicle lunging forward when applying brakes to stop the vehicle. Transmission does not react when you are at a stop and apply the gas, motor on the vehicle will rev up and then eventually the transmission will kick in. I have had the vehicle into (3) different mopar dealers and all of them give me some song and dance about "updates" the updates are done and the vehicle still does not shift correctly. This vehicle is going to kill someone because of the transmission lunging forward when you are coming to a stop.

- Pollock Pines, CA, USA

problem #534

Sep 062016

Cherokee

  • 42,000 miles
Within days I noticed issues with the transmission. 1st, 2nd, & 3rd gear can be very jerky.sometimes 1st gear holds 5-8 seconds before shifting. Some jerking is violent. Also declining steep highway mountain roads is an issue at times. When braking at start of decline RPM's jump by 2000 rpms & car seems to thrust forward. It's like it doesn't know what to do. It is very unsettling

- Highlands Ranch, CO, USA

problem #533

Nov 222013

Cherokee

  • 10,000 miles
I was driving on a highway. I made a complete stop at the traffic light when red. On green traffic signal, the car placed itself into no motion. The car activated the following warning lights: Parking brake, service engine, stability control, and the monitor displayed service transmission. This problem has been repetitive along with a cat purr during acceleration since first day of new purchase.

- Rahway, NJ, USA

problem #532

Dec 132015

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The vehicle was included in NHTSA campaign numbers: 16V529000 (power train), 15V041000 (air bags), and 15V509000 (visibility). The dealer was contacted to schedule the repairs and indicated that the parts were not available. The contact was advised to schedule an appointment on October 3, 2016. The dealer was contacted months later and was unable to determine when the parts would be supplied from the manufacturer. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Friendswood, TX, USA

problem #531

Aug 222016

Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Belford, NJ, USA

problem #530

Oct 142014

Cherokee

  • 3,000 miles
The car fails to accelerate while driving. It will downshift hard and then feel as if I am gliding along. Warning lights have come on while driving and then go off when pull over to stop. It has totally stopped working on two occasions-no power-then magically starts again. The transmission has already been replaced once and it still has the same problems. It has become a safety issue as I never know if it will accelerate in traffic. The dealer has been told several times. Now there is a recall and the remedy is not yet available. It is very scary to drive.

- Colbert, WA, USA

problem #529

Oct 052016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train). However, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Whittsett, NC, USA

problem #528

Sep 262016

Cherokee

  • 55,217 miles
1.) vehicle shifts into neutral without notice while actively driving and shifter column indicates "drive". 2.) parking break engages without warning or physical activation. Dealership refuses to identify issue.

- Monroe, CT, USA

problem #527

Sep 192016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the remedy was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.

- Bullhead City, AZ, USA

problem #526

Sep 302016

Cherokee

  • 1 miles
Car will slip into neutral with no warning and the engine goes into idle. This has happened six times including while exiting the freeway almost causing me to be rear ended. Jeep is aware of the issue and has issued recall S55. They have no fix and they don't know when one will be available. The mopar support reps agree this is very dangerous but will not provide a loaner or rental because they don't know how long before a fix will be available. This car has become very scary to drive and I am getting no help from the dealer or from Jeep.

- Auburn, WA, USA

problem #525

Sep 302016

Cherokee

  • miles
After purchasing the new 2014 Jeep Cherokee latitude, I noticed that it had a rough time shifting. The transmission would shift violently from 2nd to 3rd gear and anytime you would stop on an incline. We have had all the necessary recalls done to the vehicle but it has continued to have the same problem. When communicating this issue to the dealership all I get is that we are not used to the 9 gear transmission and we need to get used to it. I will be taking it in for the fourth time to see if they can fix it. On a second note I have also had the vehicle taken in to the shop to see why the vehicle suddenly shuts off. This has also happened to us on several occasions, but when I take it to the dealership they tell me there is nothing wrong. This is a huge safety issue and concerns me. This would be a disaster if it happens to die when I am on the highway. I am very disappointed with this vehicle and more so with the way I am treated when I take it to the dealership. There is something seriously wrong with this vehicle and it needs to be addressed before people get injured.

- Kansas City, MO, USA

problem #524

Aug 242016

Cherokee

  • 25,708 miles
On Wednesday morning, August 24th, 2016, my wife was driving our 2014 Jeep Cherokee latitude in traffic when for an unknown reason the vehicle stopped dead, no warning, no coasting to a stop, an immediate very abrupt stop. The steering wheel locked up, the front wheel drive system locked up, the vehicle was unresponsive to any driver commands. My wife had to seek assistance in moving the vehicle to a safe location out of the traffic lanes. We seriously believe that this unintended and uncontrollable vehicle action is a safety issue inherent within this model of 2014 Jeep Cherokee. Upon diagnosis by the local fca dealer, we were informed that the vehicles oem battery failed the load test and would be replaced under the Jeep factory warranty, battery part number bb94R750-aa. The dealers service representatives seemed to be unconcerned with what in our opinion is a serious design flaw with this vehicle. The vehicle has received 3 previous software updates under factory warranty due to safety recalls.

- Vero Beach, FL, USA

problem #523

Jul 292016

Cherokee

  • 34,500 miles
Car cut off while driving clunk when putting into reverse or drive has delayed acceleration sometimes no acceleration car radio does not come on at all or the screen freezes traction control goes on and of on its own alternator not charging properly owned the vehicle for about a month and half I expressed concerns when I first test drove the car my dealer told me he would send the car to Jeep I bought it from a Chevy dealer with about 34,200 miles as I said owned the car less than 2 months hawthorne Chevrolet has sent my vehicle to Jeep been without for over a week have not even made 1st payment yet contacted Jeep corporate I have a case # 3009-95-39 but still no satifaction

- Baldwin, NY, USA

problem #522

Sep 072016

Cherokee

  • 37,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 35 mph, "service transmission" was displayed across the message board. In addition, the accelerator pedal was depressed, but the vehicle failed to accelerate. The vehicle was towed to a dealer where it was determined that an update needed to be performed. The vehicle was repaired; however, the failure recurred. The VIN was included in NHTSA campaign number: 16V529000 (power train), but the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 37,000. VIN tool confirms parts not available.

- Bellefontaine, OH, USA

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